Do you have real-world experience you'd like to share with the TechRepublic audience? Are you a support professional with valuable tips and tricks for troubleshooting the latest technology? Have you found a great training resource or a particularly effective user support strategy? If so, we want to hear from you! Writing for TechRepublic is a great way to earn some extra income, build your resume, and influence the direction of the TechRepublic content.
What could you write about for Support Republic?
Support Republic covers all aspects of IT desktop support, including software installations and upgrades, hardware reviews, training and career issues, and end-user support topics. We offer news, downloads, and discussions geared toward the interests and needs of the desktop support technician.
The following list describes the broad topic areas that Support Republic covers:
- Software—Most support issues are a matter of software, and so we’ve made this a critical part of our technical coverage. From Excel to PowerPoint, you’ll find tips and tricks to make supporting the latest applications a snap.
- Hardware—Support Republic offers product reviews and troubleshooting information on network cards, monitors, hard drives, and much more.
- User Support—We provide information that helps you deal more effectively with the users you work with on a daily basis. You'll find ideas for improving the utilization of your help desk, handling difficult users, and strengthening help desk/client communication.
- Career—Whether you’re looking for advice on asking for a raise or the best training resources, Support Republic has the information you need. Be prepared the next time you tackle a tough career decision.
In addition to articles on the topics above, Support Republic also publishes articles about clever solutions that IT professionals have found while on the job. Ever work on a project that went particularly well? What about the ones that were particularly awful? Some of our most popular articles explain how IT professionals solve problems in their day-to-day work.
How do we judge article submissions?
Our editorial staff goes over every article submission with a fine-tooth comb. All articles should present their subject clearly, possess a logical structure, and be written in a conversational manner (as if you were speaking with a colleague). Every article is also required to meet the following ATM guidelines:
A is for audience
Is the topic appropriate for our audience of IT professionals? Put simply, our audience is you, the IT support professional. You may be a call center operator, field support technician, independent support contractor, or just someone who supports client-side technology. We assume our audience is educated, has a working knowledge of common client technology, is likely to support multiple workstations, and interacts with end users.
T is for take-away
What new piece of information can a reader take away from this article? Every article must contain information that an IT support professional can use to improve his or her job or career. It doesn't matter how fascinating the article is, if it doesn't contain information that someone can use, the article will be sent back to the writer for revision.
M is for mission
Is the article on mission? Our mission is to help IT professionals with their daily jobs and their overall careers.
Sign me up
Become a contributor to TechRepublic's Support Republic and shape your community. We're looking for support professionals who like to write, as well as writers who are familiar with the technical support industry. Article ideas will be reviewed on a case-by-case basis. If you are interested in writing for us, send us an e-mail with your qualifications, areas of expertise, and article ideas.
Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.