IT Policies

Download this dial-up networking request policy for temporary access

Do you need to provide dial-up networking on a full-time basis for some customers and on a temporary basis for others? This policy can help ease the burden on your help desk.

Many companies are struggling to find effective and efficient ways to provide dial-up networking for a workforce that only needs access on a temporary basis. Perhaps staff members only travel periodically for business or they need to telecommute on a somewhat irregular basis. You don’t need to go overboard and allow dial-up access for everyone, but at the same time, you need to provide access whenever it’s needed. Antoinette Taylor, solution center supervisor and help desk manager for the City of Raleigh, NC, created a policy that is a perfect fit for this scenario.

Taylor was first faced with this temporary access situation when her organization began to support a handful of employees who traveled or needed to mobile-compute on a regular basis. In addition, the organization had a small population that traveled once or twice a year whose needs they also had to meet.

Taylor began looking for a cost-effective solution for providing dial-up networking on a full-time basis to some customers and on a temporary basis to others, without creating a support nightmare for the help desk.

The solution included supporting one ISP only on company-owned computers for company business purposes, purchasing permanent accounts for full-time travelers, and purchasing temporary use/rotating accounts for occasional travel.

Taylor anticipated that, because her organization tended to be slow to adapt to new technologies, the users would need a lot of support in requesting and administering dial-up networking. Since one of Taylor’s other duties is to establish and document departmental policies and procedures, she produced a dial-up networking support policy. You can download the policy here.

The purpose of the dial-up networking policy’s standard procedure section is to establish company policy in regard to the process of requesting and administering company-owned Internet access dial-up accounts. This section includes the various time parameters surrounding requests and implementation. It includes stipulations on who is eligible to request dial-up access. Taylor’s policy requires that employees ask for dial-up access at least five business days before access is needed to ensure access availability. Of course, you can change this to whatever works better for your organization. The policy also stipulates a maximum number of days for which access will be granted (10) and the amount of time the request will be on file with the help desk supervisor (12 months).

If your organization’s employees only use dial-up networking on an infrequent basis or if dial-up networking is needed for only a few people, you’ll find this policy to be an efficient solution.

About

Toni Bowers is Managing Editor of TechRepublic and is the award-winning blogger of the Career Management blog. She has edited newsletters, books, and web sites pertaining to software, IT career, and IT management issues.