Software

From the forums: Overcoming the ?Can?t create the item? error in Outlook 2000

Have you had problems creating an Outlook 2000 mailto link on your NT desktop? A fellow TechRepublic member posted the solution in the Support forum.

In “Save time by putting a pre-addressed mailto shortcut on your desktop ,” we showed you a timesaving trick for you and your users. TechRepublic member Grom wrote, “All our users now have this shortcut on their desktop as a support tool. It saves a great deal of walking to and fro to solve problems, as I can have an idea of the fault in advance of visiting the desktop. (It also stops quite a few needless callouts as the really lazy ones can't be bothered to type out a message each time they want help.)”

Recently, that tip was featured in one of TechRepublic’s daily TechMail products, and one of our subscribers discovered that if you try to use that tip in Outlook 2000 under Windows NT (SP6), you might run into a problem. The person who noted this problem posted a question in our forums, and a fellow TechRepublic member posted the solution. Here’s the scoop.

It’s a known bug with a fix posted in Microsoft’s Knowledge Base
Here’s the question Tlefort posted with a value of 200 TechPoints: “I read the article about creating a shortcut for repetitive e-mails that was posted in the Win 95/98 Tips on 2/28/00. Even though I work in an NT environment, I thought that the quick tip might work on an NT workstation. My office partner and I both followed the directions given. His worked, mine didn't. I double- and triple-checked to make sure that I wasn't typing something in wrong, but it still didn't work. I can create the shortcut, but when I double-click it, I get the following error: ‘Can't create the item.’

“I've noticed that this happens also when I click on a ‘mailto’ link on any Web page. The only difference between my workstation and my office partner's is that he is running SP4 and I am running SP6. Is it possible that this could be a service pack problem? I have checked TechNet articles. Didn't find anything. Perhaps my query wasn't defined properly. Any thoughts on what the problem might be? I would appreciate any insight.”

TechRepublic reader SMWright offered this suggestion: “If you are using Microsoft Outlook 2000, take a look at Microsoft’s Knowledge Base article Q223/4/83, and see if it will help.” (The upshot is you probably have to delete the Frmcache.dat file and then restart Outlook 2000.)

Tlefort replied, “Thank you very much! The KB article was exactly what I needed. Already tested it out and my quick mailto links work perfectly. A well earned 200 points!

Let the TechRepublic forums work for you!
To motivate your fellow TechRepublic members to answer the questions you post in our forums , you award some of your TechPoints to the respondent who best answers your question. To find out how many TechPoints you have, click the My TechPoints link in our left navigation bar.

 

In “Save time by putting a pre-addressed mailto shortcut on your desktop ,” we showed you a timesaving trick for you and your users. TechRepublic member Grom wrote, “All our users now have this shortcut on their desktop as a support tool. It saves a great deal of walking to and fro to solve problems, as I can have an idea of the fault in advance of visiting the desktop. (It also stops quite a few needless callouts as the really lazy ones can't be bothered to type out a message each time they want help.)”

Recently, that tip was featured in one of TechRepublic’s daily TechMail products, and one of our subscribers discovered that if you try to use that tip in Outlook 2000 under Windows NT (SP6), you might run into a problem. The person who noted this problem posted a question in our forums, and a fellow TechRepublic member posted the solution. Here’s the scoop.

It’s a known bug with a fix posted in Microsoft’s Knowledge Base
Here’s the question Tlefort posted with a value of 200 TechPoints: “I read the article about creating a shortcut for repetitive e-mails that was posted in the Win 95/98 Tips on 2/28/00. Even though I work in an NT environment, I thought that the quick tip might work on an NT workstation. My office partner and I both followed the directions given. His worked, mine didn't. I double- and triple-checked to make sure that I wasn't typing something in wrong, but it still didn't work. I can create the shortcut, but when I double-click it, I get the following error: ‘Can't create the item.’

“I've noticed that this happens also when I click on a ‘mailto’ link on any Web page. The only difference between my workstation and my office partner's is that he is running SP4 and I am running SP6. Is it possible that this could be a service pack problem? I have checked TechNet articles. Didn't find anything. Perhaps my query wasn't defined properly. Any thoughts on what the problem might be? I would appreciate any insight.”

TechRepublic reader SMWright offered this suggestion: “If you are using Microsoft Outlook 2000, take a look at Microsoft’s Knowledge Base article Q223/4/83, and see if it will help.” (The upshot is you probably have to delete the Frmcache.dat file and then restart Outlook 2000.)

Tlefort replied, “Thank you very much! The KB article was exactly what I needed. Already tested it out and my quick mailto links work perfectly. A well earned 200 points!

Let the TechRepublic forums work for you!
To motivate your fellow TechRepublic members to answer the questions you post in our forums , you award some of your TechPoints to the respondent who best answers your question. To find out how many TechPoints you have, click the My TechPoints link in our left navigation bar.