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Help this TechRepublic member cure a user's e-mail woes

Recently, a TechRepublic member used our Technical Q&A to ask for help solving a tricky e-mail problem. If you have a solution to his dilemma, you could win 400 TechPoints!


TechRepublic member Ian.cardy recently posted an inquiry in the TechRepublic Technical Q&A. A desktop user has an e-mail problem that Ian.cardy just can’t figure out, even with help from Microsoft. If you supply the solution to this problem, you could be awarded 400 TechPoints for your trouble.

Why does this address get dropped?
TechRepublic member Ian.cardy posted the following question in the Support Republic’s Messaging/E-mail section of the Technical Q&A:

“I have a user who has an interesting e-mail problem. When he replies to all on some external messages and adds an internal e-mail address, all recipients receive the e-mail except for the external addresses. If you look at the e-mail that was sent, you find that the external e-mail addresses have been dropped.

“I have logged in to his mailbox from several different PCs, and the problem still occurs. Microsoft suggested that I export all his e-mail, delete his mailbox, and recreate and import all of the mail back into the mailbox. This seems to be a common MS solution.

“However, after following these directions, the problem still occurs. It doesn’t appear to be one particular external address that is affected. Instead, it seems to be at random. The user’s contacts have been deleted and re-created to no avail, as the problem still exists.

“Please help, as Microsoft doesn’t seem to be able.”

You could win 400 TechPoints!
Do you think you have the solution to this e-mail problem? If so, you could earn 400 TechPoints for your help. Visit the post in the TechRepublic Technical Q&A to leave a response. If your answer is selected from all other answers received, you will be awarded the TechPoints!
As you may know, you earn TechPoints whenever you use the TechRepublic Web site. (If you don't know how many TechPoints you have, click the TechPoints link in our left navigation bar.) When you post a question in one of the Technical Q&A areas, you get to designate a certain number of those points as a prize to be awarded to members who answer your questions correctly. After you post a question in the Technical Q&A, you can check for answers periodically or subscribe to the question, which notifies you when someone posts an answer.
TechRepublic member Ian.cardy recently posted an inquiry in the TechRepublic Technical Q&A. A desktop user has an e-mail problem that Ian.cardy just can’t figure out, even with help from Microsoft. If you supply the solution to this problem, you could be awarded 400 TechPoints for your trouble.

Why does this address get dropped?
TechRepublic member Ian.cardy posted the following question in the Support Republic’s Messaging/E-mail section of the Technical Q&A:

“I have a user who has an interesting e-mail problem. When he replies to all on some external messages and adds an internal e-mail address, all recipients receive the e-mail except for the external addresses. If you look at the e-mail that was sent, you find that the external e-mail addresses have been dropped.

“I have logged in to his mailbox from several different PCs, and the problem still occurs. Microsoft suggested that I export all his e-mail, delete his mailbox, and recreate and import all of the mail back into the mailbox. This seems to be a common MS solution.

“However, after following these directions, the problem still occurs. It doesn’t appear to be one particular external address that is affected. Instead, it seems to be at random. The user’s contacts have been deleted and re-created to no avail, as the problem still exists.

“Please help, as Microsoft doesn’t seem to be able.”

You could win 400 TechPoints!
Do you think you have the solution to this e-mail problem? If so, you could earn 400 TechPoints for your help. Visit the post in the TechRepublic Technical Q&A to leave a response. If your answer is selected from all other answers received, you will be awarded the TechPoints!
As you may know, you earn TechPoints whenever you use the TechRepublic Web site. (If you don't know how many TechPoints you have, click the TechPoints link in our left navigation bar.) When you post a question in one of the Technical Q&A areas, you get to designate a certain number of those points as a prize to be awarded to members who answer your questions correctly. After you post a question in the Technical Q&A, you can check for answers periodically or subscribe to the question, which notifies you when someone posts an answer.

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