CXO

Help your team learn to train users with this seminar presentation

Take the pain out of educating end users by teaching your team how to approach these training sessions. This presentation will help you bridge the communication gap between IT and your organization's users.


Information goes in one ear and out the other: That’s what one network administrator said about his experiences with educating end users. It’s true that end users don’t always speak the same language as managers and other IT pros; nor do they hold the same level of technical skill. But these differences don’t have to mean that training users about new technology or a security policy is a waste of time.

In small to medium-size organizations, it’s likely the manager’s job to educate end users when the organization implements new software and hardware or cleans up a network after a virus attack. As a manager, you may delegate end-user training to a member of your team. But before you do, consider giving that person a training session on how to approach end users. We created a PowerPoint presentation you can show to anyone in your organization tasked with training users about a new technology. The presentation makes otherwise intimidating information a lot easier for your team members to understand.

What you’ll find
Our PowerPoint presentation will help you demonstrate to your team members:
  • When it is the IT team’s responsibility to guide end-user training.
  • How to approach end users who have different levels of technical skill.
  • The opportunities that exist to train users in your organization.

The document that accompanies the presentation offers suggestions for customizing the presentation by:
  • Adding examples of how you and other managers have trained users in the past.
  • Encouraging team members to elicit questions from end users about new technology.
  • Reminding your team members that training opportunities exist everywhere and to take advantage of them all.

You may not have a technically savvy user base, but you can educate them effectively about new technologies or initiatives in your organization. This presentation should help.

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