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Jeff's View from Ground Zero: The second six months

Each Tuesday, TechRepublic presents Jeff Davis' rants and raves about end users, technology, and life in IT support. Celebrate the one-year anniversary of View from Ground Zero by checking out these links to past columns.


If you love solving puzzles, resolving crises, and teaching people how to work smarter, there is no profession more rewarding and exciting—in my not-so-humble opinion—than Information Technology.

Beginning in November 1999, the editors at TechRepublic gave me the opportunity to write a weekly column about life at “ground zero” in tech support, and it’s been a thrilling ride ever since. Not only do I get to write about the work and career I love, I also get to correspond with hundreds of fellow IT professionals and learn from their experiences.

To celebrate the one-year anniversary of the View from Ground Zero column—and in yet another shameless display of self-promotion—I’ve put together this list of links to the View from Ground Zero articles from the second half of the first year of columns. (You’ll find a list of links from the first six months here.)

If you missed these columns the first time they appeared, I hope you'll bookmark this article and spend some time catching up. Please feel free to post your comments on those articles or write me a note to let me know what's on your mind.

Here are the second six months’ worth of View from Ground Zero columns, in their order of appearance in the Support Republic:
Subscribe to the View from Ground Zero TechMail, and you'll get a bonus of Jeff’s picks for the best Web stuff—exclusively for TechMail subscribers.
If you love solving puzzles, resolving crises, and teaching people how to work smarter, there is no profession more rewarding and exciting—in my not-so-humble opinion—than Information Technology.

Beginning in November 1999, the editors at TechRepublic gave me the opportunity to write a weekly column about life at “ground zero” in tech support, and it’s been a thrilling ride ever since. Not only do I get to write about the work and career I love, I also get to correspond with hundreds of fellow IT professionals and learn from their experiences.

To celebrate the one-year anniversary of the View from Ground Zero column—and in yet another shameless display of self-promotion—I’ve put together this list of links to the View from Ground Zero articles from the second half of the first year of columns. (You’ll find a list of links from the first six months here.)

If you missed these columns the first time they appeared, I hope you'll bookmark this article and spend some time catching up. Please feel free to post your comments on those articles or write me a note to let me know what's on your mind.

Here are the second six months’ worth of View from Ground Zero columns, in their order of appearance in the Support Republic:
Subscribe to the View from Ground Zero TechMail, and you'll get a bonus of Jeff’s picks for the best Web stuff—exclusively for TechMail subscribers.

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