Data Centers

Manage your data center's risk exposures and efficiencies

Don't become complacent just because your shop hasn't had a major outage in years. Read these suggestions for keeping the data center free of risks.


By Harris Kern

Most operations managers do a reasonable job of keeping their data centers up and running. Many shops go for years without experiencing a major outage specifically caused by the physical environment. Therein lies the problem: The infrequent nature of these types of outages can often lull managers into a false sense of security and lead them to overlook the risks to which they may be exposed. Don’t let this happen to you.

Stay on the alert
Watch out for signs that you have become complacent in your security efforts. Below are 15 of the most common signs that your data center is a security risk:
  1. Out-of-date physical wiring diagrams
  2. Out-of-date logical equipment configuration diagrams and schematics
  3. Infrequent testing of UPS
  4. Failure to recharge UPS batteries
  5. Failure to test generator and fuel levels
  6. Lack of preventive maintenance on air conditioning equipment
  7. Annunciator system not tested
  8. Fire suppression system not recharged
  9. Emergency power-off system not tested
  10. Emergency power-off system not documented
  11. Infrequent testing of backup generator system
  12. Equipment not properly anchored
  13. Evacuation procedures not clearly documented
  14. Circumvention of physical security procedures
  15. Lack of effective training for appropriate personnel

The older the data center, the greater these exposures become. My institute has had clients who collectively have experienced at least half of these exposures during the past three years. Many of their data centers were less than 10 years old.

Preventative maintenance, testing, inspections, or any combination of these should occur once a year at a minimum. I’ve worked with some shops that have annual maintenance contracts in place for their physical facilities, including on-site inspections, but choose not to exercise them. Untested safeguards, uninspected equipment, undocumented procedures, and untrained staff are all invitations to disasters that are preventable.

A word about outsourcing
Outsourcing can cause another, nonphysical type of risk exposure to a data center. Shops that outsource portions of their infrastructure services—co-location of servers is an example—often feel that the responsibility for the facilities management process is also outsourced and no longer any of their concern. While outsourcers have direct responsibilities for providing stable physical environments, the client has an indirect responsibility to ensure this will occur. During the evaluation of bids and in contract negotiations, appropriate infrastructure personnel should ask the same types of questions about the outsourcer’s physical environment that they would if it were their own computer center.

Tips to improve the efficiency of a data center
In addition to ensuring a stabile physical environment, data center managers have another responsibility that is sometimes overlooked: ensuring efficiencies are designed into the management of their computer facility. These seven tips can help you improve the efficiency of a data center.

1. Utilize well-designed physical layouts
A stable and reliable operating environment will result in an effective data center. Well-planned physical layouts will result in an efficient one. Analyzing the physical steps that operators take to load and unload printers, to relocate tapes, to monitor consoles, and to perform other routine physical tasks can result in a well-designed floor plan that minimizes time and motion and maximizes efficiency.

2. Factor future expansions into current floor plans
One other point to consider in this regard is the likelihood of expansion. Physical computer centers, not unlike IT itself, are ever-changing entities. Factoring in future expansion due to capacity upgrades, possible mergers, or departmental reorganizations can assist in keeping current floor plans efficient in the future.

3. Check video cameras for better security
Video cameras have been around for a long time to enhance and streamline physical security, but their condition is occasionally overlooked. Check cameras periodically to make sure that the recording and playback mechanisms are in good shape and that the tape is of sufficient quality to ensure reasonably good playback.

4. Analyze environmental monitoring reports
You must check environmental recording devices periodically. Many of these devices are quite sophisticated; they collect a wealth of data about temperature, humidity, purity of air, hazardous vapors, and other environmental measurements. The data is only as valuable as the effort expended to analyze it for trends, patterns, and relationships. You should conduct a reasonably thorough analysis on this type of data quarterly.

5. Inspect and maintain water and fire detection systems
In my experience, most shops do a good job of periodically testing their backup electrical systems such as UPS, batteries, generators, and power distribution units (PDUs), but not such a good job on fire detection and suppression systems. This is partly due to the huge capital investment companies make into their electrical backup systems (managers want to ensure a good return on such a sizable outlay of cash). Maintenance contracts for these systems frequently include inspection and testing, at least at the outset. However, this is seldom the case with fire detection and suppression systems. Infrastructure personnel need to be proactive in this regard by insisting on regularly scheduled inspection and maintenance of these systems, as well as up-to-date evacuation plans.

6. Remove all tripping hazards
One of the simplest actions to take to improve a computer center’s physical environment is to remove all tripping hazards. While this sounds simple and straightforward, it’s often neglected in favor of equipment moves, hardware upgrades, network expansions, general construction, and—one of the most common of all—temporary cabling that ends up being semipermanent. This is not only unsightly and inefficient; it can be outright dangerous, as physical injuries become a real possibility. Operators and other occupants of the computer center should be trained and authorized to keep the environment efficient, orderly, and safe.

7. Ensure that staff is prepared for natural disasters
The final tip is to make sure the staff is trained on preparedness for natural disasters, such as floods, tornadoes, hurricanes, and earthquakes, particularly in geographic areas most prone to these types of disasters. Several times a year, qualified individuals should verify common practices, such as anchoring equipment, latching cabinets, and properly storing materials. Procedures involving evacuation routes, holding areas, and communication mechanisms should all be tested and well understood.

These seven tips are simple to apply and beneficial to use. When combined with the elimination of many of a data center’s common risk exposures, they can make enhancing the efficiency of your facility a reality.

For more information on the Harris Kern Enterprise Computing Institute, visit www.harriskern.com.

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