How well organized is the content, and how might the organization be improved?
It is well organized and needs no improvement.
Which sections, items, and/or topics did you find most valuable and why?
Cost of Downtime: Helped justify the cost of a backup generator.
IT Cost Tracking Software: Was able to use this right away.
Which IT role (such as support professional, network administrator, IT manager, CIO, etc.) benefits most from this title and why?
I'd say IT manager because, as an IT manager, I can give docs to each IT role listed above.
What information should be included or removed in the next version of the product?
Something concerning software engineering, including requirements definition, life cycle management, managing a development team, project documents, test plans, cost estimation, etc.
How can IT professionals best use the product's content to better complete their daily responsibilities (give specific examples of useful articles or chapters)?
[IT professionals can use TechRepublic's IT Manager's Tool Kit, Volume 2 to estimate the] true cost of downtime and to justify equipment needs.
I found the data useful in general. I can use it for research and to obtain ideas, even reduce the time required to initiate a new process/procedure.
I would not personally pay the $80 or so that it costs, but that might be because I usually prefer to develop it myself. Again, I found the information useful but only as a starting point for a solution I develop.
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