No matter how well we think we know our computers, they always seem to be one up on us. Does this sound familiar? You’ve spent days, maybe even weeks, on a document. Your eyes are weary, you accidentally hit a button, and all your work disappears into the dark recesses of your network. Where did that file go? Is it on the H: drive in Austin or the L: drive in Tucson? You don’t know, but there is someone who might. Actually, there could be dozens who know, and all you have to do is ask. With question in mind and mouse in hand, just let TechRepublic take you to the people who can help.
You may not have noticed the newest addition to our site, in the left navigational bar. Under Resources, you will now find the Live Help option. Clicking on Live Help will take you straight to NoWonder, a Web-based live tech support site dedicated to giving computer users "a place where they can get fast, reliable and above all personal help” 24 hours a day.
Bringing computer users and computer experts together, NoWonder offers tech support for everyone from home users to IT pros all over the world. NoWonder is easy to access, simple to use, and, for a period of time, it's completely free. Who wouldn’t want to take advantage of the opportunity to receive live, step-by-step tech support?
NoWonder also lets you enable remote administration, receive an e-mail response to your question, or find the answer yourself by browsing the many sites they will make available. The choices are up to you, even down to the support tech you pick to answer your question.
Here's how it works. You simply enter your question and specify how you want to receive your answer. If you opt for live help, computer experts will vie for the opportunity to answer you. You can review all of the support techs' profiles and see what other people have said about them before you choose who’s right for you.
At TechRepublic, we know how important it is to keep your system running smoothly. And while no one has all the answers, we can offer this one: TechRepublic is the answer to your tech support needs.