Storage

Solution: Amanda's CD-RW calamity

When we last left Amanda, she had just installed a CD-RW into a computer, but was having problems when the disc ejected. This week, we offer the solution to her dilemma and award two TechRepublic T-shirts.


In a previous Pop Quiz, we left Amanda as she was installing a Creative Labs CD-RW 6x4x24 CD burner into a new computer recently purchased by her employer.

After grounding herself to the computer shell, she opened up the machine. The hard drive was connected via a 40/80-pin ribbon in the first IDE connector. The second CD-ROM was located on the secondary IDE connector with no other drives attached and was using an older ribbon. Amanda replaced the old ribbon with a 40/80-pin IDE ribbon, then installed the new CD-RW and plugged the new ribbon into it. After that, she connected the power supply to the machine and closed up the box.

Amanda booted the computer to test the new hardware. Once Windows 2000 had loaded, Amanda installed Nero, the CD-burning software that came with the CD-RW. She then tested the CD-RW burner to make sure that there were no problems. She selected a few files to burn onto a blank disc and ran a simulation. After the simulation completed successfully, she decided to go ahead and burn the files onto the disc.

Because of the software default settings, whenever a disc was finished burning, the CD-RW would eject it. When Amanda’s CD-RW had successfully finished burning the files onto the blank disc, the disc automatically ejected as expected. To Amanda's surprise, however, the old CD-ROM drive ejected its CD tray as well. When she pressed the button on the CD-ROM drive to make the tray go back in, it didn't respond. Amanda then pushed the button in the Nero software to make the tray go back in on the CD-RW. Amazingly, the CD-ROM tray went back in as well.

So what was causing Amanda’s problem?
Amanda knew immediately what she had done wrong. When she installed the new CD-RW, she had forgotten to change its settings from master to slave. The solution was simple: she shut off the machine, opened the case, and switched the CD-RW from master to a slave drive.

She then closed the case and began to boot the machine. After Windows 2000 loaded, Amanda opened up the default CD player software included with the OS and hit the eject button for the CD-ROM. As she expected, it opened with absolutely no problems. Just to be on the safe side, she tested the CD-RW as well, and to her delight it also worked.
Congratulations go out to David Edrington and Nate Devaney, who were randomly selected from all the correct entries submitted. For their winning solutions, they will each receive a great TechRepublic T-shirt to show off to their IT comrades.

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