If you can help new employees become competent computer users from the start, they'll be less likely to drive your help desk crazy with a constant barrage of basic questions. Providing training and orientation for your new users can save you—and them—a lot of time, effort, and needless frustration.
While the level of new-user training you provide will depend on your organization's size, structure, and available resources, remember that even a little training is better than nothing at all. A simple help desk FAQ e-mail can do wonders with most end users. To help you develop the new-user training program that's right for your organization, we've created an easy-to-use, downloadable new-user orientation kit. Here's what this handy resource has to offer.
Everything but the kitchen sink
The kit includes a variety of tools to help you start every user off on the right foot. First, you get three TechRepublic articles, each focused on a key aspect of new-user training:
- "Put IT on the training agenda for new employees"
- "Don't install another computer without our new-user checklist"
- "Help users get acclimated quickly with the new-user welcome letter"
Second, you get a copy of the new-user welcome letter described in the third article listed above. This letter (which is also available as a stand-alone download) serves as a handy reference for new employees. It covers the basics, such as logging on, setting passwords, and printing, and answers a number of common questions. You can customize the information in the letter to suit your organization.
Third, you get our "Get to know your help desk" PowerPoint presentation. This comprehensive end-user training tool will help you develop a customized orientation lecture for your organization's new employees. Created with PowerPoint 2000, this presentation includes a sample organizational chart (to help end users see how the help desk interacts with other IT groups), sample help desk contact information, help desk staff bios, lists of equipment and systems that the help desk does and does not support, and a new-user computer/help desk FAQ, among other things. Once you customize the presentation to fit your organization, your help desk staff can deliver it during a new employee orientation session, give a printed copy to each new user, or both. This is definitely a resource that no large help desk should be without.
Download the kit
You can download our new-user orientation kit by following this link or by clicking on the Downloads link in the navigation bar at the top of this page. TechRepublic has many useful documents, templates, and applications available for download, so be sure to check out our other offerings.
Our new-user orientation kit download contains Microsoft Word documents, Adobe PDF files, and a Microsoft PowerPoint presentation. To increase download speed, we've zipped these files together, so you will need a utility such as WinZip or PKZIP to expand the zipped file. You will also need Microsoft PowerPoint and either Microsoft Word or a PDF file reader, such as Adobe's Acrobat Reader, to view each respective document.
Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.