Tech & Work

Tech Tip: Get rid of a jammed print job

As you know, print jobs occasionally become jammed in the print queue. You can see the print job in the queue by going to Start | Printers And Faxes and double-clicking the appropriate printer. While the queue lists Printing as the status, the job never prints, and other print jobs begin to stack up behind it.

If you cancel the jammed print job, the Status column indicates that you've deleted it. However, it never completes the delete operation, and the jammed print job remains right where it is.

When you encounter a jammed print job, your first instinct may be to reboot the system, which will flush the jammed print job from the queue. But there's an easier way.

Follow these steps:

  1. Open Control Panel, and double-click Administrative Tools.
  2. Double-click Services.
  3. Scroll through the list of running services, and select the Print Spooler service.
  4. Click the Stop Service button on the toolbar.
  5. After waiting a moment, click the Start button on the toolbar.
  6. Close Services, and close Administrative Tools.

When you return to the print queue, the jammed print job should no longer be there. If it is, you should now be able to delete it normally. Keep in mind that you may have to manually update the queue by selecting Refresh from the View menu.

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