In addition to communicating, Outlook can also be useful for obtaining specific information from users. For example, if you need to accept support requests, you could develop a custom support request form and ask users to post requests to a public folder on an Exchange server. The custom form can contain drop-down lists, option buttons, text boxes, and other controls to simplify the users' task of identifying the problem and desired solution.
Follow these steps to create an interactive support request form:
If the public folder contains only one form, Outlook will use that form by default when users open the folder and click New to start a new post. When users post the form to the folder, the information in the form's fields is saved with the post. When you view the form, you'll see the data in the same format as the user who posted it.
Using a custom form in this way helps ensure that users know what information to supply, and it provides a consistent format for obtaining data from users.