General discussion
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Topic
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THE PRICE IS RIGHT?
LockedI am working for a company in the estimate department. We had a problem, we migrated the exchange server from one server to another, for diferents reason we couldn’t recover the old mailbox ourselves, so we decided to call microsoft for help (cost $200), but the director of a company has a friend who work with exchange server, so he told us to call him, after 5 hours on the telephone he could not fix the problem and we had to call microsoft (he advise us to do that -smile- ), so now he want to charge us $500, (100/hours) and we also have to pay microsoft, i have been in USA only for 2 months but, is that normal? do you have to pay even if you dont get the problem solve?
Another thing is, we have to install OWA (webmail) on a server’s client, it is normal to charge by hour or a flat fee? Meaning, if i dont have skills enough to do it quickly the client do have to pay for that?