Trainers make noise about language skills series

TrainingRepublic readers chime in on the use of audience-centered language during classes. One reader even lists various activities you can use to further engage your students.

Contributing writer Bob Potemski recently wrote a three-part series on the use of powerful, audience-centered language in the classroom. Since the first article posted, we’ve received several e-mails and comments from readers. Here’s a compilation of some of those responses.

Kris adds to the list of activities
“You asked for it, you just got ’extra, extra.’ Here are my ’French’ techniques for IT training:
  • Always try to put some humor in your subjects. It passes well with a smile or a laugh, and it sticks in their memories better!
  • Turn the volume to the left (down, that is) to get your audience’s attention. Even give them a little silence pause to get full attention.
  • Try to give an object the same name each time you mention it. (It’s hard if you give your training in French to Dutch-speaking people with English software, but it pays!)
  • Don't describe, show it! Show the audience how to navigate instead of verbally explaining it from the book.
  • Indeed, be straight. Don't ask, command!
  • Never answer a question with an answer, but answer with a question that suggests one or more answers.”

Nag used the language tip right away
“I am an IT trainer (inclusive of nontechnical training) for the past 12 years. That article (rather a big tip!) was a sort of eye-opener. I tried it immediately. IT WORKED! Though I thought it wasn’t going to be a big deal, it really does make a difference in how the information is received by the trainees. I used it in two sessions, and the feedback from the sessions where I used 'audience-centered' lingo gave me a better rating from trainees.”
Part 1: "Not all training tools are free, but the language of training is—so use it correctly"
Part 2 : "No 'ifs' about it: Use direct and precise language to grab students' attention"
Part 3 : “Put your best language tools to work for a powerful presentation”
J.M. is putting our words into action
“I teach logistics-oriented computer system courses for a major auto maker. I consider myself a good teacher but will find out tomorrow morning at 7:30 A.M. just how audience-centered my language is!”
If you’re interested in the views of other trainers on a particular question or issue, post your question in the Forum.

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