Microsoft

Use Netdom to resolve logon error between XP and an NT4 domain

A TechRepublic member recently got the message "Logon failure: Account currently disabled" on a Windows XP machine in an NT4 domain. However, the account wasn't disabled. Learn how to resolve this error with the Netdom tool.

Problem

After running into a drive mapping problem, TechRepublic member kashmeir63@hotmail.com recently posted his issue in the Technical Q&A: "I have a Windows NT 4.0 (PDC) environment. I have five or six Windows 2000 servers on my network. I just created another Windows 2000 server and called it server1. I'm sharing a folder with 2 GB of files on server1. I have it shared to "Everyone" with read-only permissions. I have a strange situation. From most client computers – Windows 98, 2000, and XP Pro – I can see server1 on the network and map to it. However, on one Windows XP Pro computer I can see server1 on the network but when I click on it or try to map to it, I get the following: 'Logon error 1331 has occurred - Logon failure: Account currently disabled.' I checked the PDC server and the account is not disabled. Everything appears fine there. Any help with this would be appreciated."

Solution

The resolution came from BFilmFan, who posted, "I would suggest using NETDOM to reset the computer account's secure channel to the PDC. I've seen that error before where the RPC communications with the NT 4 PDC has failed from the XP client."

The Netdom.exe tool is available as part of the Support Tools in Windows XP. To install it, go into the \Support\Tools folder on the Windows XP installation CD (or a Windows XP Service Pack CD) and run the installer. For earlier versions of Windows, Netdom.exe is part of the Windows resource kits.

To reset the secure channel with the PDC, use the netdom reset command (to see the command options, run netdom reset /?). One example would be:

netdom reset /domain:your-domain /server:your-pdc

For more information on this error message, see:

Microsoft Knowledge Base Article Q263936: "Logon Failure: Account Currently Disabled"


Note

The text of discussion posts from TechRepublic members has been slightly edited for spelling, punctuation, and clarity.


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