Leadership

10+ dumb business decisions that can take a company down

Hubris, big egos, poor foresight, and lack of humanity kill great companies -- small and large -- every year. We can learn from their misguided decisions, but we need to do it before more of our businesses fail and more of our country's leadership is lost forever. This list of mistakes represents some of the dumbest thinking by companies across all industries each year. Read about them and learn from the failures of others.

Hubris, big egos, poor foresight, and lack of humanity kill great companies -- small and large -- every year. We can learn from their misguided decisions, but we need to do it before more of our businesses fail and more of our country's leadership is lost forever.

The following list of mistakes represents some of the dumbest thinking by companies across all industries. Read about them and learn from their failures.

Note: This information is also available as a PDF download.

#1: "Let's cut back on customer service levels to save money"

"Due to unusually high levels of calls, we are experiencing long delays before we can answer your call." What kind of crap is that? What they really mean is, "Because we don't want to spend as much money on customer service as we should, we'll put you in a queue for as long as you can stand it before hanging up." I recently spent 45 minutes in a Verizon queue that never ended. On the other hand, T-Mobile answered my call in under 20 seconds. Guess who has my business and my loyalty now? This is particularly dumb because the cost to acquire a new customer easily offset the costs of having a few more operators.

#2: "Human beings can be replaced with machines to answer our phones"

Today, it's a treat when we call a business and get an actual employee on the phone. Very few voicemail systems are as smart as they are supposed to be, and these poor tech systems cause untold losses in sales, customer loyalty, and goodwill. I am seeing a lot of real-world evidence that the cost of having a receptionist is easily offset by the improved customer satisfaction generated. My advice: Break away from the crowd and show your customers that you care about how they feel.

#3: "We have to pay our employees less because payroll is the single biggest expense line we have"

Many companies pay as little as they can get away with in a misguided quest for better expense management. Most of these organizations experience high employee turnover and then must spend more money hiring and training newbies. In addition, this approach has hard-to-quantify opportunity costs because companies often lose profits and customers as a result of providing bad service and care while they are understaffed or using poorly trained personnel. Circuit City's decision to "manage" expenses this way is a big reason it's going bankrupt while other retailers are surviving.

#4: "We've been very successful, so let's grow the company more quickly"

Expanding too fast, aka the Starbucks phenomenon, can take a great concept and push it so far that it's boring and common. The result may be stores that all look the same, staffed with lazy employees, making the business ripe for competition. Soon, every neighborhood has a couple of coffee shops, and every fast food place offers good coffee for less money. We've seen this occur time and again in many industries, but it's not limited to retail or other businesses serving the public. Many analysts suggest that the downturn of once-great companies, like Boeing, Gateway, Atari, and Westinghouse, was caused by growing too quickly for their own good.

#5: "We'll get better results if we hire a superstar manager to run this place"

These types are usually more about promoting themselves as a brand than looking after the company -- and as a result, the company's results tank. Check out what happened to these companies when they had superstars at the helm: Carley Fiorina at HP, Ed Zander (who is still at Motorola but under a lot of pressure), and Robert Nardelli of Home Depot (now CEO of Chrysler). All of these companies paid a premium for superstars who then oversaw very poor results.

#6: "Our company is so cool we will always have a large pool of talent available"

History is littered with once cool companies that took their ability to attract good talent for granted and now can't regain that cache. For example, The GAP, Yahoo, and General Motors were all considered to be "the" place to work at one time or another. Then too late, they realized that all the great talent was going elsewhere. Their results show what can happen when we take ourselves too seriously. In today's economy and in a worldwide marketplace, coolness is pretty fleeting, and the job opportunities for the best employees have become especially broad.

#7: "There's no place for family in the workplace"

Not having a sound maternity, paternity, or day care policy affects an organization's long-term success. Today's workforce wants to work with companies that respect their desires for family; they will leave to find it. As more countries find that they may soon be unable to provide citizens with healthcare and pensions, this is a bigger deal than ever. Most young women work, and more young men have been raised by women who instilled in them the importance of family. Companies like SAS provide a great example to others who want to attract and retain the best talent in the market. And this doesn't reduce the company's profits or ROI.

#8: "Let's be honest: Women are always going to want to have babies, so it's dangerous to promote them too far up the ladder"

WPP, the world's largest ad agency, fired its company head for this philosophy just two years ago, so don't think it doesn't still exist. And if you don't know it yet, I'm happy to tell you: Women are tired of this attitude. It's part of the reason that most business startups are being led by women in North America.

#9: "We are an equal opportunity employer -- it just looks like we're not"

Having a management team or a boardroom full of men who all look the same might make all of them feel smart and comfortable, but it reduces new idea flow for better decisions. I am amazed that fewer than 6% of America's largest companies have female CEO's, and the number of companies headed by men who aren't white is insignificant. Research on this is clear: Companies with better diversity plans have better shareholder ROI and profit margins than their counterparts. And by the way, it's more human to treat all of us equally.

#10: "We promoted Charley because he got great results in his last job"

Presuming that someone who is good in one role will be just as good in a broader role can be the kiss of death for the employee and the organization. This can take the form of promoting people beyond their level of competency or broadening scope beyond their capacity. For example, just because someone is a great engineer doesn't mean he or she has the right skills to manage a department of engineers. Likewise, just because someone was tough enough to win business from a competitor doesn't mean he or she has what it takes to manage a group or team. These are different skillsets.

#11: "When things get rough, it's smart to take our time to make prudent business decisions"

Actually, it's usually better never than late. The decline of Ford has showed that reacting to market shifts and changes too late makes it next to impossible to regain lost ground. Caught in a difficult economy, with smart competitors, Ford tried to "save its way to success" by cutting expenses and reducing the volume sales of less profitable cars and sales outlets. Then, it chased high-end customers with lackluster premium brands, like Lincoln and Jaguar, while neglecting for too long its core customers' attraction to smart and good-looking cars, like the Camry and Civic. As a result, it will never again be America's #2 car company, and it's likely that it may simply become an interesting niche player in the global economy.


John McKee is the author of Career Wisdom and 21 Ways Women in Management Shoot Themselves in the Foot and is one of America's leading executive coaches. His Web site, BusinessSuccessCoach.net, is an online destination for professionals, from small and large business owners to entry-level managers to senior-level executives - and everyone in between. He writes a weekly blog called Success Coach in the TechRepublic IT Leadership section.

About

John M. McKee is the founder and CEO of BusinessSuccessCoach.net, an international consulting and coaching practice with subscribers in 43 countries. One of the founding senior executives of DIRECTV, his hands-on experience includes leading billion d...

105 comments
masi99
masi99

John, thanks for being so sensitive to our family dynamics. You helped everyone feel at ease. We specifically want to thank you for the way you encouraged us spiritually in our conversations prior to the wedding, but without any hint of being overbearing ........ Business Template

AllenT_z
AllenT_z

Reading this reminded me of a wonderful book from the 1970s--Up the Organization by Robert Townsend, who took over management of Avis and brought it up to second place, behind Hertz. I see that a newer (posthumous) edition is now available. If I were in charge every management person would be required to read this book (perhaps even memorize it)and then take a test on it. Allen

michael.riordan
michael.riordan

I find it interesting that HP is only mentioned in #5 over the flap they had with their CEO and privacy issues. As a customer, I have always supported HP and its products. My last 5 computers and laptops were HP, as well as printers and scanners. I always had good tech support when a issue occurred. In the last year, they have obviously subscribed to items 1 thru 4. The Tech people did not know what they were doing and gave the wrong information. They didn't follow thru on promised actions. When I sent my laptop to them for repair, they did not troubleshoot it and returned it with the wrong operating system. The laptop is still under warranty, but HP will not stand by their product. After trying to resolve this with HP directly, I have had to try to mediate with the BBB and my state's attorney general. Needless to say, HP has lost me as a customer. I am also informing everyone I know about my problems with HP tech support and their lack of customer service. I recently was at an event where the HP logo flashed on the TV screen. I was going to take that as an opportunity to share my HP horror story, but two others beat me to the punch with their own horror stories. It will not just cost them the customers who they fail to respond effectively to, but anyone they come in contact with.

DvT-Hex
DvT-Hex

n. The legal requirement that corporate officers rape the bank accounts of their stockholders, employees, and customers while building their own net worth on the proceeds. Success is measured by how quickly they achieve (multi)billionare status while driving the company into bankruptcy. The more people they are able to send to the unemployment lines and welfare offices, the higher the achieved status and the more desirable they become to repeat the process at another corporation.

jwinters
jwinters

Changed my mind. Being nice.

daviestrachan
daviestrachan

The dumbest business decision is not investing in your people. Choose them carefully ,train them well and then pay them what the are worth, so that they don't want to leave. You might loose some to competitors but in the long run you will win

kjohnson
kjohnson

"Let's move the manufacturing operation to China!" "Let's not bother checking whether left-handed people can use it!"

heavener
heavener

Railroads are called railroads because they run on ... well ... rails. And the rails, and roadbeds,, and physical infrastructures wear out and have to be maintained. The railroad industry claims it learned its lesson from the bankruptcies of Milwaukee, Penn Central, Rock Island (etc.) Yet a hedge fund (performance-based private securities) from England called The Children???s Investment Fund Management (http://en.wikipedia.org/wiki/The_Children's_Investment_Fund) has been buying major shares of railroad conglomerate CSX to ... get this ... slash the maintenance budget, so they can make more money for their investors. Yeah. And when the tracks get so crappy that trains move less than five MPH (read Milwaukee) -- and those profits move to other railroads), they'll sell their shares at a loss and put the money elsewhere. Proves that Darwin was right ... about businesses.

mogamat
mogamat

so true and must always be remembered.If this is how the company is run then lets agree to shut it down.If i was to run a business like this in my country it would be bankrupt!

brian.harwood
brian.harwood

Everyone gets promoted until they reach their level of incompetence

kenr
kenr

Perfect example of #2 - Recently had to call Circuit City to request a warranty replacement lamp on my DLP TV. The automated agent asked me to enter the first four letters of the Vendor's name to get to the right specialist. Problem was, I was calling on a blackberry pearl, the letters are not the standard phone button layout (don't correspond to the same numbers as most phones). Long story short, there was no way to bypass this and therefore no way to get my problem resolved. Very frustrating, very very dumb way to treat a good customer having an issue and needing some help. Nice article, very true.

GTorresCUE
GTorresCUE

The dumb business decision is not in relying on other people's money to startup a business by selling shares. It is in failing to repay the "loan" once the business owners are able to do so. They keep the "loan" and service it using it to finance the operation of the business. If all goes well two things will go up: Share value and employee wages. Guess which one faces elimination once management discovers "high operating costs"? No, companies do not regard shareholders as "debt", but that's what they are and the travesty, with respect to employees, is companies are quite comfortable living with that "debt" even as they continue to reap profits. This dumb decision to live with this "debt" will wipeout employee jobs, but it will eventually wipeout the employer, too.

jefferyp2100
jefferyp2100

You missed quite a few. The number #1 mistake big companies make is to promote somebody because they are incompetent in their current job. This is very common in technical fields -- the worst programmer in the department gets made manager so they won't screw up any code. Not surprisingly, this does not make things better and causes a lot of resentment among the better qualified candidates. A similar practice is to promote somebody to get them out of the department.

jon_saxon
jon_saxon

I am a technology guy and I don't mind an auto-attendant answering the phone. But, I do understand why so many peopole appreciate having a person do so. What drives me to distraction is the "new" voice response systems that so many companies and government agencies are using to answer phones. I am convinced these systems are designed to annoy callers so much that they hang up. These systems are awful! They cannot interpret human speech. They force you to listen to their entire message before allowing you to respond. They don't and cannot provide sufficient help to let you know how to respond. In short, they don't work. And they annoy people. And they must cost a bundle. The perfect storm for customer service. I once spent an hour on the phone with an airline system trying to change a ticket. The system could not recognize the letter "G" when I read off my order number. It could not understand any phonetic attempt like "George, Golf, GEE, etc." And there was no way to get to a human. I don't fly that airline any longer. What are executives thinking when they inflict this on their customers?

ferdez
ferdez

This is a true story. A company who was working on their ISO9001 certification was convinced by their consultants that they should close in August to be able to focus on quality management. When they reopened in September their customers had already got other suppliers. The company resisted only a few more months and then filed for bankruptcy.

No User
No User

Although there is a ring of truth in most of them they have been around for a while so there is nothing new here. This guy goes for emotions. He doesn't have much substance. He goes for large groups of people who are in a bad way from something common. Gee has anyone been very PO'ed from dealing with an automated attendant? How about just those of us who experienced that with Verizon alone? His life's blood is pandering to women the eternal victims. Look at industries that have been over taken by women that would be a good clue why they may have difficulty. Example, the Health Care industry the cost goes up and quality of service goes down. Nothing like being sick in a hospital bed (or just at the doctor's office) and having to wait for women to finish their personal conversation before they attend to you. Often that personal conversation consists of _itching about being required to do work and having their chained yanked for not doing it. How about the Banking and Financial industries which are once again dominated by women. Hmmmm no crisis there right? Wasn't it just 18 years ago we had to bail it out with $630 billion and here we go again. While we are at it lets add Real Estate to that list. What is the ratio of women to men in that industry? Once again no problems there either right? Hey, I think the banking and real estate problems have something in common in fact more then one thing in common. Perhaps men are largely at the top of those industries but every other aspect is dominated by women who will not challenge bad decisions for the sake of personal advancement where as men tend to seek the opportunity to dethrone and triumph over those folks and in doing so keep a measure of diligence. Women make it all to easy for a Huey dumb _uck to run-a-muck all Huey needs to do is some pandering and make overtures and they suck up. Ever heard of Yes men well they pale in comparison to Yes women, you go girl. Great experiment folks shall we try for a third. Good old boy's club, well the good old girl's club tops that. It's 54 women and 3 men here and lord-O-mighty I could tell you some stories. What is next for this guy race and gay issues? I no doubt will be flamed for this but I have the good fortune of having reality on my side. Having an automated phone system is a two way street. It depends on how it's deployed. If you set in an endless loop yes that is bad and if the choices you have don't meet your needs and you must push the button of least disparity then of course that is counter productive. That said if people can pick up a phone and get right through then they tend to do so in alarming numbers with out thinking and it becomes a conditioned response. Have an automated phone system and for that matter making it a toll call goes a long way to increase customer service by freeing up resources from totally unnecessary burdens. Have you ever heard of "The Peter Principal" published in 1968. What is new with this guy's statement? I guess he rediscovered it so he can lay claim to it. His examples of the blunders of business are nothing new each of us have either experienced them first hand or know folks who have and have read about them numerous times. He adds nothing to the story and offers no solution. Have a sore toe this guy will survey folks who do and find a common experience and make it number 12 on his list. He is looking for shared grips so he can publish and make himself look like a genius. Gee if this guy were only in charge everything would be so much better.

dfweigel
dfweigel

I agree with GTorres. In a typical deal of this sort the perps borrow heavily to finance the takeover and then issue essentially 'junk' bonds to pay themselves back. The legitimate bondholders get shafted, the taken over CEO may get a 'sweetheart' deal, and the rank and file employees are lucky to keep their jobs. This situation calls for much more SEC scrutiny but don't hold your breath waiting

rhomp2002
rhomp2002

Back in the day (late 1970's) they would make the incompetent one a manager of training. You knew that if the guy had that as a job on his CV you were dealing with a total incompetent.

BlueCollarGeek
BlueCollarGeek

I have also seen companies take their star technical personnel and saddle them with project management or general management responsibilities - which pulled them away from working in the technical area of expertise and filled their days with management activities that eventually drove the person out of the company. They took the promotion thinking they wanted the control and pay. They quit because of the BS they had to deal with on a daily basis and they never got to do what they loved (technical area of expertise). It goes both ways.

reisen55
reisen55

And it can be just as bad.......... Chello, this is Ramsad Prasad, I am most earnestly eager to help you with your windows problem. You know the drill.

minda
minda

I'd love to know more. Was the company in Europe? (I know lots of companies there close in August to go on vacation...) What kind of company was it? Can you share any more details? Minda Zetlin minda@geekgap.com www.geekgap.com

TheSwabbie
TheSwabbie

Where the @$!# did you get that load of Horse %! Come on man dont be laying that crap on women, has nothing to do with the topic.

oberois
oberois

If I put it mildly I would say that you are being unfairly critical of women. Fortunate for you, your post wont be seen by too many of the opposite sex. Don?t you think blaming women for banking and real estate industry debacle is bit much? You are blaming lowly paid women for not telling top company honchos (men) who get paid millions that they are screwed up. Wow, now that's original. Is that what you recommend managers do ? blame the employees when they (managers) make wrong decisions? I guess according to your logic Barbara Bush should be held accountable for current American financial crises. It?s she who gave birth to an incompetence President that has blindly led the US to a disastrous and unwinnable war that has the potential to bankrupt the nation. We men may have the guts and muscle but women have the humility and brain. Smart men have already come to this realization.

Beth Blakely
Beth Blakely

1. Are you so threatened by women that you have to make sweeping generalizations like, "eternal victims?" 2. Where can we find the brilliant, groundbreaking content that you're paid to write? I mean, surely you can't be wasting all this energy criticizing others while not showing us all how it should be done...

No User
No User

I have seen several of folks leave the company (several different companies) for that big step up only to come back. What really amazed me is every one of them got hired back. I was led to believe that a company would never hire you back because you showed disloyalty by leaving.

stringsinger
stringsinger

I don't know how to express the commonly known quote of "Monkey" without sounding racist, but if I am paying for the support, I want it in MY language. If I beg, I don't choose. If I buy, I will choose. I refuse to pay for support I can not understand, regardless WHERE they are from. $250 per incident--right!

autocaddraftsman
autocaddraftsman

You Canadians should just keep your mouths shut when it comes to American politics. You have nothing to say about what we do, since you can not vote here?unless you vote democrat, then you and your dead uncle and all the felons and illegal aliens you can round up can vote. I know this will get deleted because it does not conform to some liberal standard for those with the power here, but here it is.

No User
No User

What a diatribe! You are obviously a liberal and I knocked one of your sacred cows. Questions, if men don't have brains how can there be smart men who have come to realize that women have a brain? In fact how can someone with out a brain realize? Oh thats right your a liberal you don't need to make sense. You just pop off at the month and have no accountability for what you say and how dare anyone who would point that out!

Beth Blakely
Beth Blakely

Clearly you have respect for people and their SKILLS without regard to their gender. Imagine a world where that was true of everyone...

No User
No User

You just attacked me! Would it not be prudent for one to feel threatened when under attack? That is unless "you" feel "victimized" by my post. If you read my posts then you will see that I typically do tell how it needs to be done. Don't get your panties in an uproar. Now you know how it feels!

stringsinger
stringsinger

the old addage "how you leave determines how you re-enter" is certainly true. Your departure based on lack of "loyalty" maybe a schmoozy version of "we didn't really like you the first time you were here."

Old Bob
Old Bob

I have always been a paid employee, as such I expect no 'loyalty' from or to my employers. While I work for them, I don't skive, and frequently put in extra unpaid hours (it's IT!), but if I see a better opportunity - I'm off, in the knowledge that the board, management, and even HR (who bleat most about loyalty), would do the same. Twice I have returned to a previous employer. In each case I was approached by them, in spite of my previous 'disloyalty'.

bojan
bojan

Why should anyone delete this? The cliches and the irony in this post speak against it's author more than they speak against any other participant in the discussion.

todd
todd

Beth, I've read through this and first off, agree with you, and commend you for holding it together. I wonder what this "No User" gibberish is all about. Then this person speaks of a "diatribe" and I wonder, has this person checked out what they have written? Clearly, No User, you've graduated with a Master's in diatribe. I don't think you realize what you're saying and finger slipped into overdrive before brain left the parking lot. Beth, best thing to do is this... I learned this lesson ages ago. "It isn't productive and one should refuse to have a battle of wits with an unarmed person." Now that I have said that, I am going to try and get back these past 4 1/2 minutes of my life. and yes, let's not feed the troll, he will eventually slink back under the bridge whence he came.

Locrian_Lyric
Locrian_Lyric

Honest, I would never do anything like that.... again. (hides bag of troll food)

JamesRL
JamesRL

And he isn't making it easy to ignore. James

Beth Blakely
Beth Blakely

Thanks for your cooperation. (Yes, I know I did it first, but I'm having a tough time lately and am having trouble keeping my mouth shut.) ;-)

No User
No User

Didn't you just criticize America for being in a war and now in this post you comment on it as a war of valor. It doesn't need to make sense just serve your purpose at the moment. Oh Please what a diatribe! You are obviously a liberal and I knocked one of your sacred cows. Oh thats right your a liberal you don't need to make sense. You just pop off at the month and have no accountability for what you say and how dare anyone who would point that out!

No User
No User

Your comment -> Clearly you have respect for people and their SKILLS without regard to their gender. oberois comment -> We men may have the guts and muscle but women have the humility and brain. Smart men have already come to this realization. Men having no brains. Gee now that is very respectful isn't it? In a pigs eye!

oberois
oberois

Anyone with humility will feel indignant reading Mr. (no user)?s post. I find it dispiriting to find that we still have among us people that hold such divergent and distasteful views. USA is fighting a war to liberate Afghani women from male repression and domination yet the same struggle goes on in our own backyard. We all have the right to express ourselves but this freedom of expression does not give anyone the right to demean others on the basis of gender, race, skin color or ethnicity. I very much hope that the writer will forsake his prejudices towards women and have the courage to apologize to you. I applaud you for not staying silent. I hope others will express indignation.

awgiedawgie
awgiedawgie

No, pinhead, she didn't attack you. YOU attacked both the author of the article, and all women in general. And when Beth questioned you on it, you then attacked her in particular. Where I come from, I was taught to respect women - ALL women. Obviously you were not. And by the way, the phrase is, "Don't get your panties in a wad." Or if you prefer, "Don't get your knickers in a twist." And to refute your little rant against women, I HAVE been in a hospital bed and had to wait for people to finish their personal conversations before tending to me. And you know what? There were just as many men making me wait as there were women, but I got much better treatment from the women. It doesn't take a genius to say that these business tactics have been around for a long time. Although you claim to "tell how it needs to be done," I fail to see anything in your post that even remotely comes close to that. Your whole tyrade focuses on ridiculing the author. Yes, he is retelling an old tale, but it is one that bears retelling, because it is still a problem. And he's laying claim to nothing other than the fact that he wrote the article. You don't have reality on your side; you have only delusion to keep your feeble little mind from imploding. Case in point: your later post says, "I was very busy for a couple of weeks and didn't get back to this thread until last night." If that's true, why is the date of your original post only one day prior to the one you claim is a couple weeks later? Even your original post is only one week after the article itself was written. That's some nifty arithmetic you got going on there. Then you accuse Beth of having your "extremely thoughtful and humorous response" deleted, even though you can't prove there ever was one, not to mention that, from reading all your other posts, I don't think you know how to be thoughtful - or humorous. And finally, I note you accuse the author of the article of "pandering to women." He is not "pandering" to anyone. He is pointing out to leaders in industry things that are bad business practices. A company that respects its employees will have happier, more productive employees. A company that respects its customers will have more repeat business, and will wind up selling a broader range of products and services to those customers. Those employees and customers are called people. People have families. To respect the people, you have to respect their families as well. I can see how you got confused, though, because respect is a word you simply don't understand.

The 'G-Man.'
The 'G-Man.'

This thread looked to have had the 'desired' result...

TheSwabbie
TheSwabbie

Boy, he is a piece of work! I've never even thought of the moronic things he said much less heard someone actually be STUPID enough to say them in a forum like this! Anyway, I think you have shown great restraint and professionalism Beth. Jim

Beth Blakely
Beth Blakely

You're a troll and everyone knows it. You just be sure to mind your manners or you'll find yourself on the outside looking in. That means no more woman bashing. Have a great day.

No User
No User

I don't blame the entire sorry state of the world on the female gender. Perhaps you should use some Visine and get the Red out of your eyes and read my post again. Here is the leading portion of my post. These are rather stale Although there is a ring of truth in most of them they have been around for a while so there is nothing new here. This guy goes for emotions. He doesn't have much substance. He goes for large groups of people who are in a bad way from something common. Gee has anyone been very PO'ed from dealing with an automated attendant? How about just those of us who experienced that with Verizon alone? His life's blood is pandering to women the eternal victims. The comment -> His life's blood is pandering to women the eternal victims -> is exactly how he paints women and how he made his big splash. His book Career Wisdom and 21 Ways Women in Management Shoot Themselves in the Foot is exactly that. I criticized this man and his pandering. His entire pandering concept to women is that they are big eternal victims. Question! Did you notice the paragraphs that preceded and followed the one that contain reference to women? Odd that you make no mention of them. Now as to Miss Bethy, well she put both of her feet in her mouth. I hope you jest in complementing her.

No User
No User

I was very busy for a couple of weeks and didn't get back to this thread until last night. As I said in my opening post I knew that I would get flamed. What I didn't expect was for a Tech Republic employee to get vulgar, threaten me and have the audacity to have my completely civil and extremely thoughtful and humorous response to her outrageous post deleted. Lets see you jump into a thread that you otherwise were not part of and you hurl personal insults at me and then get down right dirty, vulgar and fowl mouthed with sexual innuendo and bring up my mother god rest her soul. Then you have someone at Tech Republic delete my post which in being a good sport I made light of your off color remarks in a very humorous way. You can't and wont take me head on with the facts (which of course in doing so you would lose) all you can do is insult, get filthy, vulgar and then attack and threaten me with your inside connections. You had my post deleted and threatened to have my account closed for responding in a very thoughtful and humorous way to your filth. You can't express your self in a professional way with something you disagree with!!! Being that you are a TR employee that doesn't speak well of TR and thus the need for my many posts pointing out and correcting the garbage that is produced here. My balance is much in need here and I shall continue to persevere. All the things that you have done are the True markings of a TROLL and that is exactly what you are Beth the Troll. Kay sissy wah wah take your ball and go home. I noticed that your pals at TR didn't delete your filth. So the bottom line is if in your delusions of grandeur if you hallucinate for in so much as one second that you can threaten me and back me off then what I have to say to that is I will stand firm in the face of such an outrage, BRING IT ON TROLL.

anne.powel
anne.powel

I'm not sure why this person thinks he can blame the entire sorry state of the world on the female gender. People make management mistakes. I daresay there are women who have made truly ridiculous mistakes, but they are such a small portion of upper management that it's like looking for fly specks. Glad you at least told him to be quiet. It's basic courtesy from Bambi "If you can't say something nice, don't say anything at all!"

Beth Blakely
Beth Blakely

Mommy didn't love you enough? I don't feel the least bit victimized by your tripe. I read your posts and then laugh and laugh and laugh (along with other male and female staff members). You don't tell us anything at all. Those who can, do. Those who can't, criticize. Don't you worry about my panties. I have complete control over them. You, clearly, have no control over anyone or their panties. You've made that apparent in all your posts. You're dismissed now.

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