Project Management optimize

What does it take to get ITIL certified?


The year is winding down and perhaps you're taking a retrospective look at where you are in your career and what you want to achieve in the new year. One achievement may take the form of a certification. In this blog, I'll offer a look at what you can expect from one cert process  in particular-that for ITIL.

What are the benefits of ITIL certification?

Here are the benefits as outlined by the Council for Excellence in Government:

  • ITIL Certification is recognized worldwide.
  • Organizations that have ITIL-certified staff are considered leaders in IT Service Management (ITSM).
  • The Council/Consulting-Portal's ITIL course reduces the time to certification by leveraging your experience and focusing only on what you need to know.
  • Studying ITIL processes and practical case studies prepares each candidate for implementation of ITIL within their IT organizations.
  • The Certification examination delivered at the end of the class is an approved ITIL examination.
  • Consulting-Portal's ITSM practitioners average 20 years of IT experience and bring real-world ITSM implementation experience to the classroom to complement ITIL instruction.
  • ITIL Foundation training is a pre-requisite to in-depth training for either the ITIL Practitioner or Service Management training programs.
  • ITIL training focuses your IT workforce on the many roles they play in delivering those services

Who should get ITIL certification?

  • Contracting Officers
  • Help Desk Managers
  • Infrastructure Managers
  • Infrastructure Technical Leads
  • CORs

What your investment will be

The average ITIL course lasts about three days, but some people study up to six months on their own. The fees for the training courses and material are usually between $200.00 to $225.00 in the U.S. ($285 in Australia, £100 - £135 in the UK).

About

Toni Bowers is Managing Editor of TechRepublic and is the award-winning blogger of the Career Management blog. She has edited newsletters, books, and web sites pertaining to software, IT career, and IT management issues.

30 comments
mikoc99
mikoc99

Can a company be ITIL certified, or is only the individual that hold's the certification? ANSWER: TO BE MORE EXACT, A COMPANY CAN BE CERTIFIED BY ISO 20000 WHICH IS AN an ITIL STANDARD. TO ACHIEVE THIS, YOU NEED TO PASS AUDIT BY A 3RD PARTY AUDIT FIRM THAT IS REGISTERED UNDER AN ISO 20000 ACCREDITATION BODY. HENCE, THE 3RD PARTY AUDIT FIRM IS THE CERTIFICATION BODY THAT IS REGISTERED UNDER AN ACCREDITATION BODY. AN EXAMPLE OF CERTIFCATION BODY IN AUSTRALIA IS "BUREAU VERITAS" AND THE ACCERDIATION BODY IS "ITSMF". If the company adopts ITIL processes, can they become ITIL certified? ANSWER: AGAIN, TO BE MORE SPECIFIC, A COMPANY CAN PASS ISO 20000 CERTIFICATION IF: 1) THEY IMPLEMENT, DOCUMENT & EFFECTIVELY PERFORM ISO 20000 PROCESSES. & 2) THEY GET AUDITED AND CERTIFIED BY A CERTIFICATION BODY.

cmajewski
cmajewski

Can a company be ITIL certified, or is only the individual that hold's the certification? If the company adopts ITIL processes, can they become ITIL certified? Thanks, CM

upendrasingh.a
upendrasingh.a

can you help me finding the ITIL tranning centers in INDIA my mail:upendrasingh.a@gmail.com

tdoerscher
tdoerscher

I recently went through ITIL V.3 Foundation level certification and offered my experience with it in the following blog post: http://blogs.planview.com/tdoerscher/2008/03/notes-from-itil.html. Of course, before you go there, be sure to also ask yourself "why?", and pay attention to what ITIL does and doesn't cover before you commit to implementation. Terry Doerscher

keilana
keilana

I've been interested in getting ITIL certified for a while. I am doing Technical Writing and am often asked to create ITIL documents. Where is the best place to start, i.e., finding a course/instructor in my area? Is there a web site listing certified instructors?

TmanA37
TmanA37

I have the ITIL foundation cert. I think the certification is a waste of time and geared for very beaurocratic environments.

Justin Fielding
Justin Fielding

Thanks Toni. I've been looking in to taking the foundation course here in the UK -- whats the general opinion on boot camp courses v self study?

DaPearls
DaPearls

I am ITIL Foundations certified. I took a course at a local "training center". The course was informational, but also designed around getting you the cert. What people need to understand that is that the ITIL world is very idealistic. It may not fit into your real world but it does offer some structure. The course and the instructors emphasize that you don't just take this course and then decide to implement. Also be aware that the next levels of certification are much more rigorous and time consuming. Lastly, as is my opinion of all certs, is that this is worthless without the real life experience.

binumatheww
binumatheww

ITIL certification is not achievable, because ITIL is a framework of guidance and not a standard; however, an organization can achieve ISO/IEC 20000 certification. This is the standard for IT Service Management which is underpinned by ITIL best practices. If implemented effectively, ITIL principles can help organizations to meet the requirements and can help an organization achieve certification when audited by a registered certification body.

smithy6719
smithy6719

you will need use a online provider.

ITSM Consultant
ITSM Consultant

Hi Keilana, There are many training providers for the ITIL(Foundation)course. I've been an instructor for many years and have worked for one of the best: Quint Wellington Redwood. If you are looking to take the course as an individual (as opposed to corporate training) you will need to find a course provider that has an open enrollment course scheduled for your area. These courses are often difficult to find because the providers tend to concentrate on large metropolitan areas in order to meet minimum enrollment numbers. Otherwise, you may want to organize an onsite course. These courses tend to be less expensive than the open enrollment courses because the costs to the provider are lower. To be worthwhile, you'll probably need between 6-10 people to take the course. As for training providers, I suggest you start with the following list: Quint Wellington Redwood HP Pink Elephant Plexent ITSM Academy Good luck.

liz_gallacher
liz_gallacher

Contact EXIN, ISEB or the Loyalist College for lists of certified instructors

jmgarvin
jmgarvin

What is wrong with ITIL? How can it be fixed?

jmgarvin
jmgarvin

If you haven't done v2, go to the full 2.5 day Foundation course for v3 or do self study. The test isn't too hard, but you really need to have a little clue about ITIL before you can pass the test. The bootcamp just doesn't provide that (1.5 days)

ITSM Consultant
ITSM Consultant

I'm a certified Service Manager and have been for about 5 years now. I'm also an instuctor for all ITIL courses. The path to V2 certification is quite straight forward. You must first sit for and pass the Foundation Exam which is 40 questions. You must score 26 or better to pass. The pass rate is somewhere around 90% worldwide. Foundations Certification is required in order to proceed to either the Practioner or Service Manager's certificate. The exams get progressively difficult with each level of certification. The Practioner Cert. is geared toward those who have the day to day responsibility of managing process activities. Currently, these certifications are grouped into like process areas (i.e. Change, Config. & Release.) The courses span 5 days with a multiple choice exam on the final day. The exam is also 40 questions with 26 being the passing threshold. The pass rate is somewhere between 30-40%. The Service Manager's exam is by far the most rigorous of the 3 and is geared toward those who will be responsible for architecting service management solutions for internal or external IT organizations. Certification requirements include an in class assessment of all candidates by 2 certified Service Managers. All candidates must effectively demonstrate that they posess sufficient knowledge and experience necessary to become a Service Manager. Typically, this means that one has atleast 5 years or more as a Service Management professional and has worked on several SM related projects. The courses span 10 days and exams are spread over 2 additional days. There is an 10 question essay exam which is based on a business case. The pass rate is somewhere around 30% worldwide. With the introduction of V3, the certification scheme has also been revised. Check out the most recent updates at: http://www.best-management-practice.com/gempdf/ITILV3_Qual_Scheme_v3_0.pdf

jmgarvin
jmgarvin

After you are Foundation certified, you can move on to the other courses. You won't really understand ITIL until you are ITIL * Manager certified.

daod43
daod43

Do you know any respectable Online training centre that offers the complete certification? thanks

smithy6719
smithy6719

I recently studied and passed the ITIL Foundation exam via online study at http://www.selfstudy.org.uk Course was cheap and I got through the exam with 96%. They also allow you to view a test area of the site if you want to view what the training will look like.

ITSM Consultant
ITSM Consultant

There is nothing "wrong" with ITIL. There is a lot wrong with people's understanding of the concepts and what it takes to get the benefits from adopting best practice. In my oppinion, the recent commercialization of ITSM/ITIL has created a system where those who anyone can be certified. The original qualifications for certification were much more stringent to ensure that only those who thorougly understood the principles of SM were certified. This has created a situation where people with the certifications can pass themselves off as experts. When even Gartner in 2005 wrote that there were only 200 or so "qualified Service Managers in the world. See article: http://itsmspot.blogspot.com/2007/09/experienced-itil-consultants-are-few.html See more articles on this topic: http://itsmspot.blogspot.com/2007_10_01_archive.html http://itsmspot.blogspot.com/2007_11_01_archive.html

Justin Fielding
Justin Fielding

I'm coming in to it from zero. Are there any advantages to self study at the foundation level?

jfoloroso
jfoloroso

Hi there, Sir can you please send me an ebook of ITIL version 2 and 3. Cause i really want to take the certification but i need to self study for it.

liz_gallacher
liz_gallacher

I too am an accredited trainer for all ITIL levels. I would just like to correct your figures about pass rates. The overall pass rate for the manager's exam is about 50%,not 30%. Althugh the rate may be lower in some countries, these do not put forward so many candidates. The new V3 exams wil all be multiple-choice, sometimes complex multiple-choice with marks for good, better and best answer.

Dr Dij
Dr Dij

orgs and book services have itil titles: the acm http://www.acm.org has 5 itil courses (4 on v3) and 'skillbriefs' by skillsoft + exam prep test online, free with membership. books24x7.com full version (not that included free with acm) has 4 itil titles including some by james pengelly by gtslearning.com (which hosts itil online and other courses)

liz_gallacher
liz_gallacher

I know as a trainer I am biased, but self-study pass rates are consistently lower. Also, be aware that 1. For V2, only the Foundation can be doe self-study. All the other qualifications require a classroom course 2. For V3, all qualifications can be done distance-learning, but must use accredited materials after Foundation level. These may be quite expensive. 3. For V3 Foundation, the course is an overview of 5 books, which, if you but them, cost ?300. You then have the problem of knowing what you need to know from this mass of information. There are some pocket guides being produced at the moment which may help. I recommend that if you are going the self-study route, do not buy/read all the books, but buy a distance-learning course. You also need to buy the mock exams (included with courses).

jmgarvin
jmgarvin

Just keep in mind that v2 Change is (IMHO) a far clearer way of doing things than v3, so you might want to read up on v2 Change after v3. Also, don't get bogged down with the functions and processes they relate to...just map them out and have a general idea (at least for now). Good luck!

Justin Fielding
Justin Fielding

Yes thanks. I think I may take a CBT course for the foundation and then take a self study route towards practitioner.

jmgarvin
jmgarvin

You can just sit down with the books and get what you need, but it's nice to be in an ILC because the instructor is able to define and explain some of the terminology. I'd also suggest reading up on ITILv2 Change before you look at v3. The books are EXPENSIVE, but it's worth it to buy the PDF version and then have a copy you can search through for key terms. That help?

liz_gallacher
liz_gallacher

The ISEB pass rates for those sitting both papers in a recent example was 41.3% passed both, an additional 6% passed both with distinction, giving a pass rate of 47.3%, and a failure of 52.7%. A previous example gave was 46.5% passed both, an additional 8.3% passed both with distinction, giving a pass rate of 54.8%, and a failure of 45.2%. the exin 2007 pass rates (does not show numbers in each category) are given on their website as Passed (%) Exam 65 ITSS Dutch 55 ITSS English 58 ITSS German 47 ITSS Russian 23 ITSS Japanese 58 ITSS Spanish (Europe) 33 ITSS French 35 ITSS Brazilian Portugese 67 ITSD Dutch 61 ITSD English 51 ITSD German 48 ITSD Russian 23 ITSD Japanese 40 ITSD Spanish (Europe) 57 ITSD French 42 ITSD Brazilian Portuges

ITSM Consultant
ITSM Consultant

Hi, The recent figures from EXIN and ISEB indicate that the pass rate is 30%. This indicates that only 30% of all candidates who sit for this exam, pass both Service Support and Service Delivery at the same time. This number reflects the worldwide pass rate. Also, as you mentioned, the V3 exam will be multiple choice to make the exam easier to pass.