Tablets

Apple's iPad: Great for business or just for Angry Birds? CIOs offer their take

It's seen as a status symbol by some execs but others take a more serious view...

...the instant availability of information can help executives make crucial business decisions quickly. Success now is all about the power of instant knowledge and this is where the tablet can make a difference."

Focus on interoperability and security

Visa Europe Services CTO Adam Banks expects the tablet market to explode with new devices, encompassing a range of different sizes, functions and configurations. Add in seamless convergence with cloud computing functions, such as storage and software, and Banks says the smart, portable device could easily replace the PC. He does, however, issue a word of warning.

Apple's iPad

Even though many executives see the iPad as a status symbol and use it for entertainment, there's no doubt tablets are a platform that's here to stay in businessPhoto: Apple

"The tablet could become a must-have for sales teams, or other roles requiring information sharing and collaboration, if the applications are designed to be delivered on the device. But to effectively exploit the strengths of a tablet, significant changes or enhancements to your application portfolio are required," he says.

Banks says the key is to ensure interoperability. Executives need to be able to walk into any boardroom and use the device and, at the moment, further attention needs to be centred on back-end concerns. Banks pays particular attention to IT security requirements

"Tablets can be set up to provide relevant security modes but at the expense of a number of their features. Companies, such as Good Technology, are looking at ways to secure tablets in a more usable manner, which could ensure their features and their security for business use."

Find a device that works for you

Marcus East, CIO at Comic Relief, thinks tablets - especially the iPad - will transform enterprise computing. The reason, he says, is because tablets will rapidly become a cost-effective and essential business tool for certain users.

East owns an Apple MacBook Air and an iPad, and he says the devices serve quite different purposes. East says using a laptop in a meeting can create a barrier between attendees. On the other hand, he says the iPad is less intrusive and he is able to use the device in a similar way to a paper notepad or diary.

"The biggest benefit for me, though, is the fact that I can take my notes in an electronic form in the knowledge that they are stored in the cloud and simultaneously accessible from all my other computers and devices," he says.

"I can access all of my important files, locally or online, and so the iPad is rarely from my side. For users who don't need the power of a full computer on the move, a tablet is a cost-effective and easy-to-use replacement."

Start experimenting now

Dharmesh Mistry, CTO and operations officer at edge IPK, says he has lost count of the number of times he has boarded a plane and found executives in business class glued to their iPads: "Walking by and looking back reveals that mostly they are playing Angry Birds or watching a movie," he adds.

Mistry says the tablet is clearly a status symbol for some managers. He refers to a global insurance firm who gave executives iPads as an experiment. "While a good idea, it might have been better to give tablets to a variety of people across the business to see what they could derive from the device," says Mistry.

But such initiatives are a starting point for a platform that is clearly here to stay, adds Mistry. There are aspects of the device that suit mobile workers, and early adopters have an opportunity to create competitive differentiation. Mistry advises CIOs to start investigating now.

"Get to grips with the iPad, and other tablets, and work across the business to drive innovation in business processes that will lead to increased revenues, cost savings or real efficiency gains," he says. "Understand and exploit the differences of a tablet. Don't treat it as a laptop without a keyboard."

About

Mark Samuels is a business journalist and editor at IT leadership organisation CIO Connect. He has written for various organisations, including the Economist Intelligence Unit, Guardian Government Computing and Times Higher Education.

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