Laptops

Lenovo responds to TR's ThinkPad discussion

I posted an article in Classics Rock questioning whether ThinkPad quality had declined since Lenovo took over. Suspicious activity occurred in the discussion that lead to me declaring Shenanigans on Lenovo. Finally, someone officially from Lenovo turned up in the forum.

I posted an article in Classics Rock questioning whether ThinkPad's quality had declined since Lenovo took over. Suspicious activity occurred in the discussion that led to my declaring Shenanigans on Lenovo. Finally, someone officially from Lenovo turned up in the forum.

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I didn't quite expect the reaction that occurred when I made an entry in Classics Rock questioning the quality of the ThinkPad since Lenovo purchased IBM's PC business. While I had expected the "friendly" give-and-take that normally takes place in discussion between TR members, a funny thing happened. Lots and lots of new members turned up. And they ALL loved the ThinkPad.

As I pointed out in the discussion, clearly there was something nearly conspiratorial going on. I didn't think it was anything officially sanctioned by Lenovo, but clearly there were Lenovo employees carpet bombing the discussion and padding the poll. Inside of 24 hours the poll moved from 58% Yes, 34% No to 47% No, 41% Yes.  Even John McCain couldn't hope for that kind of a poll shift.

None of the new users identified themselves as Lenovo employees with the exception of two. One of them is Ray Gorman, Executive Director for External Communications at Lenovo.

Ray's response

Mr. Gorman posted a message in the forums taking me to task for calling out what was going on among the new minted TR members:

Your story has recently been brought to my attention, and nowhere does it say that Lenovo employees may not vote. I mean, where's the love for Lenovo employees?

I believe ThinkPads are just as good as ever and voted accordingly. Although I suspect there are other Lenovo employees who have voted in this forum, I would wager that you have also attracted voters who are employees of our competitors. While in either case, it's fairly predictable how each would vote, the interesting fact is that there are really only two notebook PC brands that have their own fan forums and passionate enthusiasts. I'm pretty confident declaring that ThinkPad is one of those two.

Without saying as much, Mr. Gorman is clearly referring to Apple. But more to the point, Mr. Gorman seems to think that there's nothing wrong with Lenovo employees participating in the forums and in the polls, which I have to agree with -- up to a point.

The issue at hand

Naturally the problem isn't that there were Lenovo employees posting and voting. The problem is transparency and the way that it comes across. Officially sanctioned or not, a mass influx like that doesn't help the discussion and, in my opinion, doesn't reflect well on the company.

TechRepublic is almost entirely a community of working IT professionals. Even though, as Mr. Gorman points out, there are most likely Lenovo competitors voting, nowhere has anything ever stood out like this. We regularly take pot shots at Apple, for example, and you don't see a flurry of responses out of Cupertino.

It's nice to see the reactions of employees who clearly identify themselves for who they are. Here we had a mass influx of participants in a forum who (A) joined within a day or two of the post, (B) were from a concentrated region, and (C) all shared the exact same love, including often the exact same wording, for ThinkPads.

Our voting and forums are indeed open to all, but in an arena that's almost exclusively IT professionals, for a group to come in from an organization, pretend to be part of the community, participate, and fail to self-identify conflicts of interest, well...

Other validation

Beyond  the comments from Mr. Gorman, I received some e-mail from support techs inside of Lenovo who agreed with some of the assertions in the post and discussion about the apparent decline in quality. I'll save those for another post, but it was still interesting to see.

Additionally, here in Decision Central, you can see the results of a new poll we put up asking people what they like to see in a laptop and who their favorite vendor is. The poll, now closed to keep it from suddenly skewing after this mention, shows (surprisingly) Dell on top and Lenovo a distant third:

Going forward

Based on my comments about purchasing an HP, there seems to be an assumption that I'm anti-Lenovo or anti-China. There's no personal bias. I've been a ThinkPad advocate for years. We used to use them at both of the places where I worked as a network administrator. I wouldn't have made the post if I wasn't concerned about where the product seems to be heading. We've had ThinkPads here on extended trial in the past. One of my favorites was an X41 Tablet, which I've talked about before.

I've discussed with Mr. Gorman the possibility of obtaining additional units for extended testing, to provide a complete in-the-field review and coverage and to prove me wrong.  I've also invited Mr. Gorman, and maybe someone from Lenovo engineering, to come on a podcast interview discussing these and other issues.

I'm still unconvinced, but it's nice to have an open, up-front debate about the issue.

34 comments
outfooled
outfooled

I really like my Lenovo ThinkPad T60 (after I had finally received it through an IBM employee 'Friends and Family Offer') but their sales reps really suck! On at least three occasions the sales rep never called me back as they had promised, and I had to constantly remind the rep what they were supposed to find out for me. On another occasion the sales rep kept telling me what 'I' needed when I had already decided on a specific product. My IBM employee friend was quite embarrassed that I had been treated so badly. Apparently, this was and still is a very negative trait that Big Blue and subsequently, Lenovo will never be able to shake off.

dcolbert
dcolbert

Intel used to informally send e-mails around regarding polls and other forums that had discussions relevent to Intel, encouraging employees to visit and make their voice heard. As far as transparency is concerned, employees are not journalists, they don't really have an obligation to present non-biased, factually based content to the public. You can debate the ethics of such actions all you want, but, in my opinion it is up to you to monitor this kind of activity and provide transparency. This goes a long way toward underminding other posts here where we see editorial staff claiming that "Out of 3000 respondents, 84% of them do not have plans on upgrading their corporate desktops to Vista in the next 12 months". Obviously, the margin of error at TechRepublic must be taken with a grain of salt. At any rate, I'm on a T61 right now. Durability and construction are as solid as ever, within a range of tolerance for Thinkpad notebooks I've owned. It seems like there have been more "code" issues, either at the BIOS or at other firmware levels, or more likely in the OS drivers themselves. They've been struggling with their little "enhanced productivity" apps for awhile now, especially their WiFi-helper taskbar applications. I've seen any number of Lenovo thinkpads where the Windows Wireless has a connection, the ThinkPad utility does not, and your wireless is effectively dead (or vice versa). I also had an issue with being unable to activate Bluetooth for the longest time. Wireless was also inducing BSODs for me. Most of these issues are well documented on various online forums, and frustration with slow response from Lenovo support is also well documented. While these are annoying, we're a Dell shop, and we have a bunch of Dell Latitude notebooks around the place that make the Lenovo's seem like solid performers. I've also had the misfortune of working at other Dell shops where I was assigned a Latitude, as well as having a couple come into my life here and there along the way. Dell wins on budget for budget minded IT shops willing to tolerate the completely inferior quality in return for bend-over-backwards support and low price.

Oz_Media
Oz_Media

TO suggest that others at Lenovo would have participated is not unrealistic at all, and neither is it for HP employees, this I can see too. But, to suggest such a rapid swing is explained by this is pure hogwash. Lets say a guy that works for HP has his say, fine and a guy from Lonovo does it too, fair all around. But lets say a few guys from HP vote and one guy at Lenovo gets pissed and tells everyone at lenovo to vote as well as friends family and anyone else on his badnwagon, no wall of a sudden the vote is no onger fair as it is being manipulated. teh vote is based on percentages not total votes, therefore even if 4 people at HO voted, then there must have been many times that from Lenovo, ensuring that the vote was lop sided and the results wrong. If that guy had IP masking, it woul dbe easy to go hokem and vote 500 times, which doesn't ring true when you look at the results from others that stayed relatively even keeled. But then again, Bush won his election fair and square, this must be the same thing.

sunnylife80
sunnylife80

Actually, I had experience to use both the Thinkpad products which made before and after Lenovo took over IBM PC products. definitely, the quality of the thinkpad now is declining. I also do not recommend my friends to buy Thinkpad any more. we do not need to talk about the voting result. The feeling is there and the market will show Lenovo company the real result.

george.hickey
george.hickey

It was very interesting to see alright, especially from my point of view as we've just started to buy Lenovo here - we have had mostly Toshiba & Dells here over the last 4-5 years and, for the record, the Tosh's completely outperformed the Dells from a reliability point of view - I would have seen 3-4 problems with Dells for every 1 problem seen with a Tosh. Having said that, we have only one model of Dell in house (albeit a large batch of them) so it might be the model or the batch but, given the choice, I wouldn't buy Dell again. On first aquaintance the Lenovo's seem quite nicely put together - it will be interesting to see how well they last in the real world, but first impressions are good.

Dr. John
Dr. John

Over the years I've had 4 ThinkPads. The first I purchased in 98, only to discover it was one step below garbage. The same was true of the following two, both purchased by employers. These things were so bad I refused to use an IBM computer for years. A few months ago, I ended up with one completely by accident. I love this one. It's a thousand times the computer the old ones were. Now, if it were a one and one thing, I would easily accept the argument that I got a lemon before, and an exception now. But, it's difficult to believe that IBM saved all their lemons for delivery to me. I could accept the notion that I lucked out this time, but it's hard to swallow the idea that I got the only three crap machines IBM made.

ByteBin-20472379147970077837000261110898
ByteBin-20472379147970077837000261110898

I have TWO ThinkPads. One is an IBM ThinkPad 600 I use as a backup machine in case my normal use machine (the Lenovo/IBM ThinkPad T61 a friend gave me new as a gift) happened to go down. I have owned many computers of many brands through my life. I know some of the things that can go bad on one. The only thing that went flakey on the T61 was the hard drive, but that was when I was about to replace the 80GB that came with it with a WD Scorpio 250GB one anyway. The other ThinkPad (600) still has it's original 30GB drive working just fine with Win2KPro SP4. My problem was having to use drive compression because I was running out of room on the T61 (Vista SP1 based system). I wiped the drive with 0s 3x and then reinstalled and the errors appeared no more. So that drive is stored in case I need it if the one I got now goes (hopefully won't). All in all, though, I do like the quality of BOTH ThinkPads and really like the T61 a lot. It does have "IBM" stamped on it though but also says "Lenovo T61" on it. So I don't know if this was before the time frame the article addressed or not. I'm very happy with my ThinkPads. If I needed to get another one, I'd go with a ThinkPad. But I am open to other ideas too. I guess as with any computer hardware or software, I shop around. These ThinkPads are good machines. My T61 is my everyday all-day-long use machine and has been for over a year now without problems other than the 80GB hard drive getting too small for my needs.

lhopcraft@digitalcopiers.
lhopcraft@digitalcopiers.

I think polls of this sort should be taken with a grain of salt, and should also state in the footnotes a "margin of error" of something like +/- %50. The simple fact is this. If there are Lenovo employee's, then (with the law of averages) there must be employee's of other manufacturers. Best Regards, Louis. BTW. I am not anyones (manufactures) employee. But I do sell Lenovo, HP and Apple. I prefer apple notebooks, and then Lenovo. (I've always been a ThinkPad diehard, esp after my 10 yr old daughter dropped mine, and with is crack case, kept on working. Pre 2000, mine you I have not tried that again to see if the results would be the same.) How sweet is that.

Tig2
Tig2

I thought that Lenovo, by their action in that thread and apparently, the poll, showed themselves to be WATBs about the whole thing. Purposely skewing that discussion instead of making clear statements about their bias makes me wonder about both the quality of the product and the integrity of the company. As a result, I pretty much scratched them from my vendor list. More than anything, it came across to me as an integrity issue. They proved, right here in our forum, that they have none. Sad, really. As a Mac owner, I encourage balanced debate. I have frequently had peers refer to my Mac as a toy (it isn't) or tell me how over-priced it is (not for my money and my money is all that counted when I bought it). If the quality of my machine can't stand up to differing opinion, I made a pretty bad choice. But it does. A little Mac bashing hasn't hurt anyone and you're right, John. Cupertino doesn't flood the board with new members to skew polls and treat us all to copy/paste fanboy raving. Lenovo != integrity. And in my opinion, credibility took a hot too. Pity.

jdclyde
jdclyde

And I would say, most were trying to be sneaky about who they were and why they were posting. I have no problems with someone saying they work for a company and have found something to be true or not. We can recognize a possible bias and evaluate for ourselves their comments. On the other hand, I can't really fault a group for stepping forward about their product. They just need to be taught the proper way to represent. We USED to get exclusively ThinkPads, and I was so bummed out when mine died (got rained on, my fault, not the thinkpads). We have been using Toshibas for the last few years, but I am not real crazy about them myself. I don't do purchasing, and don't know who's idea it was to switch. Probably it was a pricing issue. You know, save a few bucks up front..... :(

Jaqui
Jaqui

that they didn't respond to any comments about their poor marketing of linux on thinkpads. not even when my forum post about it was emailed directly to them by me. :D no comment here on TR, no reply to my email.

Neon Samurai
Neon Samurai

My favorite laptop ever, Toughbook. Hands down; it's the toughbook line. I was on the patio browsing about and reading my email when it started to rain. I finished what I was reading (wasn't raining hard yet), shut down gracefully and walked inside. No "oh crap.. water is touching my electronics".. after that, anything not ruggedised feels flimsy. Touchscreen before most knew what that was outside of PDA devices. Gell mounted hard drives long before the ThinkPad adds about the same feature ever came close to airing. I've yet to find a machine that wasn't a feature downgrade. ThinkPad would be my second favorite after working with a nice solid T60 and Macbook third after working on my wife's notebook.. but Panasonic Toughbook; there is no competition if budget allows it into the selection process.

HAL 9000
HAL 9000

People who sell a product tend to believe that they are selling the best available and no matter what they refuse to accept any complaints about the product. I remember the State Sales Manager of a product here who eventually ended up as the National Marketing Manager who firmly believed that the products he was representing where [b]Perfect[/b] and couldn't be improved upon. While they where good and possibly the best of Breed they where under constant improvement with Design Changes being introduced as problems became apparent. This was a Mechanical Device and none of the changes where to decrease Manufacturing Costs though some did make it easier to adjust things so the costs of Service where less. But this was to improve the design as one adjustment in particular used to be described as [b]If you think you moved it you've moved it too far[/b] which you did develop a feel for and could adjust this easily but new people had problems with this. The Redesigned Adjustment was Positively Vague in comparison but was much easier for new comers to do. Anyway the point is that this Sales Person would never accept that the Products he was selling where ever anything but [b]Perfect[/b] and when changes where made they where [b]More Perfect.[/b] He used to Extol the Virtues of the Techs employed at this company but would fight with these same people when they tried to explain that what they where servicing where no where near Perfect just Very Good and Very Well Made. The Campaign supporting the Lenovo Think Pad previously appeared to me at least to be from those of the same mind set who would pick on the most obscure points and misrepresent them to support their own ends that they or in this case the Lenovo Think Pad is the Best Available and possibly a Perfect Device which it isn't. Sure it's still good but it's not in the class of the older Think Pads which where revolutionary and extremely well built. Seems that the Near Enough Is Good Enough Mentality is creeping into the construction of devices as well as the mind sets of those tasked with selling them here. Col

Oz_Media
Oz_Media

Dell boxes are cheap and people LOVe cheap boxes, Lonovo are not, even though mroe cost effective than the older IBM Thinkpads. I would say there are mroe Dell zealots out there because of teh widespread use in most large companies who look to sva eon notebooks. Smaller companies often opt for more expensive, robust and quality hardware, thus there are fewer Lenovo users available for the poll, especially in an IT community where most of the members work for companies where Dell meets their budget needs. Polls are good for one thing, amusement, they really don't PROVE anything though. Personally, as an ex Thinkpad owner/junkie (I still LOVE Thinkpads) I didn't even votein the poll, I saw the title and passed on it, as it was just a 'he said she said' poll and not anything of any importance or real relevance to reality, sorry, John. I mean its like posting a what's better Vista or XP thread and hoping for a conclusive response, not ahope in hell. Or PC vs MAC, as if that would offer any real insight. Lenovo, HP, Dell etc. how many voters have used all of these? How many voters currently use them (indicating past vs present quality and performance)? Or even then, which MODELS were being discussed? There are some major quality and performance differences between the various Lenovo, Dell and HP models, how do you compare manufacturer based on one or two experiences, with one or two models? It's the old broad brucsh issue as always. Fun, but these polls prove absolutely nothing at all. No matter who participates, they are skewed.

kenbergins
kenbergins

I voted for Thinkpads. Why? The support. Who else supports computers for 5 or maybe even 10 years? Who can get you 4 hour response 24x7? Maybe even 2 hour response 24x7 from a tech on your site to fix the computer? Who else has Maintenance Manuals on the web site and makes the PCs /Laptops to be taken apart and fixed quickly and with minimal tools? AND who stocks the parts maybe even a 50 mile cab ride away and they pay for the cab fare? I don't think Dell, HP, Toshiba, Gateway, or any of the rest do. I am not a Lento employee. I have experienced the customer support, and I know when you gotta have it fixed in short order, where do you go, so you can keep doing business? AND really that is the point. Doing Business to make more sales. Its not how fast or how great the PC or the LCD display is, its all about doing business and if your tool is broken, how do you get it fixed and fast. Where do you go? IBM/Lenovo of course. I am a very happy customer of IBM, and now Lenovo.

John Sheesley - TechRepublic Pro
John Sheesley - TechRepublic Pro

There was certainly a lot of activity in the Classics Rock post about modern ThinkPads. Much of it came from new members who seemed to have a pro-Lenovo agenda. Amongst the posts was Lenovo's Executive Director for External Communications. I've mentioned his response along with my views in Decision Central: http://blogs.techrepublic.com.com/decisioncentral/?p=152 What do you think? Was there an conspiracy afoot to taint the discussion and poll thereby unduly influencing TR members? If so, what kind of an impact does it have on Lenovo's appearance? Or was I perhaps overreacting?

Neon Samurai
Neon Samurai

From talking to friends and family and my own recent excuse, it seems the analysis is: IBM; great hardware, f'd up company to deal with I do have to thank them though, it forced me to look at other server vendors and eventually discover HP with official company support including Debian Linux rather than only Windows, Red Hat, Suse and VMware.

BFilmFan
BFilmFan

I had to go google you acronym to figure out what it meant. We could name this lil' donneybrook: "The Mysterious Affiar of the Laptop Sucketh Poll and How John Gave Out a Purple Nurple." Just as a total warped aside, WATB is an Atlanta area AM broadcasting station licensed to Decatur, Georgia. It is owned by Way Broadcasting Licensee, LLC. It broadcasts a diverse mixture of brokered multi-ethnic programming.

Neon Samurai
Neon Samurai

boo.. I feel so ignored.. not important really though as long as the guy actually read and considered it. Lenovo.. where is the list of BSDs and Linux based OS available with an order? I may be ordering one soon, can I get a no-OS option since i'll enevitably have to install my own preference? (updated): BT does have full support for the ThinkPad T60 and a few others. I mentioned that I wasn't sure in a previous post but have since confirmed it. Now, my standard liveCD distro is BT3 unless I need something specific in Mandriva One which more simply config for WPA with EAS rather than BT's WPA_Supplicant with WPA-PSK using TKIP.

ralph
ralph

I'm also a fan of the toughbook range. Mainly their ultra-portable ones like the T5 - 11 hours of light use battery life! And it doesn't get too bothered about the odd bit of rough handling. The downside is the price and fairly limited support (at least here in the UK).

The Scummy One
The Scummy One

however I stated why I did in a post. I have had limited exposure to the thinkpad (however I did a rollout in 03 and was impressed that out of 50 machines, only 2 were bad. Then we found out that 1 of those 2 were technician error, and it was not bad out of the box... Still though, my experiences are mostly with HP products, and that is what I am familiar with. Dell has always given people I know issues, so I avoid them as much as I can.

Oz_Media
Oz_Media

While I was an IBM Thinkpad junkie, I found the same values that nobody else offered. BUT, you need to be buying from a business notebook vendor, not a retailer, and often you have to pay for the added support package. Even still, its worth its weight in gold. They also offer standadization, in 5 years you will be sent the identical parts that are to be replaced, not some new/cheap replacement part from a back shelf of outdated hardware that was bought from a liquidator. I now have an HP notebook, it was cheap the company bought it and I didnt 'have time to get a Lenovo. It's great though, I don't expect mroe than a year or two out of it and am stunned that it still works today (approx.9 months old). The support is hideous though, retail POS that has a one year in store 'we'll have a look' warranty. But its disposable, and should be at the price of just over $1K. My Thinkpad, in contrast was over $3K (7 years ago) and it lasted until this January, a donation to your local hospital will be preferred over sending me flowers. Lenovo? If its anythign similar to Thinkpad would win hands down every time. But you know polls, everyone has cheapo Dells and if they work, they'll vote Dell as a great value for money. Without considering what they lack over others.

LarryD4
LarryD4

Been helping a client with a Lenovo Vista PC for about a year now. Not only is it overbloated with so much "ware" its rediculous. But the guy had a hard drive failure 6 months in to owning it. Oh and the response from Lenovo's tech was. Oh yeah! That hard drive is toast! We've been getting a lot of those. Great way to make the customer feel confident..

BFilmFan
BFilmFan

While Mr. Gorman may assume that TR is simply full of low-end technical support types, he might wish to consider his thoughts, as I know of at least 2 CIOs for Fortune 500 companies that read articles here. Was improving the standings in the poll and commentary worth the cost of the business he just lost for his company? I didn't have an opinion on the laptops before, but I most certainly do now.

CG IT
CG IT

However, computer prices [laptops as well] are fast approaching the level where if it breaks, you grab the hard drive, toss the rest and buy a new one because the cost of parts and labor to repair the thing costs more than buying a new one. Laptops used to be very costly and repairs not so much. However, now, Dell, HP have basic laptops for under $500.00. Where can you get a laptop repaired, [labor, parts and shipping] for much less than that? Repair shops are gonna charge at least $95.00 per hour USD to just look at it. Figure a minimum charge of 2 hours to make it worth while plus parts and shipping and repair costs are getting close to new prices.

HAL 9000
HAL 9000

Provide fixes for Nix Problems within 48 Hours? IBM do this with Red Hat and SUSE but it's not something I've ever had need of using so I'm not sure just how accurate that promise is. Though it comes from the Tech Support Staff not the Sales department so I tend to believe that it would happen. Personally I avoid the IBM Sales as they are something that you have to experience to believe. :D Col

Neon Samurai
Neon Samurai

When I first got my used CF25, I'd boot it up, start a defrag, close the lid then toss it like a frizbee onto the ground near my feat. I'd then usually jump on it a few times watching the look of horror on friends faces around me. I'd end by picking it up, gently brushing the dust off the top of it, opening it and continuing on with what I was doing. Oh how I love messing with folk. I was much more gentle with my CF27 when I had the chance to upgrade. My friends had all seen the show and I'd gotten past the novelty of abusing the machine just because I could. The CF27 remains on my desk at home as a low resource machine now being past it's retirnment age. Oh.. if I had budget for the CF30 though.. that's the top of my wishlist right now. I can't get myself around trust issues with the little pivot bezle on the tablet/notebook model so I stick to the solid hinge on the CF30. They have some great hardware like the tablets you mention too. I love hardware I can lug out camping without any concerns. Rain.. so what.. dropped or stepped on.. not a problem.. dark out? keyboard is backlit and touchscreen is gorgious. My only complaint is the listing for only Windows preinstalled. Hardware like that shouldn't be limited by such a restrictive OS. (Panasonic; I'll talk up your products even more if you want to gift me a CF30. ;) )

Oz_Media
Oz_Media

I simply don't think others offered teh same, validation in their votes. "We use Dell and tehy are cheap, I'll vote for Dell". Of course that isn't really considering which is better from user experience, just who uses what.

boxfiddler
boxfiddler

I've an eight year old Pavilion that still runs nicely. It doesn't get hauled around like it used to, because I'm fiddling with Linux on it and don't have any dialup support which is what I need elsewhere. I expect it will keep on going for quite awhile yet, if experience is any indication.

eM DuBYaH
eM DuBYaH

Back in the day they were rock solid, they were sturdy and yes - EXPENSIVE! (i used to work in think pad support a long time ago) Now I don't think they're any different than what's available elsewhere. I'll never buy one now.

HAL 9000
HAL 9000

That I used to hear from the people I had to support. The Silly ones who actually bought things from the IBM Sales Staff. And this wasn't a $20.00 System that was back in the days of Main Frames that where several Million. Before I left that place I had the Tech Staff selling the units and putting the sales through individual people from Sales. That way at least they got the right thing for the job at hand and we didn't have to kill ourselves trying to make something actually work at a job it was never designed to do. Sort of the Lesser of 2 Evils if we didn't do the selling we ended up with lots of unnecessary work trying to make something work. Do you have any idea just how hard it is to convince someone to spend even more money after buying a new system so that they can do what they want. :D No it wasn't much fun at all but at least we had happy customers. Even today the IBM Hardware is great I just don't know how they stay in business as their sales staff are really the Pits. ;) Col

Neon Samurai
Neon Samurai

If we where going Red Hat or Suse then that particular service plus IBM hardware would probably outweigh other options though HP's server history is hard to compete against also. Having dipped my toe in the IBM Sales pool; yeah, I can imagine what I'm missing. I suspect my experience would have been different had I larger solutions to ask about or if I tried to make first contact now with my few months of experience since. Lots of variables to consider in my experience and for our office machines, it's a non-issue. It just seems that most people have similar experiences to offer.

w2ktechman
w2ktechman

most of the big brands have products that will last a long time. In a notebook, the main faults are with handling incorrectly, wanting more power/speed, and HDD issues. With the more recent RAID setups in HDD's, data issues should be less of an issue. However USERS are still the biggest issue. It amazes me how many times I have to tell people, when the HDD light is on, DO NOT move the notebook or Do not block the vents.

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