IT Employment optimize

What drives your company's decision making process?

What's the key driver for the decision making process for your company? User needs? Office Politics? Take our poll and sound off about how things are done at your company.

When it comes to deciding what to do to keep the IT services flowing, there are lots of things which can be influential and have an impact. We look good when our users are productive and happy, so ideally, we listen to them and always try to do what's best by them so they get their jobs done.

Unfortunately, it doesn't always work that way. Budgets become restrained. Someone has just read a review of the latest technology and just HAS to have it. The CIO golfs regularly with a local vendor and just happens to recommend his products. You know the routine all the way around.

So, out of all of those, what's the key driver for the decision making process for your company? Take the poll below and sound off in the Comments section.

25 comments
Jehnavi
Jehnavi

My favorite response was when I was looking for vent wells to keep water from seeping in a part of my foundation that sits near ground level. The answer I received from the sales rep was that the area I live in had high end housing and therefore no one needed them in my town. Instead I should try one of their stores located in the county by the trailer parks.===>http://www.prime-targeting.com

tstilwel
tstilwel

In these times of a recession, I feel that corporations that are moving overseas lack customer support in the US. They fail to realize that we spend our money HERE. The jobs are Here. When we purchase, We purchase Here in the USA. Bring the jobs Back to the USA and give us the Customer Support we Deserve. Tom S.

NotSoChiGuy
NotSoChiGuy

I've worked for a firm that had the approach to 'out-cool' the competition. They were a belly-up dot.bomb. Cash in the bank...what a novel concept for a business. Too bad the owners didn't grasp that when they ordered plasma lighting to be installed in the server room (the lighting just about outstripped the costs for the actual equipment that was housed in the server room). I've worked at places that were so tight with cash and control, they could proverbially turn a piece of coal into a diamond. Nothing went wrong, but nothing ever really got accomplished, either. Just putting in time for the sake of putting in time. Those places made me empathize with Agent Smith from the Matrix...the stench/boredom of those places began to permeate my very being. Be cheap, get cheap. I've worked at places that liked to be leading edge without being bleeding edge. These have always been my favorite, as they balance operational concerns (what do users need today) with strategic vision (how can we position the firm to succeed tomorrow through technology decisions made today). The common theme amongst all those employers was that the philosophy was top-down. So, if the corporate oligarchy is of a certain mind-set, you can bet that it is going to end up being the same for each department underneath them.

tcsd38
tcsd38

office politics definitely, zero innovation and no chance taking here at a K-12 district. Too many come here to skate to retirement and the SOP is do nothing, do nothing wrong.

don.gulledge
don.gulledge

Forgot to make the point. Decisions by companies and government in IT have been irratic and confusing over the past years because MS and IBM have really been making all those decisions. And, even when someone else (java) comes along and offers and alternative, MS does everything it can to unfairly keep them from competing. I don't think anyone knows what to decide any more. Even MS can't make up it's mind on what to do. The whole playing field has gotten so convuluted and messy, everyone is scambling just to keep up with it all. MS, now that it's just another IBM is the the big white whale (Vista) and they can't even swim in the ocean any more. How can companies and government make good decisions when the playing field has gotten so biased and so out of kilter from what we call normal competion and innovation.

don.gulledge
don.gulledge

Seems like IT has gotten caught up between the IBM and Microsoft ways of thinking. IBM always wanted stagnation while MS was for change. But, MS used to cater to the developer and make changes that were desired by the masses as opposed to now, where they only make changes that benefit their bottom line and definately not for the programmer. MS has gotten into such a bad mode, that they always want to throw out the baby with the bathwater everytime they make a move. As long as their own software is protected and entrenched. I think that the day MS was allowed to sell both the compilers and the end user software that IT took a turn for the worst. And, now, no one really knows what direction to take because MS has everything so bottled up by controlling the OS. Now, change can only occur if MS decides it and they only do that if it is going to give them more control over our lives, our jobs and our children. And IBM, still plays the old game they've always been playing instead of stepping up and competing, they just wait till MS moves one way and they go along behind to pick up the $ they can by over charging. I think of IT in the early days when everyone and his brother was out there innovating and trying to make things work better. Now, those days are long gone because $ have gotten in the way of innovation. Maybe Google will shake things up, get us back on track like the old days. I'm tired of MS trying to make money by dictating what I can and can't do. I'm waiting for the evolution to come and I'd be the first to abandon MS even though I've been a strong follower of the past years, not the recent ones. It's all about empowering the programmer/developer, not MS or IBM so they can reap the $s.

lost in space...
lost in space...

Throw a dart, roll the dice, gaze into a crystal ball... and then do nothing or miss the mark by a mile... Business as usual, I guess.

reisen55
reisen55

Outsourcing. Period. At Aon Group, the decision was made in 2004 to outsource IT and everything went to hell thereafter and has stayed there. CHEAPER, FASTER, BETTER and a helpdesk in Bangalore. As a result, the vendor drives the decision making process and that means (a) SLA AGREEMENTS and (b) KEEPING THAT CONTRACT ALIVE.

reggbin99
reggbin99

Technical transformation is costly both man and the machine. How best we could convince the Finance is million number question? Ultimatly insufficiant buget will forgo some essential tools which will affect the quality of the service. Reggie Mathew

rhuysamen
rhuysamen

Strangely enough a lot of companies do not listen the their IT managers. It takes a disaster to get upgrades or new things. People just don't spend because "It's working why should i spend money on something that's working" This is especially true in South Africa hence why IT is such a stressful job here. Always re-active never pro-active. This is also one of the reasons why a lot of people leave the IT support sector and look for better hours less stress and more money. Company's don't want to spend on IT (Grudge purchase) because they just see it as a big black hole where they throw money in and don't really see what they get for it. But when mail goes down they fast to call on us even in the middle of the night. Companies also tend to spend money on what the make money. Like if you are a casino you will spend money on the machines and the technician maintaining those machines get's higher paid that IT who's looking at the servers on the back-end. Strange .. cause the techie keeps the machine alive and we keep the whole business alive, but some how they see the techie as an asset and IT as the guys who's spending money unnecessarily.

Tony Hopkinson
Tony Hopkinson

I've a feeling it's tradition and cowardice, but I haven't found anyone who dared to brave corporate opinion enough to admit it. :p

Jehnavi
Jehnavi

My favorite response was when I was looking for vent wells to keep water from seeping in a part of my foundation that sits near ground level. The answer I received from the sales rep was that the area I live in had high end housing and therefore no one needed them in my town. Instead I should try one of their stores located in the county by the trailer parks.==>http://www.prime-targeting.com

isapp
isapp

Our "management" tends to just not make decisions. Rather, they wait it out until a)the issue goes away/is forgotten about or b)staff get so disgusted that we take it upon ourselves to take action. That way, if something goes wrong, "managers" can blame someone else. Of course it works both ways for them, in that they can take credit for things that they know nothing about if our decision works well. It's interesting listening to managers explain how they improved things that they know nothing about. What a bunch of lazy weasels.

RFink
RFink

For simple decisions ... a coin (two sided die) For medium decisions ... a six sided die For hard decisions ... a twenty sided die You get the idea.

NotSoChiGuy
NotSoChiGuy

I refer to this phenomenon as the Corporate IT 'Pain Point'. Action isn't taken until a situation becomes significantly unbearable enough for a key stakeholder to take notice/be impacted. It's analogous to a 'manly man' who never goes to the doctor. One day, he badly turns his ankle. Doesn't go to get it checked, though, despite terrible bruising, swelling and the fact that he has good health benefits. Keeps working through the discomfort....until one day his leg just gives out on him...due to a stress fracture that was allowed to worsen over time. So, instead of a walking boot and some pills, he ends up on crutches, facing possible corrective surgery. You can use the 'Pain Point' to your advantage...but only sparingly. You have to apply/allow an appropriate level of pain without risking anything critical (like data, or your own job). And remember, the first rule of the 'pain point' is you don't talk about the 'pain point'.

drowningnotwaving
drowningnotwaving

The psychs will tell you it is Tribalism and Self-Interest. Your words hit very much the mark in those categories. HAAA !!! just saw the dates ... too late by, phew, three years??? TOo funny!

Four-Eyes
Four-Eyes

That's how it was done in my previous company. The vendor with the best freebies and most good-will "gifts" to give to the boss usually ended up getting the contract. Frequent visits from nice-looking and "friendly" female sales reps also won big points on the longevity of the contract. Looking back, i'm sure glad to be rid of all that now. :)

tstilwel
tstilwel

A lot of corporations operate like that. The problem here is that Your Boss Hangs with His Boss. The old story Brown Nose. This is a cause for distruction because the company will never go anyplace. You can never have Clicks in Business. When I was hired to get downsize corporations, the first to go were the ones in Clicks and the Bosses sidekicks. It shows who does the work and who makes excuses. I look for the Bottom Line. Not the Bull Crap. I want Answers NOW and NO IF ANDS OR BUTS. IF YOU CAN'T DO THE JOB, YOU ARE OUT. Tom

Tony Hopkinson
Tony Hopkinson

IT is change, management is conservative. It's scary, but my impression has always been the further up the ladder you get the more resistant to change you become. The lesson of King Canute for them isn't that the tide couldn't be stopped but that you need solid management backing in order to do it, and some paperwork proving it was someone elses's fault if it does n't work out.

tstilwel
tstilwel

The more Upper Management gets paid, they fail to see what is going on with the little guys that do the work and take the crap. The workers are the backbone of every company. Upper management have become overpaid for what they do. Case Managers also do not do their jobs in getting back to customers. What happened to Customer Service. Being a former Salesman myself, The Customer generated more sales and he/she could make or break you. I would do a better job with the customers if I were in charge of a corporation. Make sure you had people that can speak English Clearly. One company I have problems with is Verizon. You never get a customer support person that is able to speak English Clearly. They are normally from India and very hard to understand. On the other hand, I have spoken with Microsoft tech support. They have turned me over to India and their people are very easy to talk to and speak English very well and are very helpful. tom

Tony Hopkinson
Tony Hopkinson

Very hard target and a highly valued and protected species in the UK. :D

john.decoville
john.decoville

Do they do that at your place? And Tony Hopkinson, what is that image you post? Can't quite make it out. --John