Die-hard Outlook fans can have the best of both worlds with Google Apps Sync

Google Apps Sync for Microsoft Outlook allows users to stay in their comfort zone while still using Google Apps for Business.

If you talk to anyone who has used Microsoft Outlook to manage their email account for business, you'll quickly realize that the possibility of using anything else does not exist in their minds. In fact, if you are an IT administrator and you mention the idea of leaving Outlook behind for a (gasp!) web based email system, be prepared to be assailed. Some will react as a mother bear whose cub is being threatened.

Push back

When our organization made the switch to Google Apps, there was a lot of push back. The reality was that our users not only felt intimidated by learning a new email system, they just did not have time to learn it. We found that about half of our user base was open to switching, but they felt uneasy because it was vastly different than Outlook. The other half was passionately opposed to moving away from Outlook. We moved ahead with our migration and everyone survived.

Since that time, Google has released Google Apps Sync for Microsoft Outlook. With this tool, users can enjoy all the comforts of Outlook while on a Google Apps platform. Not only is email synced, but also contacts, calendar, and tasks. Whatever is created/edited/deleted in Outlook is synced to Google's cloud and therefore is available when logged into Gmail. Even the company Global Address List is synced. While some features of Google Apps are not available in Outlook such as chat and shared docs, that can be remedied by installing additional software, i.e. Google Talk and Google Drive.

Google Apps Sync

As a Google Apps administrator, there are a few settings in the Google Apps Control Panel that must be enabled in order for Google Apps Sync for Outlook to be fully functional. First, it is necessary to enable the option "Enable Google Apps Sync and Google Apps Connector for my users". Go to the Settings tab (Figure A) and then click "Email" under Services. Under the General tab go to the "Outlook & Blackberry Support" and check the box to enable Google Apps Sync.

Figure A

Then scroll further down to "User email uploads" and check the box for "Allow users to upload mail using the Email Migration API". (Figure B) This will allow users to upload email from a previous Outlook profile.

Figure B

Second, verify that the Google Calendar service is enabled. Go to the Dashboard and under "Your Google apps" Google Calendar will be listed if it is enabled (Figure C). If it is not, click on the link "Enable more services", scroll down the list to find Google Calendar, click the "On" button, and then click "Save changes".

Figure C

Third, in order to use the Global Address List, go to Settings, then click on the Contacts service, and then "Enable contact sharing". (Figure D) Also, enable the provisioning API by going to Domain Settings, User Settings, and checking the box. (Figure E)

Figure D

Figure E

To get started using Google Apps Sync for Microsoft Outlook, download the tool. If you are using Chrome the tool will install within minutes and start automatically. (Figure F)

Figure F

Sign in using your email address and password clicking "Continue". Give the tool a few seconds while it signs into your account and starts Google Apps Migration for Microsoft Outlook (Figure G), which enables you to import an existing Outlook profile to your Google Apps account.

Figure G

To import data from an existing profile or PST file, check the box "Import data from an existing profile". Select the Outlook profile stored on the PC, or select "From a PST file..." and then select the PST which contains the data you want to import into your Google Apps account. Select which Outlook items to import: Email messages, Deleted messages, Junk email, Contacts, Calendars, Notes, Journal entries, and Tasks.

Clicking on the "Show advanced settings" button allows you to turn on the AutoArchive feature, which is turned off by default. With Google Apps large amount of storage, there is no reason to turn it on. When ready, click "Create profile". Another screen comes up asking you to start Microsoft Outlook. Click the button and Outlook immediately starts syncing. (Figure H)

Figure H

Click the "Show more" button to see the status (Figure I) on the other items that are syncing.

Figure I

While Google Sync is working, you can close the status window and it will keep processing. To check on it periodically, right-click on the system tray icon and select "View sync status...". (Figure J)

Figure J

To ensure that all items are synced, right-click on the system tray icon and select "Set mailbox size limit..." and select "Unlimited". (Figure K)

Figure K

To set which calendars to sync, choose "Select calendars to sync..." from the system tray menu (Figure L). All calendars that have been added in your Calendars settings in your Google Apps account appear in the list. (Unfortunately, within Outlook it is not possible to add other Google Apps calendars. You must log into Gmail to add co-workers or public calendars.) Check the box next to those calendars you want synced in Outlook.

Figure L

In the rare circumstance where your Outlook profile gets corrupted or data is missing, Sync for Outlook allows you to re-sync the data with two options: overwrite or delete and re-sync. The Overwrite option overwrites profile data from Google's cloud, but preserves Outlook data.

In other words, any changes made in Outlook remain while data that was imported into Outlook is overwritten. The Delete and re-sync option does just that: it wipes the Outlook profile clean and then re-downloads the data from Google Apps. All Outlook specific data is gone.

To get to these options, view the sync status and then click on the "Re-sync" link under the type of data you want re-synced. (Figure M) Select the option you want and click the "Re-sync" button.

Figure M

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Tim Lange is an IT professional who, among other things, manages Google Apps for his company.


So this awesome thing just happened...I got google Apps sync in order to ADD another e-mail to outlook. I already had two separate business profiles on there with folders and files and all....
Apparently adding Google Apps Sync has deleted all other profiles and inserted the one e-mail I added through the app.
Has this happened to anyone else, and does anyone know how to get back the old profiles? I'm keeping my cool here...but really if it's lost forever I'll be ripping my hair out...



@VeroMM Go to your Control Panel, open the Mail (32 bit) icon and click Show Profiles.

If your other profiles are there, simply set the option below the profiles to force it to ask you each time you open outlook. 

*hint, which ever "profile" is in the dialog box when you save will be the default profile that outlook will on start-up when it prompts you for which profile you want to use.


you can move your default Outlook .pst file into google drive and tell outllok that is your default folder and let it sync so you can access you entire outlook contents from the internet (like a small Exchange)


The article covers moving from Outlook to Google Apps, but what if someone who still uses Outlook sends an Outlook meeting invitation? Can Google apps read the invitation and if you accept it, will the event be put into the Google Calendar? My current cloud email system doesn't even get to step 1. It delivers Outlook appointment invitation minus all detail (a blank email).


how can we sync directly with droidphon and i still have to use ,y phone explorer


This article is perfectly timed! We have macs still running Leopard (10.5.9), due to several important programs that will NOT work with either Lion or Mt. Lion. So, because we can't upgrade from Leopard, Apple refuses to let us use iCloud. In comes Google Sync! I tried to set it up to sync the Calendars (iCal) and Contacts (Address Book) in OSX Leopard. The Google Sync end works, but Apple's Leopard Address Book absolutely will NOT sync to Google Sync or Apps. The iPhones sync fine to Google Sync, as far as the Calendars, and Contacts sync from Google to the iPhones, but the Apple computer's Leopard will NOT sync the Contacts (address book) at all to Google, (and iPhones). This Google Sync Apps solution looked like a great way for us to sync our iPhones and Mac computers Calendars and Contacts but, the hangup is the Apple OSX Leopard 10.5.9. It simply will NOT sync the Contacts with Google Sync Apps........Like I said, we have far too much money invested in other programs to upgrade to Apple's Lion or Mt. Lion. We have to stay at Leopard unless Apple fixes Lion and Mt. Lion to work with 3rd party software. Any other ideas for a syncing solution?


Finally Google users has the chance to work like the rest of us, but I think that is too much effort and work to get less than you get with Office 365 and Outlook.


Is there anything special for Android devices or can they use the default gmail app? Also will any apps register under the new gmail account?


So now all your company's contact info in somewhere on Google's servers - a company that makes its living by data mining... I haven't uploaded my contact data even to G-Mail, because I've got information in there that I don't care to see ever come up in a Google search.

Mark W. Kaelin
Mark W. Kaelin

I am one of those die-hard Outlook users and use with our Google Apps implementation here at TechRepublic. Do you have users who refuse to give up on Outlook in your organization? How have you managed those users?

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