"Google's core business is advertising. We are not the customer; we are the commodity being sold. If google provides hosted storage, they will do so in the same way they provide other services; with full transparency into the user's data."
That got me thinking. I know Google uses data gleaned from users to help direct their advertising assets and I accept that as the cost of using Google Apps, but even with that reality, I always considered myself a Google customer. Perhaps I should not make that assumption.
If I really am a mere commodity in Google's eyes, that would help explain the lack of "customer service" I have experienced from the company recently. Can Google really afford service to one kernel of corn inside a silo full of kernels? What do you think? Do you consider yourself a Google customer and more importantly, do you think Google treats you as a customer?
Mark Kaelin is a CBS Interactive Senior Editor for TechRepublic. He is the host for the Microsoft Windows and Office blog, the Google in the Enterprise blog, the Five Apps blog and the Big Data Analytics blog.