Project Management

How to develop and maintain client relationships

Read Kevin Eikenberry's 10 suggestions for fostering important business relationships with your consulting clients.

Last week in our 10 Things blog, Kevin Eikenberry wrote a great post entitled "10 Ways to Improve Your Client Relationships." Eikenberry, who is president of the Kevin Eikenberry Group, a professional speaking, training, and consulting team, wrote:

"One thing is true for all consultants: If we have any work, we have clients. And one of our most important roles is to maintain and enhance our relationship with them. Preserving those relationships can be good for referrals and future business, as well as making the time spent on the project more enjoyable and satisfying. Here are some suggestions to help you foster those important business relationships."

Read his list of 10 tips that will help you develop and maintain client relationships. You can also read the information in the PDF download.

About

Mary Weilage is a Senior Editor for CBS Interactive. She has worked for TechRepublic since 1999.

4 comments
LouisvillePM
LouisvillePM

Building relationships has been a key success factor to the projects I've worked. I thoroughly agree with the point about better relationships leading to more enjoyable experiences. Being a human being and treating stakeholders/sponsors/clients like human beings is the only way to go.

Sterling chip Camden
Sterling chip Camden

"Keep your distance" is one I've instinctively followed -- and I have had at least two clients who would have liked to make me an employee or a partner. I've always been glad I said "no" to both of them.

joanna
joanna

Very good article - knowing the fine line between building a customer relationship and staying objective, and knowing when to say "no" and when to say "yes" are so critical... and tricky to figure out exactly where that line lies. I will be definitely using this list with the B2B software services companies I consult with -- I think these customer relationship management strategies are just as valid for a B2B software solution provider as for an IT consultant. thanks, Joanna Lees Castro - Software Marketing Advisor

Editor's Picks