Software

E-mail fiasco by leading Web host results in unrecoverable e-mails

Ever wondered why dirty, white shoes become black, but black shoes become white? Or for that matter, why incriminating e-mails deleted by criminals get recovered via computer forensics, but e-mails that you want to keep get trashed for good? Don't laugh, because this wasprecisely what happened in the United Kingdom.

Ever wondered why dirty, white shoes become black, but black shoes become white? Or for that matter, why incriminating e-mails deleted by criminals get recovered via computer forensics, but e-mails that you want to keep get trashed for good? Don't laugh, because this was precisely what happened in the United Kingdom.

According to The Register, "the U.K.'s number 1 Web host" - Fasthosts - has admitted that a botched update to a mail server permanently deleted some of its customers e-mails.

Fasthost's explanation of the fiasco to The Register:

Following a human error during an update to our mail server housekeeping processes, a number of Fasthosts Advanced POP3 mailboxes unfortunately incurred a failure resulting in a loss of stored e-mails. Although approximately 50 per cent of e-mails were able to be restored from our backup, we regret that any lost e-mails will not be recoverable.

Unfortunately for the other 50 per cent of e-mails, the backup processes ran soon after the error, and hence these e-mails were non-recoverable.

The problem has affected a small number of Fasthosts Advanced mailboxes, not Standard mailboxes or Exchange mailboxes.

How many megabytes of e-mail do you have? What's your backup strategy for e-mails, both old and new?

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About

Paul Mah is a writer and blogger who lives in Singapore, where he has worked for a number of years in various capacities within the IT industry. Paul enjoys tinkering with tech gadgets, smartphones, and networking devices.

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