Collaboration

Furor as Comcast cuts off 'heavy' Internet users

In the discussion thread of my recent post, Comcast declares war on BitTorrent, TechRepublic member Tony complained that his Comcast Internet connectivity was terminated recently for "excessive usage."

There was only one warning prior to that, and Tony's main grouse was the fact that Comcast has refused to cite any hard figures pertaining to the data bytes to stay under.

Well, it appears that this is not an isolated incident. Reports are coming in from Comcast's broadband Internet customers across the country about how they have been asked to curb their downloading or wind up with their Internet access cut off.

Here's an excerpt from ConsumerAffairs.com:

The company has a bandwidth limitation that, if broken, can result in a 12-month suspension of service. The problem, according to customer complaints, is that the telecom giant refuses to reveal how much downloading is too much.

The basis for Comcast's actions appears to be in its "acceptable use policy" for its "unlimited" service. According to ConsumerAffairs, somewhere within its 23-part policy is the provision that it is a breach of contract to generate "levels of traffic sufficient to impede others' ability to send or retrieve information." Nowhere, though, are there any hints as to how much traffic would constitute "too much."

Tony says the usage that the rep eventually gave him was in the terabytes range. As a networking professional, he declares that it is an impossible sum — even at 24/7 — based on his subscribed bandwidth.

Is Comcast fouling up somewhere in its measurement of data consumption?

About

Paul Mah is a writer and blogger who lives in Singapore, where he has worked for a number of years in various capacities within the IT industry. Paul enjoys tinkering with tech gadgets, smartphones, and networking devices.

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