Outsourcing

Gmail 2.0 gets the thumbs down

Google's Gmail upgrade is being ridiculed in an increasing number of forums due to various problems. According to users whose accounts have been upgraded to Gmail 2.0, the new Gmail downloads e-mail slowly, fails to load pages, and also crashes browsers.

Google's Gmail upgrade is being ridiculed in an increasing number of forums due to various problems. According to users whose accounts have been upgraded to Gmail 2.0, the new Gmail downloads e-mail slowly, fails to load pages, and also crashes browsers.

According to Network World:

Ironically, Gmail 2.0, which features an upgraded contacts manager, is designed to be faster and more stable. Gmail 2.0 is based on what a Google spokesman calls "a major structural code change" upon which new features will be launched in coming months.

Spokesman Jason Freidenfelds wrote via e-mail:

Most users should see a marked improvement in performance. We recommend using IE7 and Firefox 2 to take full advantage of Gmail's speedier interface.

Google is progressively moving people to Gmail 2.0, so some users will have it while others don't.

Additional reading:

Gmail users, have you been upgraded to Gmail 2.0 yet? What are your experiences with it so far?

--------------------------------------------------------------------------------

Stay on top of the latest tech news

Get this news story and many more by subscribing to our free IT News Digest newsletter, delivered each weekday. Automatically sign up today!

About

Paul Mah is a writer and blogger who lives in Singapore, where he has worked for a number of years in various capacities within the IT industry. Paul enjoys tinkering with tech gadgets, smartphones, and networking devices.

45 comments
John Musbach
John Musbach

I have gmail 2.0 and have experienced no instability issues - John Musbach

NickNielsen
NickNielsen

I hadn't even noticed a change. WinXP with FF 2.0.0.9

nickjack
nickjack

Google should update their "What's New" item on GMail. So far, the new version works fine with me (IE7, Win XP Pro SP2)

boony
boony

I didn't notice any adverse effects from the upgrade, but I don't use it all that often. I use Fastmail, and I haven't found another service that compares to them in terms of speed and security.

gunglejim
gunglejim

I have to admit that gmail has become so slow the majority of the time I'm thinking of switching to something else like Yahoo mail. I get a lot of emails from groups and most are between 500 to 800kb in size. It's gotten to the point where it takes several minutes to download each one, downloading is my preference as I can go through them when I want. Seem to have no problem with Gmail when online though but rips apart any of the stationeries that I receive. That's my 2 cents worth.

astoddard
astoddard

I did not even know it had changed. Looks the same to me, and works the same as well.

Tig2
Tig2

I've been upgraded and don't see any of the reported problems. My Mom has also been upgraded. If she had a problem, I would know about it. She continues to be a happy end user. What's the fuss?

dpn982
dpn982

Have not had a problem with it at all.

monett.computers
monett.computers

I've noticed the slowdown myself, especially when moving between folders. Good thing I don't use it as much as I used to or I'd really be getting frustrated about now..

paulmah
paulmah

Gmail users, have you been upgraded to Gmail 2.0 yet? What are yor experiences with it so far?

brent84
brent84

Umm, helps if you're not on dial-up...

palle.frid.svensson
palle.frid.svensson

It works just fine. Have had no problem at all before/after the upgrade.

sheepchild
sheepchild

After repeated Firefox crashes under the 'new and improved' gmail, I happened upon this TR thread and, voila! I realized what had been happening, checked my gmail and found there's an 'older version' selection available. I clicked on it and it put me back where I'm in a more stable (I sincerely hope) interface. I've changed my bookmark to reflect the ?uf=1 in the URL. So far so good and thanks for making this thread. Mary in Maine

brando.fouts
brando.fouts

working fine for me - i.e. I see NO drop in performance. I appreciate the IMAP support - works great with Evolution, by the way.

JayD2
JayD2

For the past month, I've was thinking that something was wrong with IE 7 or that I had some nasty malware on my system. However, in the last 5 days coincidentally, I've been been clicking thru "use old version" to avoid the hungapp notice, super slowness or crashes of IE. This new 2.0 gmail is bad and getting worse. Hope someone at google gets the message. It's really lame now!

TonyBusko
TonyBusko

I'm a GMAIL avid user for many years in FF. Recently I switched over to OPERA when their broswer supported sync'ing and etc and it seems to load up pages faster and other cool features. What I've noticed is that gmail's shortcuts do not work in OPERA. Only shortcut is the "C" for composing. Now that 2.0 came out I thought it would be available but its not...but gmail 2.0 loads up for me in FF. I still use OPERA and still use gmail OG. Hopefully the 2.0 will work for OPERA.

pete_heylin
pete_heylin

The new version of Gmail has never crashed my browser and there is no noticeable difference in speed. I have also found Gmail to be one of if not the fastest online email services around. It has been nice a fast with generous storage space. I'll be sticking with Gmail. Its the best around.

jesmor77
jesmor77

Yes I have and all I have got is that it crashes my Firefox browser.

Alfa11
Alfa11

I have not experienced any of the issues listed here. I'm also using the IMAP option and works great. The only thing I would change in Gmail is the addition of an option that allow users to view mails and their replies in the old fashioned way, new ones above old ones.

dippleydokus
dippleydokus

I use GMail POP3/SMTP with an xMailer and it works fine. I don't even notice the interface! As long as GMail 2 provides these services, it's got my vote. All I ever need the web interface for is to flag spam (and I must say that GMail spam handling is pretty darn good) and archive old conversations - do some housekeeping in other words.

mysticpain
mysticpain

I guess I have not experienced any type of crash in Firefox or IE. What pisses me off is they upgrade without asking. The only reason I discovered the change is because I use the customize Google plug in for FF. It didn't work with the new Gmail.

lcherryholmes
lcherryholmes

I didn't even realize there had been a change. Tell me again what doesn't work.

Craig_B
Craig_B

I have been using Yahoo mail for years, long before Google existed and I have found it works great and I get very little SPAM.

DocLuther
DocLuther

Yes, Gmail 2.0 is the pits. It does seem slower and often spikes CPU utilization to 100%. It also does not handle HTML hyperlinks embedded in the message that point to "labels" or subsections within the message -- Gmail ends up opening up a new, blank window.

Kurse
Kurse

In fact, I didnt even know I was using 2.0 until this article. I went to see if I could upgrade to the newer one only to discover I was already using it.

HelpDeskGuy
HelpDeskGuy

I log in and immediately click to the older version link in the upper right, as the newer version crippled all my greasemonkey scripts that I used to customize the interface (lots of complaints about the interface, but with scripts I hum along nice and efficiently). Will use the old until the new accepts GM scripts.

blueevil420
blueevil420

The other day I noticed the change, mostly in appearance, on my home computer. I'm logged into Gmail right now from a school system, and it appears as if Gmail had returned to 1.0. I wasn't complaining though. Gmail had always run slowly on my dial-up, and I didn't notice much of a change. Also, most of my email I handle with a POP connection to Outlook, unless I have an email with a very large attachment. So I find myself indifferent towards what version Gmail prefers to give me.

slony
slony

I think I read in one of your articles "if is isn't broke don't fix it", I have been using hotmail for seven years and never had a problem. No viruses , no crashed browser and spam is almost non existant. What else could I want in am email account? ^_^

tagullett
tagullett

How do you know if you are on version 2.0? My inbox still says 'beta' below the Gmail logo.

wyattbest
wyattbest

I've been using it for a week or two now and it just works fine. It's also faster than the old version for me, and I haven't experienced any of the problems other people talk about. (I use Firefox 2.0.0.9 btw.)

cviator
cviator

Yes, I am on 2.0. I have several tabs open all the time in IE and the browser just started crashing in the past 2 weeks. Did not know what was causing it. I hate to complain about anything that is free, but since you asked...;-) I have never liked the browser interface of gmail. I have used virtually every browser based email available and gmail, by far, is the least intuitive for me.

venkat.arakla
venkat.arakla

It's very slowly opening the gmail account. even it hangs the system for few minutes still the Gmail account opens. Its very anonying some times.

WhiteKnight_
WhiteKnight_

I've been upgraded ... but frankly the changes are not obvious to me. Partly since the entire gmail interface is so non-intuitive anyway its hard to tell what features improved or didn't. No, I haven't seen crashes/slowdowns ... but I only use my gmail account for a small number of contacts so usage is low.

gunglejim
gunglejim

Afraid I'm not on dial-up, get downloads at 600kbps but I may as well be on a slow dial-up in Gmails case!! I know it's Gmail as every once in a while it does d/l fine, but that is far and few between.

jallen64
jallen64

I moved to IMAP with GMail because I have a couple of machines and wanted to access the email using IMAP but it is so painfully slow that I will probably move back to Popping my mail to one computer and the new 2.0 setup is bad.

Andy J. Moon
Andy J. Moon

I have been using Gmail as my primary account for quite some time now (1.5 GB used) and I did not even notice that they had upgraded me until I read this story. I cannot relate to those who report a non-intuitive interface. Once I got used to it (I will admit that there is a small learning curve), I found it much easier to use than any other webmail client out there. By the way, you have a link at the upper right to go back to the older client.

bpsull
bpsull

Look at the top of the gmail page, if you are using the new version (2.0) you should have a link next to Settings saying "Older Version". I imagine the same is true in reverse (a link at the top saying "Newer Version" if you are using the old version)

blueevil420
blueevil420

I have to disagree with you. Its a literal pain to work with Windows Live Hotmail, it makes my Gmail look like a rocketship, it's so slow. But since it gets so much Junk Mail (Gmail gets 0) because its filter is crap, I have to sift through it constantly. It always seems to put the junk in my inbox, and the important emails in the Junk folder. Like I said, absolute crap. I've always enjoyed the interface of Gmail, it was certainly a breath of fresh air when I was first invited to it. At the very least I don't have to pay anything for it.

mswart
mswart

Since the upgrade I have not been able to open my Gmail,my browser crashes everytime, i have now completly stopped using it.

rstcomp
rstcomp

All seems to be working fine. I use GMail for all my mail - forwarding all my other accounts to it. I even clicked on the link at the top to switch to the older version and then switched back later, but both operate the same -- better than Outlook ever will and much better than Yahoo Mails new interface that they have had for a couple years. Go Google!

Airlin
Airlin

I have had no problems with Gmail?s new(?) interface. I nearly always download my mail via pop to my email client (Thunderbird). I tried the web interface yesterday and it worked fine in Firefox

JCitizen
JCitizen

and have even given out the address for places that may have questionable privacy policies and I have got zero junk. But before this latest news about catching spammers and botnet crooks I used to get maybe two a month. You suppose getting rid of a couple of crooks did the trick? =)

mac_worm
mac_worm

Been using it on old W98 machine and G4 Mac with Firefox - no problems

Editor's Picks