Outsourcing

Hotmail users unable to send e-mail?

Forums are abuzz with Hotmail users unable to send e-mails from their accounts. What miffs users more is that they are unable to find a direct contact at Microsoft to report the problem.

Forums are abuzz with Hotmail users unable to send e-mails from their accounts. What miffs users more is that they are unable to find a direct contact at Microsoft to report the problem.

An excerpt from iTwire:

According to a consultant who contacted iTWire, the Hotmail issue is affecting a number of business customers significantly.

"One of my customers in the recruitment industry has this problem and job applicants use hotmail rather than their employers email to ensure privacy. Obviously it is hitting their business significantly," the consultant said.

The technet forum has posts from several users who were unable to send e-mails but had no problem receiving them. It's interesting that the link to Hotmail's postmaster page or the troubleshooting page mentions no direct contact e-mail address.

The diagnostic messages seen by users resemble the following:

Reporting-MTA: dns;bay0-omc2-s36.bay0.hotmail.com

Received-From-MTA: dns;BAY116-W19

Arrival-Date: Mon, 26 Nov 2007 08:46:32 -0800

Action: failed

Status: 5.5.0

Diagnostic-Code: smtp;554 Transaction Failed (650058837:169:-2147467259)

The problem seemed to have surfaced after the Thanksgiving holidays. While some users were later able to send e-mails, most users still face the issue.

Are you experiencing problems with your Hotmail account?

7 comments
BBPellet
BBPellet

Yes I have the same issue, I have both a "real" email and a yahoo and hotmail, I'm able to send from the real to the yahoo, but not to the hotmail. I am able to send from yahoo to the real, but not hotmail to the real. Actually I can only send to other hotmail accounts on the hotmail..nothing outside of hotmail. ODD....but it's microsoft....so what did I expect!

knura
knura

I am unable *to send* mail to Hotmail and MSN accounts. I have a Yahoo! MailPlus account and I am allowed to send mails from my email client (KMail) through smtp.mail.yahoo.com using SMTP AUTH mechanism. This works well for me, except for Hotmail and MSN recipients. My messages are rejected with the following "Remote host said: 550 SC-001 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems." One could understand the policy if Yahoo! SMTP servers were "open" relays. However, since Yahoo! requires SMTP AUTH before relaying my messages, I don't understand why the messages are rejected. Others experiencing this problem?

Jaqui
Jaqui

why a specific hotmail address I have whitelisted hasn't responded to an email.

pr.arun
pr.arun

Facing issues with your Hotmail account?

JCitizen
JCitizen

Perhaps they are all trying to stab each other in the back to ding each others business. Wouldn't be the first time in history that such scabrous things have happend in business!

JCitizen
JCitizen

and that may be partly why you are having problems. But, I always receive mail from yahoo accounts and any contacts that I need to so far. I have had one evening where hotmail gave an error message that I should wait until later to send messages. Unfortunately I couldn't save as a draft because of the same problem. I would just have to save it as a wordpad document or something until the problems are ironed out. There used to be a way to contact hotmail support, but I must admit I don't remember being very satisfied with the results.