Smartphones

One week after latest outage, BlackBerry trips again

Within a week after our latest report of a BlackBerry outage comes news of another confirmed issue with BlackBerries in North America. Unlike last week's incident, the downtime was limited to RIM's BlackBerry Internet Service (BIS) customers across all carriers. Corporate customers tend to lean towards the BlackBerry Enterprise Server (BES) product.

Within a week after our latest report of a BlackBerry outage comes news of another confirmed issue with BlackBerries in North America. Unlike last week's incident, the downtime was limited to RIM's BlackBerry Internet Service (BIS) customers across all carriers. Corporate customers tend to lean towards the BlackBerry Enterprise Server (BES) product.

The problem was first reported by users on forums around the Internet at around 3:00 A.M., but it appeared to be resolved quickly. Coming so close to the earlier outage, even staunch users and supporters from BlackBerry fan sites like RIMarkable are very unhappy, and they aren't afraid to be vocal about it.

RIMarkable site owner Robb Dunewood, in his lasted posting titled: "RIM...what the %$#%, lamented:

These outages have moved beyond just annoying into the realm of incompetence... Your competitors have been looking for ways to knock you off your throne atop the Smartphone market for years and you are hand delivering them fodder to do so because it seems as though you have no one who knows how to run a data center on the payroll.

However, according to RIM, it is nothing more than a regularly scheduled maintenance that was slightly prolonged.

Excerpt from CNET News.com:

The company released a statement concerning the outage Wednesday afternoon. "RIM did perform regularly scheduled maintenance on BlackBerry Internet Service that took longer than originally expected, and some BlackBerry Internet Service customers may have experienced slower delivery of e-mail earlier today. The majority of customers would not have seen any impact."

The usual report of delayed and spotty deliveries of e-mail has been coming in, though the problems are expected to eventually resolve themselves as the queue empties out.

About

Paul Mah is a writer and blogger who lives in Singapore, where he has worked for a number of years in various capacities within the IT industry. Paul enjoys tinkering with tech gadgets, smartphones, and networking devices.

5 comments
derek
derek

Having various clients on Smart phones, Treos and Blackberrys I can tell you that for connectivity to small ofice exchange systems Blackberry wins hands down. An occasional outage is a small price to pay for overwhelming reliability and easy of configuration. Spend some time struggling with Activsync for Exchange and site certs or trying to configure the Palm options and you will be a believer too. Rim's BB Internet server for Exchange rocks!

hoosier
hoosier

Some have been using WinCE/Smartphones for a while. I got my first Aug 15,2002 (Tmobile) got it the day it was released. I wanted to experiment!! And was doing somethings that are still not readily available today. Since the 4th or 5th gen is available. Anything really can be done with it. The Blackberry is nothing more than a glorified PALMpilot to me. (Still sitting in the closet) ------------ The problem with Palm/ActiveSync is not MS, it's the Yugo of PDA's ------------ Typically those that gloat on Blackberry conectivity, usually have one of those 'D' student IT managers that accept low wages and be happy. IF you don't know what a smartphone can do, Don't down it. Try doing two-video from Mississippi to Maryland on a Blackberry. I find a total lack of imagination in IT today. No visionaries, no clear leaders with the future in mind. A picture is worth a thousand words, but Video beats it a 1000x. Just when Microsoft idiotproof a connectivity issue, some company hires a moron.

cyberdragon666
cyberdragon666

I actually do not know why BlackBerry has the "image" with most that they do. Installation and interface is clunky and obscure on BES and the handheld. I find that it seems to just lockup and/or stop working at random times for no reason. When I tasked BB support with the issues I get one of three responses "Must be on your end..." or "call your provider" or "hmmm don't know". I have never called support (yes we have a service contract with BB) and gotten what I needed without escalating and escalating and escalating.... Usually takes several days to two weeks to get somebody motivated enough to actually help fix it. I would be better off taking my laptop to Starbucks...

derek
derek

But how would you compare the bb experience against enterprise palm and activsync? I would never call it perfect. . just the best of all 3.

online
online

I managed a small BES server for several years. I had almost no problem with, and when I did I found first-line support to be more than helpful. Now I work for a much bigger company with hundreds of Blackberries and they just work. I've also used Palm and Windows Mobile, and ActiveSynch sucks compared to either RIM or Palm.