Mobility

One week after latest outage, BlackBerry trips again

Within a week after our latest report of a BlackBerry outage comes news of another confirmed issue with BlackBerries in North America. Unlike last week's incident, the downtime was limited to RIM's BlackBerry Internet Service (BIS) customers across all carriers. Corporate customers tend to lean towards the BlackBerry Enterprise Server (BES) product.

Within a week after our latest report of a BlackBerry outage comes news of another confirmed issue with BlackBerries in North America. Unlike last week's incident, the downtime was limited to RIM's BlackBerry Internet Service (BIS) customers across all carriers. Corporate customers tend to lean towards the BlackBerry Enterprise Server (BES) product.

The problem was first reported by users on forums around the Internet at around 3:00 A.M., but it appeared to be resolved quickly. Coming so close to the earlier outage, even staunch users and supporters from BlackBerry fan sites like RIMarkable are very unhappy, and they aren't afraid to be vocal about it.

RIMarkable site owner Robb Dunewood, in his lasted posting titled: "RIM...what the %$#%, lamented:

These outages have moved beyond just annoying into the realm of incompetence... Your competitors have been looking for ways to knock you off your throne atop the Smartphone market for years and you are hand delivering them fodder to do so because it seems as though you have no one who knows how to run a data center on the payroll.

However, according to RIM, it is nothing more than a regularly scheduled maintenance that was slightly prolonged.

Excerpt from CNET News.com:

The company released a statement concerning the outage Wednesday afternoon. "RIM did perform regularly scheduled maintenance on BlackBerry Internet Service that took longer than originally expected, and some BlackBerry Internet Service customers may have experienced slower delivery of e-mail earlier today. The majority of customers would not have seen any impact."

The usual report of delayed and spotty deliveries of e-mail has been coming in, though the problems are expected to eventually resolve themselves as the queue empties out.

About

Paul Mah is a writer and blogger who lives in Singapore, where he has worked for a number of years in various capacities within the IT industry. Paul enjoys tinkering with tech gadgets, smartphones, and networking devices.

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