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Patch Tuesday update causes problem with Internet Explorer

There appears to be an issue with one of updates included with last week's Patch Tuesday security updates. The result is problems for users of IE 6 and IE 7 on both Windows XP and Windows Vista.

There appears to be an issue with one of updates included with last week's Patch Tuesday security updates. The result is problems for users of IE 6 and IE 7 on both Windows XP and Windows Vista. It affects users with customized homepages.

According to Bill Drake over from Vista Community board:

When I installed the Patch Tuesday updates on my WXP Box with MSIE6 installed. I had the same problems with IE6 startup as others are mentioning in these newsgroups.

Specifically, about 60% of the time, I would get an “Internet Explorer has encountered a problem and must close” dialog. I dutifully reported the failure to Microsoft and then repeatedly tried reopening IE6 until it would successfully open.

Microsoft is currently investigating the problem. In the meantime, Bill offers the following tip:

For those experiencing this problem, please try moving to a blank opening page - and then reboot your machine again after the KB942615 update is installed. Once this is done, restore your default homepage.

Did you encounter this problem after Tuesday's patches?

About

Paul Mah is a writer and blogger who lives in Singapore, where he has worked for a number of years in various capacities within the IT industry. Paul enjoys tinkering with tech gadgets, smartphones, and networking devices.

21 comments
computerd}}
computerd}}

It's better than IE6 or IE7, it uses their engine. www.crazybrowser.com

jkoller
jkoller

I just had the user change the default home page and had them reopen IE. Once IE opens correctly once, they could then just change it back to the page they had it on before and it works fine from that point on.

raf6917
raf6917

My "home page" is a "blank page" and I'm sporatically getting the "IE encountered a problem" message after selecting a website from the blank page sceen. The message occurs while the website page is loading. I'm using XP PRO SP2 & IE6.

Lyricster
Lyricster

I started having issues with IE 7 and Firefox - IE7 started with not being able to contact any website and a runtime error217 at 0256FB4A. Firefox: same as IE 7; not finding any sites but I can pind all sites and checked connections which were all ok...?

cisauditor
cisauditor

I dont think this is limited to IE, because it was also happening to me when using Firefox. I subsequently have reinstalled XP and not encountered the problem since, but also have not used the PC much since the reinstall.

rasilon
rasilon

I've read that merging the following registry entry will resolve it. [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_PROTECT_DECOMPRESSION_FILTER_FROM_ABORT _KB942367] "*"=dword:00000001 Hank Arnold

Photogenic Memory
Photogenic Memory

Well, I have not experienced any of these problems and thank god! I also thank god I taught my family members to stop using IE and turn to Firefox. I'm sure MS will come out with a patch/hotfix to remedy the problem very quickly. They're good for it, right?

chauffeur2
chauffeur2

YES indeed I did. I just tried your 'fix', and it seems to have worked...THANK YOU!!

akklaxon
akklaxon

LOL use firefox! solves all the problems. and yes we have had SEVERAL users report the problem.

JCitizen
JCitizen

I had problems with wireless connection yesterday almost a full week after the update. This was a router problem though; I'm pretty sure because, it went away after I reset the clock on the gateway device.

wesley.chin
wesley.chin

personally I have not experienced it, but one of my users has reported it.

Lyricster
Lyricster

I was able to resolve the IE error message buy following some of the other posts in this category and disabling some of the add-on's mentioned. I also discovered that the reason neither IE or Firefox would connect to the Internet was because somehow my Norton 360 firewall rules changed to dis-allow both applications to access the Internet. One I resolved this, everything started working the way it was supposed to. Thanks to everyone who has posted on this subject...!

yellow911
yellow911

i have had a similar thing occur with firefox, after patching. it has only happened twice, but i have never had a problem with f/fox prior to downing that patch. HOWEVER, the same could not be said for the w.g.a. d/load. i have never d/l'ed that one, but my wife, who runs an on-line travel agency DID..( after i told her not too, of course)...it simply FRIED her o.s., error message after error message, on EVERY app. i have since been informed that the wga is only a BETA, anyway....once again, our friends at redmond appear to be using their own customers as guinea-pigs....this has caused untold hours of work for me, clean install, re-load all her apps, find missing files...oh, gawd, i could go on, but need i...?...you all KNOW what i'm talking about, right?...i have ordered kubuntu gibbon, and if i can get it to function properly, it's good-bye m.$. forever....no matter whether you write a new kernel, or give out belly-dancer's with every copy...

gmrad
gmrad

I had the same problem on my two computers with XP home (IE6) and pro (IE7) and solved it by installing Firefox on both of them. I am sure there are thousands of users in whole world that made the same pace.

dennis-r123
dennis-r123

I have had issues with Win2K IE6SP1 with the browser crashing.

TonytheTiger
TonytheTiger

Clicking the link to the workaround on Microsoft's site also triggered the error here.

Ethical_Loner
Ethical_Loner

the first one out of the chute with a response to just about anything PC related is some freakizoid who wants to carry on the kiddiewar of MAC vs PC ? You're entitled to your opinion but unless your opinion is of some value to others - just SHUT UP!

Lyricster
Lyricster

So far I amonly having issues with IE and Firefox... all other apps seem to be working fine but still wondering why this started about the same time as the download from Microshaft...? I can't find the IR error but when I googled it, I received a ad to download a couple of registry cleaners. I think it's time for a complete backup just in case...

JCitizen
JCitizen

as soon as I get the money to order a Live CD so I can try Linux I will be on the road to open source software. I refuse to download the files because I don't trust the checksum security of doing that method.