After Hours

Verdict: All 11.6 million units of XBox 360 faulty


Finally, it is official: Microsoft has admitted that all of the 11.6 million faulty XBox 360s sold over the last 19 months, are, erm, faulty.

According to Microsoft, every single one of these consoles suffer from a fundamental design flaw that could lead to the machine failing. The afflicted affected simply call it the "three flashing red lights."

Rather than doing a general recall or an exchange, Microsoft will be extending the warranty coverage from the current one year to three years to compensate instead. Under this new warranty, Microsoft says it will pay repair and cover shipping costs for any machine that suffers from this problem for up to three years after the purchase date.

Robbie Bach, president of Microsoft's entertainment and devices division elaborates:

We've had to do a lot of investigation work and testing to understand it's a combination of things, not one error.

Bach blamed the problem on Microsoft's own hardware design rather than its suppliers.

All two million units of the XBox 360s in stock will also be upgraded to circumvent the flaw.

You can read more on this from The Australian.

Alternatively, you can check out what TechRepublican Shawn Morton has to say about his experiences in Microsoft extends Xbox 360 warranty... just in time.

Do share your XBox 360 experience here also.

About

Paul Mah is a writer and blogger who lives in Singapore, where he has worked for a number of years in various capacities within the IT industry. Paul enjoys tinkering with tech gadgets, smartphones, and networking devices.

20 comments
Nismor400
Nismor400

I've had 2 and both went faulty, My son is on his second and I have a friend that had one develop the RROD after 3 weeks. In fact I would say that 90% of people I know with a 360 have had faults. I don't understand how Microsoft have got away with continuing production, if this were a car or anything else it would have been taken off the market untill the fault was proven to be fixed! Oh when they exchange/repair your 360 they give you 1 months xbox live membership for free... that is worth less than a fiver... show's what they think of their customers!

saintjasin
saintjasin

yea...we were all beta testers, thats my personal opinion...

cpili
cpili

It was wondering if there is a sticker somewhere on the 360 that shows what lot number or production run it was a part of? I would think that armed with this knowledge, a person could try and be proactive and send their console back before it encounters a problem.

kmerchant
kmerchant

Our Xbox 360 died after 11 months. Customer service was good, very little tech support time needed on the phone. They had fixed the unit and sent it back to me within 2 weeks. No cost to me.

rsperrazza
rsperrazza

It happened to my 360. I called, they sent me a box, I sent it in and I received a new one withing 2 weeks. It was painless. The question now is, have they fixed it well enough so this won't happen again? I guess the 3 year warranty is there way of saying, "We hope so".

tech
tech

I have one of the first ones and I have never had a problem.

wwicks
wwicks

Why would you expect their hardware to be any better than their software?

Hurell.Lyons
Hurell.Lyons

Because Sony has never had hardware issues. if you bought you console from a place like BestBuy and purchased the REPLACEMENT plan then it doesn't matter. That being said I'm bringing my 360 back (I get the ring ring of death once a week but I quick reboot resolves it) so I can pay the extra 80 bux and but an Xbox Elite.

unhappyuser
unhappyuser

Did anyone not expect this - bad hardware from a company that produces shoddy software? EMD

paulmah
paulmah

Share your Xbox 360 experience with us

w2ktechman
w2ktechman

you would need a problem to bring to the table. This may work for you, I havent tried on mine yet. But... I got one for christmas, the drive (dvd) often just stops working if the game is in it when it is turned on. Randomly after 20 minutes to 1 hour it will pop up with "cannot read disk" funny how a reboot will fix this problem, so will opening the drive bay and closing it. Just tell them that you are having disk issues such as this, and they should take the unit back and fix it properly (and replace your dvd drive).

Womble
Womble

the practice that M$ seems to have taken is to extend the warranty for 3 years, then replace on failure. I think they are assuming that any hardware older than 3 years is throwaway. It is still a lot cheaper than a total recall. Think about it, they quoted $140 for shipping and repair to someone. For 11.6 million units, that is $1.6 Billion (US). As there is no safety hazard (except if you hurt someone by throwing it in frustration)they will pocket the extra $600 million

kydiwl
kydiwl

I am looking to buy one soon. Are the consoles currently in stock ok to buy? It seems like this has been going on long enough that they would have the current production run fixed. Are new (purchased within the last few weeks) still susceptible to this affliction?

Vette95
Vette95

I received mine in February of 2006 and have not had any problems related to the red ring of lights. Once in a while I will experience a game freeze when playing certain games, but it does not result in the red ring of death, other games play without any problems.

brian.mills
brian.mills

I knew there was a reason I hadn't bought one yet. I just hope they have the problem fixed before the Halo 3 Edition 360 ships in September.

JoeAv
JoeAv

Doesn?t anybody think besides myself that Microsoft should upgrade all of the customers who had to deal with a repair to the "elite" model. All the angst this company continues to cause in people's lives. I think that is least they can do. Solve the problems at home first before looking overseas Bill. These machines are expensive, even if you don't think so. One further thought: Isn't about market share all the time.

fjp
fjp

This is only what I've read, as I don't have an Xbox (I may buy a Wii) but it sounds reasonable. The lights are to indicate overheating, and this is because the secondary cooling fan isn't cutting in soon enough. If you put a blanket or dry towel over the box and let it warm up some more, the fan cuts in and the lights go out! You need to take the blanket off at this point, of course...

naebeth
naebeth

I had an XBox360 for the christmas they launched and it broke quite soon after with an internal system error. Microsoft replaced it fairly quickly with a model that looked exactly the same, except it had a different disk drive, which has worked ever since. Should i expect it to break soon?

mhbowman
mhbowman

that they did something for their customers. A friend of mine, had this issue and was told he'd have to ship and pay for the repairs which was about $140. He didn't want to do it. After calling a dozen plus times, posting videos on youtube showing the "ring of death" he still got no satisfaction. Ready to admit defeat he called back, and they said they were going to pay for it. He was the first I'd heard of but shortly after a few others that I know were sent refund checks. That's the beauty of the internet. You get enough people slamming your product/service, it's going to have an effect even for a company as big as M$.

TonytheTiger
TonytheTiger

I think they should replace the units having the defect [b]whether or not the symptoms of that defect are apparent to the consumer.[/b] There should be no time limit on recovery due to defective materials or workmanship.

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