Innovation

Verizon notice causes confusion among customers

Notices sent by Verizon wireless confused several customers into believing that that company was about to share customer data with third-party firms. However, later clarification stated that this was not the case.

Notices sent by Verizon Wireless confused several customers into believing that that company was about to share customer data with third-party firms. However, later clarification stated that this was not the case.

A copy of the notice, accessible at CrunchGear, stated that Verizon would be sharing certain customer data with its affiliate services, a statement that seemed to go against the FCC guidelines (TechDirt) that specifies telecoms shouldn't release information to third parties without explicit consent from the customer.

Later, the Verizon spokesman clarified that (AP):

It is that kind of sharing — which could help Verizon Communications and Verizon Wireless send a single bill to joint customers or offer existing customers discounts for added services — that the notice addresses. "It doesn't mean we're providing data to third-party advertisers, and it would be illegal to do so."

However, the notice was sufficient enough to invite a deluge of diatribe from customers who thought that Verizon was misusing their call data.

What is your opinion about the opt-out feature that is being used by many companies that assume consumer acceptance to data sharing?

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