I need to update our servers. I have 20 PCs to deploy. My boss wants me to deploy a new VPN. I have to prepare for Windows Vista.
Stop with the excuses! I've never worked on a help desk that
wasn't overworked, overstressed and underpaid. But that doesn't mean you canignore the customer—your end users.
Too often, IT organizations fail to adequately communicate
with their end users. This lack of interaction can lead to confusion,
suspicion, and even conflict. You can often avoid customer dissatisfaction and
resentment by effectively and regularly communicating effectively and regularly
In this 5-minute podcast, I explain why there is no substitute
for good communication and offer a little advice for using three commoncommunication methods: e-mail, voice mail, and face-to-face contacts.
Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.