Don't be lazy: Communicate with your end users

I need to update our servers. I have 20 PCs to deploy. My boss wants me to deploy a new VPN. I have to prepare for Windows Vista.

Stop with the excuses! I've never worked on a help desk that

wasn't overworked, overstressed and underpaid. But that doesn't mean you can

ignore the customer—your end users.

Too often, IT organizations fail to adequately communicate

with their end users. This lack of interaction can lead to confusion,

suspicion, and even conflict. You can often avoid customer dissatisfaction and

resentment by effectively and regularly communicating effectively and regularly

with your end users.

In this 5-minute podcast, I explain why there is no substitute

for good communication and offer a little advice for using three common

communication methods: e-mail, voice mail, and face-to-face contacts.


Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop supp...

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