Last week, I asked you why [Ctrl]+Z might stop working. Now, most of us now about this shortcut and some of us live by it! It's the shortcut for Undo; it cancels previous actions. But, what happens if it suddenly stops working?
Damiross was the first to respond with a helpful reminder: [Ctrl]+Z won't do anything if there's nothing to undo! Wyrmlord tried next with some good suggestions. I think changing the keyboard layout is a remote possibility. I've yet to run into a hijacked shortcut, but it's possible.
Gordon Or-8 was the first to mention the possibility that someone had accidentally usurped the shortcut by assigning those keys to a macro. This is where I'd start. To reassign the macro that's usurped [Ctrl]+Z, do the following:
- Click the File tab and choose Options (under Help). In Office 2007, click the Office button and then application Options (this can happen in any of the Office applications).
- Click Customize Ribbon.
- Below the Categories list, click the Customize button, to the right of the Keyboard Shortcuts option.
- In the Categories list, select Macros.
- Highlight each macro in the Macros list until you find the culprit (the keyboard shortcut will appear in the Current Keys control.
- When you find the macro, assign a new shortcut.
If necessary, you can reclaim [Ctrl]+Z. Repeat steps 1 through 3 above, and then, do the following:
- In the Categories list, select Commands Not In the Ribbon.
- In the Commands list, choose EditUndo.
- Click inside the Press New Shortcut Key control and press [Ctrl]+Z.
- Click Assign and then Close.
- Click OK.
Susan Sales Harkins is an IT consultant, specializing in desktop solutions. Previously, she was editor in chief for The Cobb Group, the world's largest publisher of technical journals.