Software

Diagnose problems in Word 2007 with Microsoft Office Diagnostics

If Word 2007 is dragging or even crashing already, you can do some diagnostics. Microsoft Office Diagnostics will check your computer for a variety of problems, including disk errors, updates, and incompatibility issues.

Remember how well Office 2007 ran after your first installed it? If your computer is crashing or simply sluggish, it's probably time to run Microsoft Office Diagnostics. Microsoft Office Diagnostics is a series of diagnostic tests that can help determine what is wrong and guide you in repair.

To begin the diagnostics process, connect to the Internet and, if possible, close all other programs. Be sure you have the Microsoft Office installation disk on hand -- or ensure you have access to the network share that contains the Office installation -- as the program may need it to repair certain problems. To start the Microsoft Office Diagnostics program, follow these steps:

  1. Click the Office button.
  2. Click the Word Options button.
  3. Click Resources.
  4. Click the Diagnose button.
  5. Click Continue, and then click Run Diagnostics.

The diagnostics tests include checks for disk errors logged by the Windows systems event log or by the disk itself (if it is equipped with the Self-Monitoring, Analysis and Report Technology, or SMART, feature). Office also checks your laptop for desktop RAM and installations of incompatible versions of Outlook.

The SetUp Diagnostics is the longest portion of the test, taking 15 minutes or more. It checks for corrupted files and registry settings in the Office 2007 system installation, and then it repairs some problems directly and gives recommendations on how to solve others. (The SetUp Diagnostics is similar to the Detect and Repair feature in previous versions of Word.)

If Automatic Update is on, Microsoft Office Diagnostics will also check whether your computer is up to date with installed free service packs from Microsoft. Finally, it will check for data on previous crashes that have occurred on your system to find out if any other solutions are available.

If Word has crashed so badly that it will not restart, you can still run the diagnostics program by following these steps:

  1. In Windows, click the Start button.
  2. Point to All Programs, then point to Microsoft Office, and then Microsoft Office Tools.
  3. Click Microsoft Office Diagnostics.

Note: This tip applies to Word 2007, Excel 2007, and Access 2007.

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14 comments
amodkshukla
amodkshukla

I have problem while saving the document with MS Word 2007 on windows Vista platform. earlier it was OK but off late word refuses to save any document after creation/editing. IT ACTUALLY GENERATES NO RESPONSE WHATSOEVER. I tried to einstall the software but problem stays. Need help.

mmzebra98
mmzebra98

Getting an error trying to pull up a word attachment out of Yahoo.com. Program send error flashes. I am told it might me a registry error.

pratap sikdar2009
pratap sikdar2009

Can anyone please help me to resolve the following issue: When I open little large word doc. for say with pages ranging from 30 to 70, all the content of the word go for a toss, the doc. looks crazy, tables turns into text with bizarre bullets. Images under footer disappear, and top of that, if i close the doc and try to reopen it goes crazy and shows different no. of pages. The same word doc with 50 pages display 100 pages, sometimes 90 pages. Could you please help.

roger7777
roger7777

I was typing in word 2007 and something must have corrupted not only the document but the whole program because I keep getting the message "word is not responding" which requires me to restart and shut down over and over. Occassionally I'll get back to document, and it seems alright. But then moments later I get the "not responding" message, which means I have to shut down again.

hottie334
hottie334

I love the first sentence: "Remember how well Office 2007 ran after your first installed it?" Yes, i do remember, it was slow, now its even slower. I will give you this: it does crash less- twice a day. all this on a laptop that is 1 year old. and diagnostics checks for old versions of outlook? GREAT. I think i left that old version on here, even though office tells you you cannot have both. Who else here thinks that office 2007 sucks?? Id rather get kicked in the groin then use this crappy product.

mwelch
mwelch

I have a few users that their Excel 2007 application freezes and then kicks them out without having any data saved. It also will delay in opening and will open a blank book first, then you have to click in that book and the original book trying to open will appear. Any suggestions?? I have ran the diagnostics and detect/repair on office suite. Nothing comes up as being wrong.

season
season

When printing an envelope through the tools menu, the address prints out in odd characters. However, the letter itself prints fine. Any suggestions?

bsperlazzo
bsperlazzo

You wrote: To start the Microsoft Office Diagnostics program, follow these steps: 1. Click the Office button. 2. Click the Word Options button. 3. Click Resources. 4. Click the Diagnose button. 5. Click Continue, and then click Run Diagnostics. My response: What "Office button"??? What "Word Options button"??? Shouldn't you be telling me where to find these things before telling me to do them?!

jcspotts
jcspotts

I started reading this with great interest since I have occasional problems with office. I got stumped very quickly. Step one says "Click the Office button." What button is that? I don't have such a thing on my desktop, or anywhere else that I know of.

NickNielsen
NickNielsen

You are attempting to run Office on an incompatible Operating System! Please install Microsoft Windows. :^0 Edit: tags

dpbrick
dpbrick

I have exactly the same problem. I deleted the Word Data store per this article: http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B921541. When I restarted Word, everything seemed okay again. Then I started having the same problems again. This time I ran Word Diagnostics. It located a problem, but when I clicked on the "Continue" button, the web page it tried to take me to on microsoft.com was not found! The problem was found under the first section of the diagnostics: "Check for known solutions."

PurpleSkys
PurpleSkys

is the ribbon feature (I know it can be "fixed" with an add on/snap in) but i'm required to learn how to use it at my college, once done school, i'll adjust my office here at home and hope that i can adjust it in my next place of employment :)

tim.mcgovern
tim.mcgovern

If the author actually knew what she was talking about she would know that if Office is installed properly that the diagnostic function under 2007 runs automatically as a service under administration tools>service. And if you don't clear off the installation files that 2007 copies to the hard drive then you don't need the disk because the diagnostic running as a service will automatically fix it without user intervention. Also two new items specifically for MS 2007 diagnostics is added under administration tools>event viewer that anyone can review for errors and current stat. I support hundreds of 2007 installations on users desktop and have seen the service repair several dozens errors without the users ever knowing it. In my case we use only the 2007 pro. fwiw

MTCMPTRGUY
MTCMPTRGUY

The office button is located in the upper left hand corner of all Office 2007 applications.

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