Several of your users have called in the last few days with the same question. A company you do business with has changed its name and they have several Outlook contacts from this company. Will they really have to manually update the company name for each contact? What would you do?
Last week we asked:
Excel's Hidden feature isn't working correctly, how would you respond to this user? Well, there's no tricking you guys. It was an easy one, if you're familiar with the feature. GBentley answered correctly. The feature is working correctly; the user just misunderstands its purpose. This feature hides the formula in the Formula bar, but the results of the formula are still visible in the sheet. That's exactly how the feature works!
Susan Sales Harkins is an IT consultant, specializing in desktop solutions. Previously, she was editor in chief for The Cobb Group, the world's largest publisher of technical journals.