A Word user needs to create and print a number of index cards. This challenge actually has two problems: creating the cards in Word and then printing them. The solution is easier than you might realize! How do you help this user?
But, before you actually walk this user through a solution, there's something you ought to check first. What is it?
Susan Sales Harkins is an IT consultant, specializing in desktop solutions. Previously, she was editor in chief for The Cobb Group, the world's largest publisher of technical journals.