Software

Office poll: Support personnel - how much of your time is spent helping Office users?

If you're a support tech, take this week's poll and let us know how much of your time is tied up with Microsoft Office issues.

About

Susan Sales Harkins is an IT consultant, specializing in desktop solutions. Previously, she was editor in chief for The Cobb Group, the world's largest publisher of technical journals.

3 comments
Slayer_
Slayer_

Its bad but our computer support people don't know computers. They keep bother us developers to fix things. Our IT department is almost as bad, us Dev's seem to have to solve most IT problems too.

candzgramma
candzgramma

I'm no longer working, but the last job I had, I spent about 30% of my time teaching the new kids how to use the software as well as how to do the job. Although each person had to pass a test using the software, not many of them could use the advanced functions to make the job easier and more efficient.

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