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Microsoft Office

Office challenge: Why doesn't [Ctrl]+z work anymore?

November 23, 2011, 12:35 AM PST

Takeaway: This week, test your general Office skills by discovering why a user’s [Ctrl]+z shortcut no longer cancels the last action.

A user calls in a panic-she uses [Ctrl]+z all the time and suddenly, it’s not working! Instead of cancelling her last action, nothing happens. What terrible gremlin has been at work in this user’s system and more importantly, can you restore [Ctrl]+z’s default behavior?

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About Susan Harkins

Susan Sales Harkins is an IT consultant, specializing in desktop solutions. Previously, she was editor in chief for The Cobb Group, the world's largest publisher of technical journals.

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3 Votes

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A save?

damiross@... 23rd Nov 2011

Wast the document saved? If so then ctrl-z doesn't undo anything until something s done after the save. In other words: save clears out the undo list.

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3 Votes

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Ctrl+Z

Gordon Or-8 29th Nov 2011

Perhaps the user (or creator of the spreadsheet) has, unwittingly, assigned a macro to the shortcut?

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0 Votes

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MCSD

zimmerwoman 1st Dec 2011

That's the Microsoft Critical Situation Detection feature kicking in. The more time-senstive is submission of a report or document, the more Microsoft and the Help desk want me to shut everything down and reboot. It takes a full 10 minutes for my computer to reboot and the more times I get that answer during the same day. Either that or they offer to run right up and reimage my hard-drive. I am sure the systems staff loaded tons of software that protects the organization from me, but that doesn't make it any less frustrating.

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0 Votes

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Removing the macro shortcut key...

spiras 29th Nov 2011

is accomplished by going to Developer tab in the Ribbon, clicking "Macros" in the Code group, selecting the respective macro and clicking "Options...".

How exactly will you give me a hundred points?? happy

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100 Points

champagnetraining@... Updated - 29th Nov 2011

You can add a keyboard short cut by accessing the Keyboard shortcuts dialog box under the developer tab and highlight the macro. In the dialog box, under Categories, select the named Macro. Then underneath in the "Press new Keyboard shortcut:" box press the keys you want the shortcut key to be, such as Shift+Ctrl+Z, then click Assign. Check to make sure you haven't already assigned the shortcut key to another function by looking through the "Current keys:" list. Also, you can assign the keyboar shortcut to other templates besides Normal, if you want to customize another template like a letter.

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