Disaster Recovery optimize

Review: MozyPro Online Backup

Automated offsite backups, such as those powered by Mozy Pro, help ensure critical business data is stored safely in a second location

Data backups rank among the most important of technology operations. Automated offsite backups, such as those powered by Mozy Pro, help ensure critical business data - including documents, spreadsheets, email, databases and financial information - is stored safely in a second location without the need for a staff member to manually rotate tapes, external hard disks or other media off site. MozyPro adds e-mail alerts, a thorough reporting dashboard, and more to the mix, all at a reasonable price.

Specifications

  • Product: MozyPro Online Backup
  • Supported Operating Systems: Windows 7, Server 2008, Vista, XP, 2003 & 2000 (desktop and server); Macintosh OS X 10.6, 10.5 and 10.4 (desktop and server)
  • Security: Local data is encrypted using military-grade encryption prior to offsite upload; data transfers occur via 128-bit encrypted SSL connections.
  • File Support: MozyPro supports backing up locked files, SQL and Exchange databases and network drives.
  • Price: Desktop Licenses: $3.95 + $0.50/GB per month; Server Licenses: $6.95 + $0.50/GB per month
  • More Info: MozyPro Online Backup
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Who's it for?

MozyPro capably supports small businesses needing to automate the back up of critical data off site. The product's support for Windows and Mac clients and servers, including Microsoft Exchange, Microsoft SQL, locked files and other critical system data, helps ensure MozyPro meets the needs of small commercial and nonprofit organizations.

What problem does it solve?

An automated, schedulable offsite backup solution eliminates the need for office staff to remember to monitor backup routines and rotate tapes and disks to fire safes or other locations. Such manual processes require human interaction, which is prone to forgetfulness and failure. In offices where no offsite backup solution exists, MozyPro helps ensure critical business information is stored in a safe second location. Should a flood, fire or other disaster impact the original location, the backed up data can be used to restore operations.

Standout features

  • Secure Offsite Storage: Military grade 256-bit AES encryption secures data to be backed up on client desktops, laptops and servers before the data is transferred off site for back up. Alternatively, users can choose 448-bit Blowfish encryption instead. During the file transfer process, MozyPro leverages 128-bit SSL connections to further protect the data. Once stored on Mozy's servers, data is protected thanks to SAS 70- and ISO 27001-certified data centers boasting secure perimeter facilities requiring dual biometric- and card-based authentication for entry.
  • Low Cost: Mozy's pay-as-you-go pricing structure ensures organizations pay for only the offsite storage they require. No annual contracts are required, and Mozy's minimal monthly service charges ($4.95/desktop and $6.95/server) and low storage costs (fifty cents per gigabyte per month) make it affordable for even cost conscious businesses.
  • Locked File Support: MozyPro leverages volume shadow services to access and back up open and locked files. As a result, organizations gain assurance that files regularly kept open during backup operations, including even Outlook PST files and other documents, spreadsheets and other data, are safely backed up offsite.
  • Server Compatible: One critical difference between MozyHome and MozyPro is the latter's support for Windows and Mac servers. In addition to backing up SQL and Exchange data, MozyPro also backs up data from networked drives.

What's wrong?

  • Restores Can Take Days: Unlike image or localized backups, offsite backups require downloading backed up data as part of the recovery process. In environments in which dozens or hundreds of gigabytes are backed up off site, the data recovery process can literally consume days. While local backups don't suffer the need to download backed up data via the Internet, local backups don't always exist, as they too are sometimes destroyed as part of the same catastrophe that necessitates the need for recovery in the first place. For recoveries of large amounts of data, users can order DVDs direct from Mozy, but a few business days are usually still required to produce and physically receive the recovery DVD.
  • Support Improving: Mozy's support is getting better, which is good. Attempts to reach a live person proved problematic in the past, but Mozy now offers Pro clients 24x7 telephone support and live technical support chat options during regular business hours.
  • No Linux Support: MozyPro versions are not available for Linux servers or client systems.

Competitive products

Bottom line for business

Small business administrators needing to automate the back up of critical server and workstation data offsite can rely upon MozyPro to deliver a secure, reliable and inexpensive solution. Reporting tools offer the ability to configure customized alerts, thereby ensuring a minimum of maintenance is required to manage critical data backup operations.

User rating

Have you encountered or used MozyPro Online Backup? If so, what do you think? Rate your experience and compare the results to what other TechRepublic members think. Give your own personal review in the TechRepublic Community Forums or let us know if you think we left anything out in our review.

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About

Erik Eckel owns and operates two technology companies. As a managing partner with Louisville Geek, he works daily as an IT consultant to assist small businesses in overcoming technology challenges and maximizing IT investments. He is also president o...

16 comments
teedeedet
teedeedet

I subscribe to online back up because I have a lot of important files that I need to back up and access almost everytime. I use iozeta.com for my back up with the Livedrive to better support all my files. Very much affordable and reliable.

simplifi
simplifi

I have been setting up MozyPro for clients for a couple of years. A few months ago while checking to be sure data was available for restore I discovered most of my client's accounting system files had not been backed up in a long time. The worst part is Mozy's History log said backups were completing successfully. It may have been a problem with VSS (Volume Shadowcopy Service). Once VSS was fixed it started working again. Now, I discovered it is not working again. Same problem with MozyPro, but VSS is working. There are still a few VSS errors being logged, but it is working were it wasn't before. So, I don't blame Mozy for VSS problems--even though MozyPro relies on VSS to backup data, but to report successful backup jobs when they are not backing up all selected files is a major problem.

scott
scott

I use MoyPro for a second backup source. Although, I have not restored any files from it. Could someone in this group lend me a hand on setting up a restore strategy? Everything I research seem confusing.

C Ragsdale
C Ragsdale

I use Mozy Pro for my backups for a number of offsite users, our 2k3 server and also our 3 NAS devices. Although, thankfully, I haven't had to perform a full restoration, but as far as the backup process; setup was super easy, support has been adequate, and because it uses incremental backups, it's not a resource hog. As far as the restoration time, I have planned for the download lag by continuing to keep certain hyper-critical info such as AD structure, server restoration disks, etc... in an easily accesible off-site firesafe, so the restoration process can be expedited in the event of a catastrophe.

viralnexxus
viralnexxus

These are all great suggestions, but what about an opensource\free method of Remote Data Backup? I am curious about this one in particular, Zmanda.com

Mark W. Kaelin
Mark W. Kaelin

Do you use an online backup service? Which one? What do you like about it? What do you not like?

jsarra
jsarra

A BACKUP strategy, yes, but you hope you never need to restore. Could that be why you're confused?

acdc_fan
acdc_fan

Yes, we use zmanda cloud backup. It backs up our windows server and sql server. Not free, but not expensive either.

jsarra
jsarra

Remember, you're relying on these people to store your precious data in case of a catastrophe. Will they still be there next year and several years down the road? Do some research to find out who these people are. What is THEIR data backup plan? Do they have redundant data centers? Are they overseas? (Could be a consideration if you're a government contractor or your data is sensitive.) If the service is free, be especially wary. A word to the wise should be sufficient.

viralnexxus
viralnexxus

I use Adrive.com for just about anything or any type of file, from mp3s, docs, data, etc.. Pros: Lots of storage space (50GB) FREE! And I mean Free, as in NO spam or Installation either. Only requires a short & simple Registration to access. Has an option to make your files public\private if you want. The Upload Max File Size is also much larger than most other sites as well (500MB I believe). Cons: With most Online Backup Services charging monthly/annual fees for their services, adrive.com is a breath of fresh air being so cheap! (FREE) I use Dropbox to keep my Documents\Data in sync with my other PCs\Laptops\etc on my Network. (No More SneakerNet!) :P

sub
sub

I use Carbonite for my home office & currently backup over 600GB. Takes a long time to get it all up and/or bring it down but incrementally I have little updates so it works for me. Mainly have it in case my home/office burns down and at that point recovery speed won't be the issue as I can prioritize recovery of critical documents. I think current costs are around $50~/year for unlimited backup (cheaper if you do multi-year). I got in early on a multi-year plan for much cheaper.

rgoeken1
rgoeken1

Good Info in the article. I have used IDrive for years. I selected their product because of their "Continuous Backup" feature and IDrive is also reasonable priced. Had to use it once when system crashed due to a bad drive. No problems encountered during the restore.

jsarra
jsarra

...when I owned a computer services business. They were one of the first that I was aware of, and we partnered with them to sell their solution, so the cost was very reasonable for my business (i.e. free). Competitively, there were other solutions out there that were cheaper. One issue that we had with them was that backing up huge amounts of data (like RAW files) was problematic, and their solution didn't fit this niche very well. This was a few years ago and they may have solved the problem by now. Now that I no longer have the business, I use Mozy's home solution on two computers and am very happy with it.

jsarra
jsarra

Costco has it advertised for $49.95 for a two year subscription. Pros: unlimited storage, Cons: slow, software only recognizes the C: drive, ergo no network backups

MarkSpeevak
MarkSpeevak

Home use is free for 2 GIG and for unlimited, about 5.00/mo Also it is an incremental backup so subsequent backups take minutes if only a few files have changed With a password one can recover ones own files through the web although i have not tested this yet.

remotebackup
remotebackup

We had a single file-size limit of 3.5gb on our legacy version, but that is no longer the case. A few things that set us apart are: - over a decade of business-class online backup service - our two world-class, underground data centers for security and availability - redundant fiber-optic bandwidth for ultra-fast and reliable transfers. - free 24/7 phone support from our friendly U.S. techs - free trial, no credit card required (http://www.RDBU.com) We also have a great Backup Partner Program, free to join at http://a.RDBU.com.