IT Employment

Review: Track your bugs online with Bontq

Bontq is for any business that needs a bug tracking and project management application but does not have the internal resources, or budget, for a full-blown application suite.

For many companies, the necessity to track bugs is often superseded by a lack of resources or by budgetary reasons. One option for companies in that situation could be to use an online service for tracking bugs. One online service stands out with a few extra features that make it quite useful for those tracking the bugs and those reporting the bugs.

Bontq is an online solution that does both bug tracking as well as project management. But Bontq doesn't stop there. This online solution also offers a client application that helps users easily snap and submit screenshots to aid in the bug tracking process.

Requirements

  • Updated Web Browser (Firefox, Internet Explorer, Google Chrome)
  • Java 1.6
  • Cost:
    • $9.00/monthly = 3 users, 3 projects, unlimited storage, no desktop client
    • $19.00/monthly = 10 users, 10 projects, unlimited storage, desktop client
    • $39.00/monthly = 20 users, 40 projects, unlimited storage, desktop client
    • $99.00/monthly = 50 users, 100 projects, unlimited storage, desktop client
    • $149.00/monthly = unlimited users, unlimited projects, unlimited storage, desktop client
  • Additional vendor information

Who's it for?

Bontq is for any business that needs a bug tracking and project management application but does not have the internal resources, or budget, for a full-blown application suite. Bontq makes the process of tracking bugs and projects about as simple as it can be. So this tool can be successfully deployed and used by any level of user. With such an easy to use tool, any user can aid in the process of reporting bugs.

What problem does it solve?

The biggest problem Bontq solves is that it offers the ability for companies to have a very robust bug tracking solution with hardly any set up time and no backend hardware. Bontq will save your company money on the front end by not requiring any extra hardware or downtime for administrators.

Outstanding features

  • Client application to help users report bugs
  • Web interface allows the reporting of bugs from anywhere
  • Global activity viewing from dashboard
  • Testing area for bug reports, feature requests, test cases, and more
  • Custom priorities and labels
  • Email notifications
  • Unlimited number of companies can be set up
  • Robust reporting tools
  • Google docs integration
  • Basecamp and FogBugz import

What's wrong?

The biggest problem I came across, when using Bontq is the client application was created with Java. Because of this it was flaky and didn't run on all client machines. Anyone using Linux or even Mac will have a very hard time running the client application. Other than that, Bontq was an outstanding solution.

Competitive products

Bottom line for businesses

Let's face it, not every company can afford to relegate resources necessary for bug tracking. When this is the case, the only viable solution is an online tool and Bontq is one of the tops in this area.

User rating

Have you encountered or used Bontq? If so, what do you think? Rate your experience and compare the results to what other TechRepublic members think. Give your own personal review in the TechRepublic Community Forums or let us know if you think we left anything out in our review.

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About

Jack Wallen is an award-winning writer for TechRepublic and Linux.com. He’s an avid promoter of open source and the voice of The Android Expert. For more news about Jack Wallen, visit his website getjackd.net.

7 comments
geoff.schardein
geoff.schardein

What a very limited set of competing products, hardly a fair representation of the field two open source and one commercial.

Mark W. Kaelin
Mark W. Kaelin

What application do you use to track bugs and manage products?

Justin James
Justin James

In fact, it leaves out some of the most obvious ones, like Remedy (the commercial choice for help desks for ages now) and TFS, used by zillions of Microsoft developers. Indeed, in some ways, they aren't even "competing" products, because they are in a totally different class of their own. TFS' bug tracking is notable for its tight integration with source control and SharePoint, for example. BugZilla is regarded as an absolutely awful piece of junk, and is about as barebones as it gets. Mantis is good. J.Ja

Mark W. Kaelin
Mark W. Kaelin

So what applications do you recommend - don't leave us hanging. We'll work to get them reviewed so we can have a better comparison.

geoff.schardein
geoff.schardein

Hi Mark, For one, TestTrack Pro, full disclosure I work for Seapine the maker of TestTrack Pro so did not want to leave a plug just for it out of pure self interest, so I am biased. There are many other vendors and would be vendors of bug tracking. You can go to Wikipedia and get a less biased glimpse at bug tracking and issue tracking systems: http://en.wikipedia.org/wiki/Bug_tracking. While you have no doubt been given the assignment review the tool it adds credibility to your article to too give a more comprehensive comparison of competitors either directly in the article by comparing specifics of the tools/solutions or by taking advantage of other resource already present on the web. It takes a lot of effort to too truly compare tools and determine criteria on what will meet the challenges of a specific development effort. Do you limit it to simple bug tracking? What about collaboration? Email notification/support/threads? What about customer submittals and communication? Can the solution manage issue management and be tailored to make the specific needs or are you stuck with whatever the vendor decides is the best method and that's that? There are many questions that need to be addressed when considering solutions, so I like to see a little more detail on why the few systems were chosen for comparison when there are many more. I would suggest instead of picking a short list to include such a link to a list rather than saying here are the only 3 competitors. This raises your credibility bar and allows you to focus on the merits of the tool you are reviewing without muddying the water with a mere sampling open to objections such as mine. I hope this no longer leaves you hanging and that the link levels the playing field that I have tried to give an objective response as an industry insider, while yes I still did plug TestTrack Pro. ;-) -Geoff

geoff.schardein
geoff.schardein

Hi Mark, Yes there is a full 30 day evaluation version of TestTrack Pro as well as our other Application Lifecycle Management solutions. For your convenience here is the link for TestTrack Pro: http://www.seapine.com/testtrackpro_eval.php I encourage you to take a look around the site as bug tracking is just one facet of successful development. -Geoff

Mark W. Kaelin
Mark W. Kaelin

The idea behind the Product Spotlight Blog is that the reviews be concise overview of a product. We leave the benchmarking and roundup reviews to other sites within CBS Interactive (they have testing labs we don't have). As for plugging your company, that is perfectly fine. In fact, that is what TechRepublic is all about: IT Pros, working in the field day-to-day telling other IT Pros what tools work and what tools don't. Just be prepared to get challenged if your overstate your case. ;) I'll line up a contributor to review TestTrack Pro - I presume there is a trial download available?