Smartphones

Apps of the month (August 2011): Cisco Technical Support, Spiceworks, and more

In Scott Lowe's latest app roundup, he features five business-focused mobile applications: Cisco Technical Support, Spiceworks, Gantt Pro, Package Tracker Pro, and Invoice2go Lite.

Spiceworks (available for iOS and Android)

Spiceworks is a free and very popular IT management tool that provides help desk, inventory, and monitoring capabilities to IT shops. As an ad supported, community-focused tool, Spiceworks fits a niche for many IT departments.

The Spiceworks mobile app is available for iOS and Android-based devices, so you can easily take IT support and management on the road.  With this tool, you can manage help desk tickets, keep an eye on hardware and software assets, and maintain contact with the Spiceworks user community.

In Figure C, you see a list of open help desk tickets that need attention. Right from the app, you can work with these tickets. In Figure D, get a look at the inventory groups that are available. You can drill down from these to get more details. Finally, in Figure E, you can see the Android version of the app. Figure C

A list of help desk tickets
Figure D

Spiceworks inventory groups
Figure E

A look at the Android Spiceworks app
Read about the Gantt Pro app.

About

Since 1994, Scott Lowe has been providing technology solutions to a variety of organizations. After spending 10 years in multiple CIO roles, Scott is now an independent consultant, blogger, author, owner of The 1610 Group, and a Senior IT Executive w...

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