Dollar costs and dollar savings are the common denominators used by business professionals in making technology decisions. Yet they're one of the measures least offered by IT professionals in presenting the benefits of a process improvement. This in-depth article by Rich Schiesser explores ways that IT managers can use meaningful business metrics to win executive support for technology spending.
Toni Bowers is Managing Editor of TechRepublic and is the award-winning blogger of the Career Management blog. She has edited newsletters, books, and web sites pertaining to software, IT career, and IT management issues.