iPhone

iPhone support in the enterprise - Is it ready?

The iPhone has enjoyed tremendous support from consumers thanks to its innovative design and ease of use. However, concerns regarding its credibility in the enterprise have been present from the get-go. Are these concerns based in fact? Can the iPhone stand up to Windows Mobile or Blackberry devices? Scott Lowe explains.

The iPhone has been out for quite some time now and even has a major update under its belt with the iPhone 3G and version 2.x of the iPhone software.  Upon the initial release of the iPhone, many in IT were skeptical of this device's enterprise credibility due to its inability to easily and seamless synchronize with enterprise mail systems - most notably, Microsoft Exchange.  Sure, the original iPhone supported POP3 and IMAP, but these mail exchange protocols are often disabled in the enterprise due to security and information management concerns.  As such, a mobile email device must be able to support native - and common - communications mechanisms such as ActiveSync.  Obviously, BlackBerry devices also fit this need very well.

For quite some time, users of Windows Mobile-based devices have enjoyed the benefits of ActiveSync and have also had 3rd party integration options from which to choose, such as Good Messaging.  Users of messaging devices running other operating systems, including Palm OS, could also choose to use Good Messaging as an excellent way to provide a fully integrated mobile device/Exchange experience with full bidirectional synchronization provided for mail, contacts and calendar items.  Good supports both Exchange and Lotus Notes, making it an excellent choice for users of both enterprise platforms.  I'm going to focus the rest of this post on Exchange since I don't know a lot about Lotus Notes.

As of November 20, 2008, Good Messaging indicated that their software would not be supported on the iPhone due to significant limitations in the iPhone SDK.  That fact alone will prevent iPhones from making their way into some organizations that have standardized on the Good platform.

With the iPhone 3G and version 2.0 of the iPhone software, Apple has licensed ActiveSync from Microsoft and implemented it on their platform.  However, the overall email and calendaring experience - the primary reason that many people move to a device like this - is far from complete and will prove to be wholly inadequate for hardcore mobile users that have become accustomed to a complete experience under Windows Mobile.  With frustrations related to the inability to invite participants to a meeting to incomplete folder management to no support for flagging and unflagging messages, the iPhone email/calendaring experience is still miles behind Windows Mobile.   These shortcomings are well documented and have been written about by others, so I won't rehash it all here.

On the plus side, what does work well on the iPhone works beautifully.  HTML-based messages render absolutely spot-on and it's easy to set up multiple accounts; for example, I sync both my Exchange mailbox as well as my personal email account (IMAP).

So, the question is this: Is the iPhone enterprise-ready?  It really depends.  If you need just a simple device on which you can read and reply to messages (and you can learn to live without a physical keyboard) and you simply want to be reminded of upcoming appointments, the iPhone is a fine device.  If you need the deeper integration features, sticking with Windows Mobile is your best bet until Apple properly implements some seriously lagging features.

Personally, even though I lament some of the missing features, including the ability to invite people to a meeting, I've switched to the iPhone.  I've used a number of Treos (and performed one horrendous experiment with the Tilt) - both Palm OS and Windows Mobile-based - and have used both ActiveSync and Good Messaging, and can say with complete sincerity that, if Apple wants this device to be a serious contender, they simply have to fix these issues.  However, the iPhone does bring with it a whole host of other features that, for me, make it a compelling choice.  I work from pretty much everywhere and don't always have a laptop with me, but can more easily do some things - shop at Amazon, for example - that I would ever be able to do with a Windows Mobile-based device.  Further, although there are large-screen Windows Mobile devices, one can't look at an iPhone and not be impressed with the screen size, clarity and responsiveness.

Until then, I keep my laptop a little closer than I used to, and keep my USB 3G adapter in my bag, just in case I need to do something from afar that I can't do on my iPhone.

Oh, yeah - if anyone out there knows how to make the iPhone sync multiple folders rather than just the contents of the Inbox, leave a comment.  I make really heavy use of server-side rules for email management.  Under Windows Mobile, it's possible to choose which folders to sync and they do so using Push.  So far, I haven't figured out how to do that on the iPhone.

————————————————————————————————————— Have a topic idea or question you’d like me to address or answer in a future post?  Email me directly right here at trfeedback@slowe.com.

About

Since 1994, Scott Lowe has been providing technology solutions to a variety of organizations. After spending 10 years in multiple CIO roles, Scott is now an independent consultant, blogger, author, owner of The 1610 Group, and a Senior IT Executive w...

6 comments
jeremyoakey
jeremyoakey

I have been able to get messages from Folders just by selecting them, giving the Exchange server a chance to respond and then selecting the folder again. It isn't as good as folder selection on Windows Mobile and it doesn't give an indication when new messages arrive into those Folders (neither did WM6) but it has worked adequately for me in a pinch when I needed something from one of those folders on my iPhone.

Scott Lowe
Scott Lowe

I am also able to get new mail into folders via this method. I'm seriously hoping that Apple adds more Windows Mobile-like mail/folder sync support to the iPhone in the very near future.

JoshtheGeek
JoshtheGeek

The reasons it's a "compelling choice" are the ability to shop at Amazon and a larger than most screen? In the business world, particularly during an economic downturn, those don't justify the lack of back end integration or expense. Primarily, how do those factors increase productivity (unless your job is to surf the web) or benefit the bottom line? "I work from pretty much everywhere and don???t always have a laptop with me, but can more easily do some things - shop at Amazon, for example - that (sic) I would ever be able to do with a Windows Mobile-based device. Further, although there are large-screen Windows Mobile devices, one can???t look at an iPhone and not be impressed with the screen size, clarity and responsiveness." One thing the iPhone does make easier, draining your bank account. With one-click purchases through the App Store and the aforementioned ability to shop Amazon (et al), if you want to spend money the iPhone is right for you. I've used an iPhone 3G for three months now and have had to replace it already due to a shattered screen (fell from shirt pocket when bending over, less than 3 feet onto a concrete floor). We also have Treos and Blackberries in use and in the last five years have only had to replace one due to physical damage. They can take a beating. The iPhone is much more delicate. To top it off, neither AT&T nor Apple offer an accidental damage protection plan for the iPhone, but AT&T does offer coverage for accidental damage to Treos and Blackberries.

Scott Lowe
Scott Lowe

We've had better luck with the iPhone so far than our Treos! We've had two dropped Treos and two dropped iPhones recently. BOTH Treos screens cracked, but both iPhones - 3G models - survived unscathed. People tie the App Store to their personal credit cards... apps are not covered by the college. I really resisted the iPhone and, as I stated, still have some reservations. As a hardcore Treo lover, it was tough to try out, but I wanted to REALLY give it a workout with an open mind. I can definitely see why it's popular, but can also see where it can be less than stellar. Scott

Scott Lowe
Scott Lowe

The Amazon example was not exactly the best, I will definitely admit. I do happen to like the larger screen size when it comes to reading mail and managing servers when I need to do so from my handheld. It's much preferable to the much smaller screen on Treos and makes the work a lot easier - for me at least. When I wrote this piece, I had just finished buying some books -- for work -- from Amazon using the Amazon iPhone app and really liked it, so it stuck in my head.

paul07
paul07

I don't think the contents of the folders are pushed, but it should sync when you access them.

Editor's Picks