Soft skills in high demand in a high-tech world

It's easy to learn the hard skills. But soft skills take practice. Here are five soft skills that are extremely important.

Paradoxically, it's easy to learn the hard skills. Need to learn about VMware so that you can virtualize your environment? Pick up a book. Go to some classes. Play with it in your lab. Sure, it will take some time to master the topic, but there are numerous defined learning paths at your disposal.

The soft skills? Not so much. These take practice and, in some cases, a well-rounded education.

Here are five soft skills that I consider of prime importance. Add your own in the comments.

1. Ability to communicate professionally

An inability -- or, worse, an unwillingness -- to attempt to communicate professionally is a personal pet peeve of mine. I'm not asking for perfection, but I do expect communication within the IT group and communication that flows outside the group to be mindful of the audience and to be free of, well, junk. An example of unprofessional communication would be sending a message to the entire organization that includes text-speak -- i.e., "R U at risk of a virus?" Yes, I've seen this happen. Suffice it to say that this kind of communication is not taken seriously and damages the credibility of the person and the group.

Personally, I rarely, if ever, even use text-speak when I send text messages. Maybe that makes me old or something, but it just seems pretty lazy to me.

2. Listening skills

"Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen." -- Winston Churchill

It's easy to talk, but it's hard to listen. Listening -- really listening -- to people is a skill that must be mastered. None of us have all the answers, and we have to listen to those around us to learn.

So, when you're in a meeting or interacting with coworkers in a professional setting:

  • Don't futz around with your iPhone.
  • Don't ignore what's being said while you "wait your turn" to speak.
  • Take seriously what others are saying and incorporate what you're hearing when you do get around to speaking.
  • Don't worry about it if you don't get to speak at a particular meeting... unless it happens all the time!

Now, we all know that some meetings are truly pointless and boring. If you find yourself in such a situation, question the need for the meeting or find a way out of it, if you can.

3. Maintaining a good attitude

This is more important -- and more difficult -- than I can probably put into words. We all go through periods of time when we're moody, down, burned out, demotivated, or what have you. That's pretty natural, and it might even show a bit in the workplace. After all, we're only human, and we spend 1/3 of our lives with coworkers, so some negativity is bound to come out from time to time.

But, it should be "from time to time" only.

If you find yourself truly miserable and it persists for a long period of time, you might have a bad attitude.  If you're the person in the office who people tiptoe around or feel like they cannot approach due to your temper, you might have an attitude problem. If you're creating an environment that is causing others to dread coming to work, you might have an attitude problem. If this is the case, you also have a pretty poor manager; attitude problems should be nipped in the bud before they create chaos in the organization. That's right from Management 101.

You can't teach a good attitude. You just have to figure out what works for you and your employer.

4. Critical thinking

The oft-quoted Wikipedia defines critical thinking as "in general... a higher-order of thinking that questions assumptions. It is a way of deciding whether a claim is true, false, or sometimes true and sometimes false, or partly true and partly false."

I'm not going to repeat the contents of the Wikipedia article here since that article outlines in clear, concise terms what is encompassed by the term.

Answer a few questions:

  • Are you able to independently and correctly verify and validate sources of information in order to ensure that you're making good decisions?
  • Are you able to separate yourself from the source in a way that maintains your credibility?
  • Are you able to validate the accuracy of the facts that are presented?

That's just the tip of the iceberg, though.

There aren't college courses just for critical thinking. This is something that is simply infused into robust curricula and can take time to master.

5. Teamwork and collaboration

Loners don't get anywhere anymore. Long gone are the days of IT being a back-room function. Today, we're relied on throughout the organization, and we have to -- gasp! -- talk to people. We also have to be able to effectively work with people in teams and leverage one another's strengths and cover the weaknesses in all of us. That's the beauty of a team. With the right people present, there will be very few, in any, weaknesses as long as everyone is on a level playing field.


These are just a few soft skills that are sometimes lacking in IT. With our traditional focus on the hard skills, it's not a big surprise that the soft skills have sometimes been overlooked. However, as time goes on, the soft skills will be increasingly important.


Since 1994, Scott Lowe has been providing technology solutions to a variety of organizations. After spending 10 years in multiple CIO roles, Scott is now an independent consultant, blogger, author, owner of The 1610 Group, and a Senior IT Executive w...


TOTALLY rude, inconsiderate and annoying. I apparently am the only one that goes to meetings and I leave my cell phone at my desk--unless I am expecting a call due to a technical requirement and even then, I advise everyone that is why I brought MY work cell phone in the meeting with me.. Nothing more annoying than seeing a co-worker with 2 or 3 cell phones and "futzing" with all of them during a meeting...even more so when it is the person that called the meeting. Again, it is not only rude, incosiderate and annoying to the rest of us...its distracting.


College grads today have no idea of the value listening and critical thinking are to advancement. The best and the brightest are a bit too eager to demonstrate their newly learned talents at the risk of misunderstanding the challenge. I know I did! Learning to stay silent and really listen is on of the most valuable, difficult to acquire skills. Talk about self discipline!


You touched on this with the "listening" skill but to take it one step farther I feel that empathy is a very important soft skill to have in IT. Being able to put yourself in someone elses place and understand where they are coming from can be very helpful in both team environments and in working with end users. Proper networking is also a great skill to have. When networking you shouldn't just go in thinking what can I get from this person but rather thinking what can I do for this person. This allows you to build relationships and network credit that you can call on in the future to help. Great article though and I strongly agree with the points.


Hard skills might get you hired but soft skills will make you successful. As a project manager???s career develops she will naturally run larger projects. It???s on these large projects that political infighting, complex group dynamics, shifting goal posts, etc. become the norm. A successful project manager needs to be able to manage this environment but they often don???t have the skills to do so. Agile PM methods can help and offerings like PeoplePM ( have developed to bridge the skills gap.


In today's extra lean business environment, critical thinking skills are more important than ever. The ability to determine the validity of the factual components of your assumptions, and the [more difficult] relative value of each is crucial to finding "more correct" solutions with less guidance, input or support. And it is, or at least WAS taught in college as a philosophy course for business majors called Critical Reasoning.


But they're more interested in titles than examining what a person has actually done and how it might be applicable to the role they need to fill. With too many applicants it may be the only way to narrow the group.

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