Project Management

Can SaaS lead to better IT management? Service-Now has built a platform around it

ITIL and IT Service Management are complicated by nature. Service-now is trying to uncomplicate the software to implement them by offering it as a SaaS application. Hear from Service-now CEO Fred Luddy about what SaaS can do to help with ITIL and ITSM.

Podcast

ITIL and IT Service Management are complicated by nature. Service-now is trying to uncomplicate the software to implement them by offering it as a SaaS application. Hear from Service-now CEO Fred Luddy -- who helped build several of his competitors' ITSM products -- about what SaaS can do to help with ITIL and ITSM.

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About

Jason Hiner is Editor in Chief of TechRepublic and Long Form Editor of ZDNet. He writes about the people, products, and ideas changing how we live and work in the 21st century. He's co-author of the upcoming book, Follow the Geeks.

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