Last year, TechRepublic was one of the first publications to identify CrossLoop as a useful new utility for remote support. Since then it has been featured by The Wall Street Journal, CNET, PC World, and others as a simple program for quickly and securely connecting to someone's computer and providing remote technical assistance over the Internet.
On Tuesday, the company took its next step forward by introducing the CrossLoop Marketplace. The idea is allow technical experts to offer their services to users and small businesses that need technical assistance. Experts create profiles that list their services and rates and then when they use CrossLoop to help others, some of the basic session info gets tracked and recorded in the profile (see screenshot below), and the users can respond with ratings and comments. It is a community and freelance approach to technical support.
Learn about about CrossLoop and the details of the new program in this interview with Mrinal Desai, co-founder of CrossLoop, in today's Tech Sanity Check podcast.
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Jason Hiner is Editor in Chief of TechRepublic and Long Form Editor of ZDNet. He writes about the people, products, and ideas changing how we live and work in the 21st century. He's co-author of the book, Follow the Geeks.