Surprise! IT leaders bullish on Office 2010 deployments

IT professionals tend to either scoff or grumble about deploying new versions of Microsoft Office. TechRepublic's CIO Jury bucks the trend on Office 2010.

IT professionals tend to either scoff or grumble about deploying new versions of Microsoft Office. TechRepublic's CIO Jury bucks the trend on Office 2010.

TechRepublic recently polled its 100-member panel of U.S. IT executives and asked, "Is Microsoft Office 2010 a worthwhile upgrade?" The jury, made up of the first 12 respondents, came through with eight "Yes" votes and four "No" votes.

TechRepublic's CIO Jury is based on the original CIO Jury concept developed by, where you can find lively opinions from IT leaders based in the UK.

When you talk to IT professionals about deploying the latest version of Microsoft Office, they'll typically tell you that most of their users take advantage of such a small percentage of the features in Office that it doesn't make sense to do an upgrade, which will likely confuse users more than it will improve productivity with new features.

So why are CIOs singing a different tune with Office 2010? Two of things cited most often were improvements to Microsoft Outlook 2010--the application that changes the most in the Office 2010 suite--and one new feature in Excel 2010.

"Some of the new features added to Outlook make it worth the upgrade alone," said Lance Taylor-Warren, CIO of H.A.W.C. Community Health Centers.

Joshua Grossetti, Head of IT for Triumvirate Environmental, agreed. He said, "The new features in Outlook alone are a compelling reason to upgrade. With the interface seeing only minor changes, we won't see the longer learning curve we saw going from Office 2003 to Office 2007."

Lisa Moorehead, Director of IT for the Massachusetts Department of Public Utilities, pointed to the new Ignore button in Outlook 2010 (below) as a key feature. It allows you to ignore an entire email thread. This can be great if there's something with a ton of responses that are clogging up your inbox and it's not relevant to you. Of course, you have to be careful with this feature because Outlook automatically deletes all of these messages.

Michael Spears, CIO of the NCCI, piled on. He said "Outlook 2010 alone has enough benefits to justify the upgrade (assuming you plan to upgrade Exchange as well). Excel has a number of excellent features as well, such as PowerPivot."

Russ Strassburg, VP of IS for Ramco-Gershenson, went a step further. He stated, "PowerPivot for Excel alone is worth the upgrade." PowerPivot is a free add-on (formerly called Project "Gemini") that allows Excel 2010 to become a more powerful Business Intelligence (BI) engine. This can save some companies from having to purchase a full-blown BI system.

It's also important to remember that some companies can get Office 2010 without paying Microsoft anything extra, because it is part of the volume licensing contract. Scott Lowe, CIO of Westminster College, stated, "Office 2010 brings interface consistency lacking in Office 2007 as well as new collaboration capabilities. We're under software assurance as a part of our campus agreement and will definitely make the switch."

Here are other comments from CIOs on why they are planning Office 2010 deployments:

  • "Yes, Microsoft finally paid attention to usability vs. features in this release. We'll begin our transition to Windows 7 / Office 2010 in early 2011." (Tim Stiles, CIO of Bremerton Housing Authority)
  • "Yes. For the simple fact that Microsoft has finally introduced a 64-bit version." (Kevin Leypoldt, IS Director for Structural Integrity Associates)
  • "We are moving from Office 2003 so the productivity benefits outweigh the training." (Randy Krzyston, Director of IT for Thomas Jefferson School of Law)
  • "Office 2010 has some nice tweaks to the ribbon, great integration with Sharepoint, and some nice social media extensions to Outlook. Worth the upgrade." (Chuck Musciano, CIO of Martin Marietta Materials)

Still, not all of the IT leaders were on board with Office 2010.

Michael Hanken, VP of IT for Multiquip Inc., sounded a familar note. "I doubt that the potential gain in productivity will offset the cost," he stated.

John Gracyalny, Director of IT for SafeAmerica Credit Union, said, "I'll need more info to evaluate Office 2010... We're still on Office 2003, as nobody in my shop that has used it seems to like Office 2007, and there are no enhanced capabilities in 2007 vs. 2003 that would justify forcing the upgrade."

Office 2010 screenshots

If you haven't seen the latest version of Office yet, take a look at TechRepublic's gallery of over 50 Office 2010 screenshots.

Also read

The jury

TechRepublic's CIO Jury on this topic was:

  1. Joel Robertson, CIO of King College
  2. Russ Strassburg, VP of IS for Ramco-Gershenson
  3. Robert Culpon, Director of Information Systems for Anderson ZurMuehlen
  4. Tim Stiles, CIO of Bremerton Housing Authority
  5. Dennis Lowry, VP of IT for Rosetta
  6. Steve Shead, IT Director of Cafepress
  7. Scott Lowe, CIO of Westminster College
  8. Michael Hanken, VP of IT for Multiquip Inc.
  9. Lisa Moorehead, Director of IT for MA Dept of Public Utilities
  10. Randy Krzyston, Director of IT for Thomas Jefferson School of Law
  11. Tom Gainer, CIO of FirstBank Southwest
  12. Chuck Musciano, CIO of Martin Marietta Materials

Would you like to be part of TechRepublic's CIO Jury and have your say in the hottest issues for IT departments? If you are a CIO, CTO, IT director or equivalent at a large or small company in the private or public sector and you want to be part of TechRepublic's CIO Jury pool, drop us a line.


Jason Hiner is Editor in Chief of TechRepublic and Long Form Editor of ZDNet. He writes about the people, products, and ideas changing how we live and work in the 21st century. He's co-author of the upcoming book, Follow the Geeks.


"Joshua Grossetti, ... '... With the interface seeing only minor changes, we won?t see the longer learning curve we saw going from Office 2003 to Office 2007.'" This assumes companies made the migration from 03 to 07. On the other hand, I think moving from 03 to 10 will actually be less jarring than the move from 03 to 07. This is because of the return of the File menu in 10 instead of the confusing logo button MS inserted into 07. Somewhat off topic: can anyone explain the origin of the name 'Pivot Table' and it's successor 'PowerPivot'? I've always felt the name was confusig, that the word 'pivot' implied rotating the rows and columns around the diagonal access. It was years before I came aware this feature had nothing to do with 'pivoting', and that was only because I attempted to use it to rotate rows and columns. I wonder how many other users don't know what it does because of the misleading name.


I use the new office 2010, and it's great. Just a little different from 07.


Word 2007 showed section number alongside page number at bottom of screen. This facility appears to be absent from Word 2010. In addition connection (ability to utilize capabilities) with my printer driver in Word 2010 is poor.


I have been using Office 2010 beta for the past few months and the changes that have been made to Outlook alone are worth every cent. Another great function that I have used a few times is the ability to broadcast PowerPoint presentations. I look after an advertising company and the client service department live on PowerPoint but hate sending it to clients as they always jump ahead of the presentation. Now the users can simply upload their presentations, send the link to the client and they will be able to control the presentation. All in all I am very happy with Office 2010, now to find the budget to implement it as when the agency moved to Office 2007 they never got the software assurance :( Oh well i guess you can't have everything :)


We are working on moving all our servers to 2008 and once that is complete all computers will have Windows 7 and Office 2010 installed. I've already ordered the licenses for Win 7 and Office 2010; it is just a matter of having the infrastructure in place. I've seen nothing with either Win 7 or Office 2010 that would cause us to wait. In fact, I'm thoroughly enjoying both on our test environment.


Have they added 64 bit support for MODI? The lack of it has been a serious pain for my users.

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