In lean times, a business process metrics program might seem like something that's nice to have but not essential. However, identifying, redesigning, and monitoring just one critical business process can quickly reap benefits in cost savings or happier customers. This episode of CIO Sanity Savers shares some pointers to help you build a successful metrics program.
For those of you who prefer text over video, you can click the "Transcript" link underneath the video or you can read the original article from Polly Traylor that this episode was based on: 10 best practices for business process measurement.
Jason Hiner is Editor in Chief of TechRepublic and Long Form Editor of ZDNet. He writes about the people, products, and ideas changing how we live and work in the 21st century. He's co-author of the upcoming book, Follow the Geeks.