You hear a lot about the need for IT pros to become more business savvy, but Gartner researcher Tom Austin takes that thinking even further. He suggests that the future of IT lies in an emphasis on people and not technology. In an interview he even went so far as to say, "The problem with IT today is there are too many engineers and not enough social scientists." This episode of CIO Sanity Savers evaluates Austin's perspective on the three categories that will define IT over the next 10 years — operations, solutions, and end user support.
For those of you who prefer text over video, you can click the "Transcript" link underneath the video or you can read the original article that this episode was based on: Sanity check: Is IT no longer about technology?
Jason Hiner is Editor in Chief of TechRepublic and Long Form Editor of ZDNet. He writes about the people, products, and ideas changing how we live and work in the 21st century. He's co-author of the book, Follow the Geeks.